Firstbase
The single IT asset management platform for globally distributed teams, covering the device lifecycle from procurement to retrieval.
By Firstbase · 4.5/5 verified-buyer score
Positioning guardrails
Best for
- Globally distributed companies (roughly 50 to 15,000 employees) that need hardware shipped, tracked, repaired and retrieved across 150+ countries.
- Lean IT, HR or People Ops teams that want to offload device logistics - procurement, warehousing, customs, returns - without adding headcount.
- Organizations replacing spreadsheet-based asset tracking with real-time inventory, audit trails and lifecycle automation.
- Teams with high offboarding volume that want a 97% device retrieval rate plus certified wipe and ITAD remarketing credits.
- Companies that already run an MDM (Jamf, Iru/Kandji, Intune, JumpCloud) and want the physical lifecycle layer around it.
Ideal size: 50-15,000 people · Remote or hybrid scale-up with an existing MDM/HRIS stack and IT or People Ops ownership
Not for
- Organizations looking for an MDM replacement; Firstbase works alongside, not instead of, Jamf, Intune or Kandji.
- Teams that want published, self-serve pricing and instant signup; every Firstbase deal is quoted through sales.
- Single-site, office-based companies that already handle device logistics in-house with little offboarding churn.
- Buyers who want to stop buying hardware through their VAR; SHI or CDW orders can still be routed through Firstbase.
- Very small teams (under roughly 50 people) where a spreadsheet plus a courier is genuinely cheaper.
Value metrics scorecard
Time-to-Value
~2 weeks (30-minute setup)
~14 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Single subscription per active seat, custom-quoted; price depends on employees supported, regions, and services selected (procurement, deployment, storage, retrieval, disposal).
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No published seat tiers; quote is based on number of employees supported and countries served.
Add-on costs
- None
Company & support
Who is behind Firstbase, and how your team gets help once it is live.
Market position
Where Firstbase sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Firstbase
- Docsumo
- Pliant
- Spellbook
- Soraban
- SmartVault
Add or change companies
Up to 10 companies including Firstbase. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Firstbase ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Firstbase is a device lifecycle and IT asset management platform for globally distributed teams. It combines hardware procurement, zero-touch deployment, real-time tracking, repair and swap, retrieval and ITAD across 150+ countries with HRIS, MDM and ITSM integrations (Workday, Rippling, Okta, Jamf, Intune, ServiceNow). Vendor cites 97% retrieval, 30-minute setup and roughly two-week integration. Pricing is a custom quote per active seat, not published. Vendor pages state SOC 2 and NIST compliance; no AI or MCP capabilities are described.
Frequently asked questions
How much does Firstbase cost, and how does the pricing model work?
Firstbase does not publish list prices. Its pricing page asks for a custom quote based on the number of employees supported, the countries and regions you operate in, and which services you need (procurement, deployment, storage, retrieval, disposal). The vendor describes the commercial model as a single subscription per active seat that covers the full device lifecycle - procurement, regional warehousing, customs clearance, delivery, retrieval and ITAD - so you are not paying separate vendors for each step. Expect a sales-led evaluation rather than self-serve signup.
Does Firstbase replace our MDM?
No. Firstbase states it works alongside your MDM rather than replacing it. Your existing tool - Jamf, Iru (formerly Kandji), Microsoft Intune, JumpCloud, Mosyle or another - keeps handling enrollment, policies, apps and remote wipe. Firstbase handles the physical lifecycle around it: procurement, storage, shipping, retrieval, certified wipe and redeployment. Devices can ship pre-registered through Apple Business or Windows Autopilot so policies apply on first boot, and existing fleets generally do not need re-enrollment unless you change how they are managed.
How long does implementation take, and what integration work is required?
The vendor says setup takes about 30 minutes and full integration roughly two weeks, with no custom engineering. Firstbase advertises 100+ integrations across HRIS, MDM, ITSM and identity tools, including Workday, BambooHR, HiBob, Rippling, UKG Pro, Oracle HCM, Okta, Microsoft Entra ID, JumpCloud, ServiceNow, Zendesk, Jamf and Iru. Webhooks and a public SCIM API are available for anything not on the list. One customer reports the HRIS integration being built in two weeks and configured in 30 minutes.
Can we keep our existing hardware and keep buying through our VAR?
Yes. Firstbase supports flexible procurement: you can buy through Firstbase, lease equipment, or supply devices you already own. Legacy fleets can be ingested, tagged, tracked, stored, shipped, retrieved, wiped and redeployed through the same workflow. The vendor explicitly states it does not replace a VAR - a reseller such as SHI or CDW can keep handling purchasing and licensing while Firstbase runs the operational side after the device is bought.
What security and compliance evidence should we request?
Firstbase's own site states the platform is SOC 2 and NIST compliant, with audit trails, encrypted data handling, automated lifecycle tracking, and NIST-certified data wiping plus remote lock and wipe. However, none of the pages reviewed was a dedicated security, trust or compliance page, so certifications could not be independently verified here. Before signing, request the SOC 2 report, any ISO certifications, a data processing agreement, and written confirmation of BAA availability if you handle PHI.
What results do customers report?
The vendor claims a 97%+ device retrieval rate versus an industry average of 70%, zero ghost assets through real-time tracking, 30% leaner equipment stock, and roughly 700+ admin hours saved per year when replacing spreadsheets. It also cites about $175K in average annual device reuse value from redeployment and remarketing credits paid quarterly. Named references include New Relic, Docebo, Sprout Social, Productboard, Pantheon, JumpCloud, Cresta and AKASA. Treat these as vendor-reported figures and validate them in a pilot.