Litify
AI-native legal platform of action for law firms and corporate legal teams
By Litify · HQ New York, US · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Personal injury firms with high-volume intake and case management needs
- Insurance defense firms managing high-volume billable work for carrier clients
- Corporate legal departments that want matter management on Salesforce
- Immigration firms handling high-volume consumer and corporate caseloads
- Law firms already standardized on Salesforce and its ecosystem
Ideal size: 20–500 legal users people · Established firm or in-house legal team with ops/admin resources
Not for
- Solo practitioners and very small firms without admin or configuration resources
- Teams that want a lightweight, self-serve case manager with published list pricing
- Buyers who will not fund an implementation and professional-services engagement
- Organizations unwilling to run their legal stack on Salesforce
Value metrics scorecard
Time-to-Value
3–6 months
~90 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based enterprise licensing; pricing is not published and buyers must complete an intro call and tailored demo
Implementation Friction
4/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published
Add-on costs
- None
Company & support
Who is behind Litify, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- New York, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsNot listed
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Litify frames the customer relationship around a Litify Community plus dedicated customer success resources and hands-on training. No support phone, email, ticket portal or published SLA is stated on the pages reviewed.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Litify sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Implementation friction × Verified buyer score
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Litify
- Actionstep
- Kantata
- Smokeball
- LEAP
- Accelo
Add or change companies
Up to 10 companies including Litify. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Litify ships in AI, and what it asks of your ecosystem.
AI features shipped
Litify describes multi-step agentic workflows, firm-wide question answering across the caseload, a document assistant that classifies and files documents, line-item AI invoice review against billing rules, and AI co-counsel recommendations. It states a closed Anthropic model with zero training on customer data. No customer-supplied model key is documented.
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Vendor's key
- AI usage audit
- Not recorded
Industry verdicts
How Litify speaks to each vertical it serves — same data, sector lens.
Professional ServicesBill hours faster, staff smarter.
Best for in Professional Services
- Mid-size to large law firms running intake through billing on one platform
- Personal injury, insurance defense and immigration practices with high matter volume
- Corporate legal departments processing legal service requests and spend
- Firms already on Salesforce that want legal-specific workflows
Not for
- Solo and small firms wanting a cheap self-serve case manager
- Teams that cannot absorb a configuration and implementation project
Litify targets legal services: personal injury, insurance defense, immigration and corporate legal departments, across 15+ practice areas. The best fit is a mid-size to large firm or in-house team with enough matter volume to justify a Salesforce-based platform and an implementation project, especially firms already running Salesforce. It is a poor fit for solo practitioners or small firms that want lightweight self-serve case management, since configuration effort and enterprise licensing are disproportionate for them.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Litify is an AI-native legal platform built on Salesforce that unifies intake, matter management, document management, time and billing, legal spend, and analytics for law firms and corporate legal departments. Its platform-of-action positioning layers agentic workflows and AI agents on top of a system of record. Litify reports 450+ enterprise customers, 70,000+ legal professionals, and 5M+ cases handled annually, with configurable no-code workflows and an open approach to third-party AI integration.
Frequently asked questions
How is Litify priced?
Litify does not publish pricing. Its pricing page routes buyers through a 30-minute intro call and a 60-minute tailored demo with a solutions engineer and an account executive, after which licensing is scoped. Assume quote-based enterprise pricing covering users, modules and services; budget for an implementation engagement as well.
Is Litify built on Salesforce?
Yes. Litify is built on Salesforce and states that customers get Salesforce's usability, security, automation and no-code configuration, with integrations across the wider ecosystem. This matters if your team already has Salesforce administration skills or an existing Salesforce footprint.
What AI capabilities does Litify offer?
Litify ACE adds multi-step agentic workflows, firm-wide question answering across the caseload, a document assistant that retrieves and classifies documents, line-item invoice review against billing rules, and AI-generated co-counsel recommendations. Litify says its AI runs on a closed model with zero training on customer data.
Can we use our own AI models with Litify?
Litify documents a closed AI model as the default and states an open platform commitment to let customers implement preferred AI vendors, plus MCP connections it says it is building. It does not document customer-supplied model keys, so confirm bring-your-own-model handling directly with the vendor.
How long does implementation take?
Litify does not publish implementation timelines. It advertises a world-class implementation service plus dedicated customer success resources and hands-on training. Because the platform is configured extensively on Salesforce, timelines depend on scope; ask for a reference project plan before committing.
Does Litify support MCP?
Litify states it is building MCP connections with best-in-class solutions as part of its open platform commitment, aiming at interoperability and zero vendor lock-in. Treat MCP support as announced rather than generally available and confirm current status with the vendor.