Revinate
Hospitality's leading direct booking platform for guest data and direct revenue
By Revinate · HQ Bend, US · 4.2/5 verified-buyer score
Positioning guardrails
Best for
- Hotel groups and management companies that want to shift share away from OTAs
- Marketing and CRM teams needing unified guest profiles across multiple properties
- Reputation management across roughly 45 review sites
- Guest messaging and inbound/outbound call conversion for reservations
- Operators with enough booking volume to justify a dedicated guest data platform
Ideal size: 5–500 hospitality staff people · Multi-property hotel group with a marketing/CRM function
Not for
- Businesses outside hospitality (no non-hotel vertical focus)
- Single-property operators without marketing or CRM staff
- Buyers who require published, self-serve pricing and instant signup
- Teams wanting a lightweight point tool rather than a multi-module platform
Value metrics scorecard
Time-to-Value
1–3 months (typical rollout)
~60 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based; no public price list. Access is via a demo request, with scope set by property count and modules chosen (Core, Marketing, Chat, Feedback, Pathways, Reservation Sales, RezForce).
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; commercial terms appear to be scoped per property or portfolio rather than by seat.
Add-on costs
- None
Company & support
Who is behind Revinate, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Bend, US
How you get support
- PhonePlan not stated
- EmailPlan not stated
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Existing customers are directed to a help desk, a web form or [email protected]; the contact page also lists support by form or by phone. Plan tiers, support hours and response SLAs are not published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Revinate sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Revinate
- Ventrata
- Prismm
- RMS Cloud
- Tripleseat
- Duetto
Add or change companies
Up to 10 companies including Revinate. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Revinate ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Revinate is a hospitality-specific guest data and direct booking platform used by 12,500+ hotels. It unifies guest profiles and powers email, voice and messaging campaigns, review management across roughly 45 sites, retention journeys and reservation sales services, all aimed at reducing OTA dependence. Modules include Core, Marketing, Chat, Feedback, Pathways, Reservation Sales and RezForce. Pricing is quote-based, so buyers go through a scoped demo rather than self-serve signup.
Frequently asked questions
What does Revinate actually do for a hotel group?
It consolidates guest data into unified profiles and then activates that data across email, voice and messaging campaigns, post-stay surveys, review management across roughly 45 sites and reservation sales services. The stated goal is to increase direct bookings and reduce reliance on OTAs, with the vendor citing 12,500+ hotels, 1.1B rich guest profiles and $24B in direct revenue driven.
How is Revinate priced?
Revinate does not publish pricing on its website. Buyers request a demo and receive a scoped quote, which typically depends on the number of properties and the modules selected. Budget for a commercial negotiation rather than a self-serve subscription, and ask explicitly about implementation fees and per-module add-ons.
Is Revinate suitable for businesses outside hospitality?
No. Revinate is positioned squarely at hotels, resorts, management companies and hospitality groups, with products built around guest journeys, OTA share shift and property-level operations. Non-hospitality businesses would be better served by general-purpose CRM or customer data platforms.
How long does implementation take?
Revinate does not publish implementation timelines. Expect a phased rollout whose length scales with the number of properties, the modules adopted and the complexity of migrating data from existing PMS, CRM or email systems. Ask for a written implementation plan and go-live milestones before signing.
How do customers get support?
Existing customers are directed to a help desk, a web support form or [email protected], and the contact page lists support by form or by phone. Revinate does not publish support hours, plan-based support tiers or response-time SLAs, so enterprise buyers should negotiate these terms contractually.