CTSI-Global
Freight audit, payment and Honeybee TMS for global shippers, backed by 20,000 carriers and regional teams.
By CTSI-Global (Continental Traffic Service, Inc.) · HQ Memphis, US · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Shippers with high freight invoice volume that want audit, dispute handling and payment outsourced
- Companies moving freight across multiple carriers and regions that need one consolidated spend picture
- Teams that want a TMS plus managed logistics services and strategic data analytics from one partner
- Buyers needing local-language and time-zone coverage through US, EMEA, APAC and India operations
Ideal size: Mid-market to enterprise people · Established shipper with multi-carrier, multi-region freight spend
Not for
- Buyers who want published, self-serve pricing and instant sign-up
- Small shippers with low invoice volume that cannot justify a managed-service engagement
- Teams looking for a pure self-serve software tool with no outsourced audit or payment service
Value metrics scorecard
Time-to-Value
~3 months (typical onboarding)
~90 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Not published. Engagements are scoped and quoted individually by the vendor; a benchmark analysis or demo is the entry point.
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not applicable - priced per engagement rather than per seat.
Add-on costs
- None
Company & support
Who is behind CTSI-Global, and how your team gets help once it is live.
Company
- Founded
- 1957 · 69 yrs in business
- Headquarters
- Memphis, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Contact page offers a form with a Client Support option; homepage describes a personal logistics specialist assigned to each client team. No support hours or SLA published. The listed phone number and email are presented as general contact channels, so they are not counted as support.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where CTSI-Global sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- CTSI-Global
- Fairmarkit
- Medius
- Esker
- Loop
- Trax Technologies
Add or change companies
Up to 10 companies including CTSI-Global. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What CTSI-Global ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
CTSI-Global (Continental Traffic Service, Inc.) is a Memphis-based supply chain and freight spend management firm founded in 1957. It combines freight audit and payment, parcel spend management, the Honeybee TMS, supply chain intelligence and strategic data analytics, supported by a carrier network and regional teams across the US, EMEA, APAC and India. Buyers get outsourced invoice audit, dispute handling and payment plus TMS execution with transparent BI reporting. Pricing is quoted per engagement.
Frequently asked questions
How much does CTSI-Global cost?
No public price list is published. Engagements are scoped and quoted individually, so cost depends on freight and parcel invoice volume, the services selected (audit and payment, parcel spend management, Honeybee TMS, strategic data) and the regions covered. The published entry point is a benchmark analysis or a demo request.
How long does implementation take?
CTSI-Global does not publish an implementation timeline. Onboarding a freight audit and payment programme typically involves carrier, rate and invoice data setup, and the vendor emphasises flexible, custom-developed technical solutions. Buyers should ask for a scoped onboarding plan and milestone dates during the demo.
Does CTSI-Global offer software as well as outsourced services?
Yes. Alongside managed freight audit and payment, CTSI-Global offers Honeybee TMS for shipping execution and dock-to-delivery visibility, parcel spend management, supply chain intelligence and strategic data analytics, so software and services can be bought together from one vendor.
Which systems does CTSI-Global integrate with?
The vendor markets global facilities, local-language support and seamless regional integration, and cites special recognition for SAP Implementation Excellence, which points to SAP-connected freight and invoice workflows. No public integration catalogue was available on the pages reviewed, so confirm the specific ERP, TMS and parcel systems in scope with the vendor.
Is CTSI-Global SOC 2 or ISO 27001 certified?
The vendor about page cites SSAE 16 certification, an older attestation standard, and links to a Trust Center. The supplied pages do not state SOC 2, ISO 27001, HIPAA or FedRAMP status, so buyers with strict security requirements should request current attestation reports from the Trust Center or their account team.
What support is included?
Clients are assigned a personal logistics specialist who builds a relationship with their team, and the contact page offers a form with a Client Support option as well as carrier registration, invoice status and service desk routes for carriers. Support hours and response-time SLAs are not published.