71lbs
Automated recovery of FedEx and UPS late-delivery refunds, better carrier rate negotiation, and SMB savings programs.
By 71lbs · 3.5/5 verified-buyer score
Positioning guardrails
Best for
- SMB and mid-market shippers with real FedEx/UPS parcel volume that want refunds recovered without adding headcount
- Finance and ops teams that want carrier rate benchmarking and negotiation support at their spend level
- Companies that prefer zero-upfront-cost, performance-based savings programs over fixed software subscriptions
- Businesses with no internal resources to track carrier service guarantees or file late-delivery claims
Ideal size: 20–500 people · Scale-up or mid-market shipper with recurring parcel spend and a finance/ops owner
Not for
- Companies that do not ship parcel volume with FedEx or UPS
- Teams looking for a full transportation management system for routing, labelling or freight
- Buyers who need published, fixed subscription pricing before engaging a vendor
- Organizations unwilling to share carrier account access with a third party
Value metrics scorecard
Time-to-Value
1–2 weeks
~14 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Performance-based: no upfront costs and no minimums; the vendor states it is paid only when it saves you money through recovered refunds and better carrier rates.
Implementation Friction
1/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No seat-based tiers; vendor states zero minimums
Add-on costs
- None
Company & support
Who is behind 71lbs, and how your team gets help once it is live.
Market position
Where 71lbs sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- 71lbs
- Loop
- Refund Retriever
- TransImpact
- OFX
- Lojistic
Add or change companies
Up to 10 companies including 71lbs. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What 71lbs ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
71lbs is a performance-based service that recovers FedEx and UPS late-delivery refunds, negotiates better carrier rates and unlocks SMB group discount programs. Customers connect carrier accounts in minutes with no upfront cost, and 71lbs reports weekly on what it recovered. The vendor says it has recovered over $80 million for 5,000+ companies, with typical savings of 10–35%. It is a cost-reduction add-on, not a TMS: it does not handle routing, labelling or freight.
Frequently asked questions
How does 71lbs get paid?
The vendor states there are no upfront costs and no minimums: 71lbs is paid only when it saves you money. Savings come from late-delivery refunds it recovers, better carrier agreements it helps negotiate, and SMB group pricing it unlocks, with published savings ranges of 2–9%+, 15–38% and 7–21%+ respectively.
What access does 71lbs need to our FedEx and UPS accounts?
The vendor says you connect your FedEx and UPS accounts in about two minutes with secure access, and that no downloads and no IT work are required. Recovered refunds are credited back to your carrier account, and you receive weekly reports showing what was recovered.
How much can we expect to save?
71lbs publishes ranges rather than guarantees: 2–9%+ from late-delivery refund recovery, 15–38% from improved carrier agreements, and 7–21%+ from SMB group discounts. It reports an average saving of 10–35% across its customer base, with one case study recovering $47,000 in the first 90 days.
How quickly do we see value?
Setup is described as a two-minute account connection, so onboarding friction is minimal. Refund recovery and weekly reporting begin once accounts are connected; the vendor highlights a customer that recovered $47,000 within its first 90 days, which is a reasonable planning horizon for meaningful savings.
Does 71lbs replace our shipping or order management software?
No. 71lbs works alongside your existing carrier accounts and systems. It monitors shipments, files late-delivery claims, benchmarks rates and negotiates with carriers; it does not provide routing, labelling, warehouse or transportation management functionality, so it complements rather than replaces your shipping stack.
Which carriers are supported?
The service is described specifically around FedEx and UPS accounts and their money-back service guarantees. No other carriers are named in the vendor's materials, so buyers using other regional, national or international carriers should confirm coverage before committing.