Connecteam
Scheduling, time tracking, communication and HR for deskless teams in one simple app.
By Connecteam · 4.3/5 verified-buyer score
Positioning guardrails
Best for
- Deskless and shift-based teams that want scheduling, time clock, tasks, chat and HR in one mobile app
- Small businesses with up to 10 employees, who get the full feature set free for life
- Multi-site operators needing GPS-verified clock-ins, geofencing and payroll-ready timesheets
- Operations and HR managers replacing spreadsheets, paper forms and consumer messaging apps
- Companies that must prove training, policy acknowledgement and audit trails for compliance
Ideal size: 10–500 people · Hourly or shift-based operation moving off paper, spreadsheets and consumer chat apps
Not for
- Knowledge-worker teams whose priority is deep project management or document collaboration
- Companies wanting a full HRIS or ATS suite rather than lightweight hiring, onboarding and HR tools
- Organizations that need on-premise deployment or heavy bespoke IT integration
- Buyers whose core need is CRM, ERP or accounting rather than workforce management
Value metrics scorecard
Time-to-Value
Same day – about 1 day
~1 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Per-user subscription, split by hub (Operations, Communications, HR & Skills), each with Basic/Advanced/Expert/Enterprise levels; free for life up to 10 users; annual billing saves 18%.
Implementation Friction
1/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free up to 10 users; paid plans billed per user per hub across four plan levels per hub.
Add-on costs
- None
Company & support
Who is behind Connecteam, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Answers in minutes from real people (homepage); no formal SLA published.
Homepage advertises 24/7 live support; the security page names a Support Specialist reachable 24/7 by live chat and email, plus Success Manager and Implementation Expert roles. A personal success manager is listed on the Enterprise plan.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Connecteam sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Connecteam
- OptimoRoute
- Melio
- Easyship
- When I Work
- Homebase
Add or change companies
Up to 10 companies including Connecteam. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Connecteam ships in AI, and what it asks of your ecosystem.
AI features shipped
Sources show an in-chat AI agent that answers from company knowledge, AI-assisted scheduling from a prompt, in-chat message translation, an AI update enhancer and an AI course creator. No source states the model provider, BYOK support or AI action logging.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Connecteam is an all-in-one employee management app for deskless, hourly and shift-based teams. It combines scheduling, GPS time clock, tasks, forms, chat, knowledge base, training and light HR in one mobile-first platform with payroll integrations and a free-for-life plan for up to 10 users. The vendor cites 80,000+ businesses and 1.8M+ users, same-day setup with no IT involvement, and 24/7 live chat and email support.
Frequently asked questions
How long does it take to get Connecteam live for a team?
Connecteam markets same-day setup: get fully set up in a day, with no IT, consultants or long onboarding. It offers a 14-day free trial and a free-account path, and no mandatory implementation fee is published.
What does Connecteam cost?
The Small Business plan is free for life for up to 10 users with all hubs and features included. Larger teams buy per-user subscriptions per hub — Operations, Communications and HR & Skills — each with tiered plan levels, and annual billing saves 18%. List prices for paid tiers were not published on the page reviewed.
Which systems does Connecteam integrate with?
Payroll and HR tools such as Gusto and PrismHR, accounting packages, Zapier for custom automated workflows, POS systems including Lightspeed, Shopify POS and Clover, Wix Bookings, and physical time clocks (beta). API access and webhook management are listed from the Advanced tier of each hub.
Is Connecteam secure and compliant enough for regulated work?
The compliance page states SOC 2 certified, ISO 27001, GDPR aligned and HIPAA compliant, and the site links a DPA, subprocessors list, privacy terms and a Trust Center. SSO, two-factor authentication and biometric app lock are listed on the top plan. FedRAMP authorisation is not claimed.
What AI does Connecteam ship, and can we control it?
Connecteam describes an in-chat AI agent that answers from company resources, AI-assisted scheduling from a written prompt, in-chat message translation, an AI update enhancer and an AI course creator. Sources do not state which model provider is used, whether customers can supply their own key, or whether AI actions are logged, so confirm those with the vendor.