Solutionreach
Patient engagement software that keeps schedules full and gets healthcare practices paid faster.
By Solutionreach · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Dental, eye care and medical practices that want fewer no-shows through automated recalls, reminders and two-way texting.
- DSOs, vision groups and hospital/medical groups standardizing patient communication across multiple locations.
- Practices running one of the 400+ supported PM/EHR systems that need HIPAA-compliant intake, documents and payments.
- Teams trying to cut front-desk phone and data-entry work while speeding up collections.
Ideal size: 10–500 staff people · Established practice or multi-location group already running a PM/EHR system
Not for
- Non-healthcare businesses with no practice-management or EHR workflow.
- Buyers who require published, self-serve pricing before speaking with sales.
- Single-provider offices looking only for a bare-bones SMS reminder tool.
- Organizations that want to build and own their patient-messaging stack in-house.
Value metrics scorecard
Time-to-Value
Under 1 week
~7 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based annual contracts; four packages (Patient Connect, Practice Efficiency, Practice Growth, Enterprise) priced by practice size and monthly SMS message allotment.
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No published seat tiers; monthly SMS allotments step up by package (1,750 / 3,500 / 4,500 / tailored for Enterprise).
Add-on costs
- Additional monthly SMS volume beyond the package allotment
- Package comparison chart marks selected capabilities as 'Included in package' or 'Available as an add-on'
Company & support
Who is behind Solutionreach, and how your team gets help once it is live.
Company
- Founded
- 2000 · 26 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Onboarding is led by a dedicated success coach and typically completes in under a week depending on the practice management system; the about page cites a dedicated customer success team, but no support hours or SLA are published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Solutionreach sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Solutionreach
- Dental Intelligence
- Phreesia
- RevenueWell
- Candid Health
- Weave
Add or change companies
Up to 10 companies including Solutionreach. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Solutionreach ships in AI, and what it asks of your ecosystem.
AI features shipped
The pricing page lists an 'AI Receptionist' for AI-powered scheduling that captures appointments after hours and during peak call times. No other AI capabilities, model-selection options or AI governance documentation are published.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How Solutionreach speaks to each vertical it serves — same data, sector lens.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Dental, eye care and medical practices needing automated recalls, reminders and two-way texting
- DSOs, vision groups and hospital/medical groups standardizing communication across locations
- Practices integrated with supported PM/EHR systems that want fewer no-shows and faster collections
- Front offices replacing manual calls and data entry with digital intake, online scheduling and text-to-pay
Not for
- Non-healthcare organizations without a PM/EHR workflow
- Buyers who need transparent, self-serve list pricing before a sales conversation
- Practices wanting only a standalone SMS reminder utility
Solutionreach sells exclusively into healthcare, naming dental, eye care, medical, DSOs, vision groups and hospitals/medical groups as target segments. Value is framed around reduced no-shows, recovered recall revenue, faster payments and less front-desk admin work, with HIPAA-compliant automated communications and secure documents. It integrates with 400+ PM/EHR systems, so the practical gating factor is which practice management system a location runs and how quickly that integration can be stood up; the vendor claims onboarding in under one week. Buyers outside these healthcare verticals get little fit, and pricing is quote-only.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Solutionreach is patient engagement software for healthcare practices, DSOs and medical groups. It automates recalls, appointment reminders, two-way texting, digital intake, online scheduling and text-to-pay, integrating with 400+ PM/EHR systems. Vendors cite under-one-week onboarding, 50,000+ practices served and HIPAA-compliant communications. Packaged plans are quote-based, with monthly SMS message volume setting the tiers.
Frequently asked questions
How long does it take to go live with Solutionreach?
The vendor states implementation typically completes in under one week, depending on the practice management software in place. Onboarding is customized to your schedule and led by a dedicated success coach, and the company advertises a proven integration process across 400+ PM/EHR systems.
How much does Solutionreach cost?
Pricing is not published. Solutionreach offers four packages — Patient Connect, Practice Efficiency, Practice Growth and Enterprise (6+ locations) — and asks prospects to request a quote or get in touch. Contracts are yearly, and each tier includes a monthly SMS message allotment of 1,750, 3,500 or 4,500 messages, with volume tailored on Enterprise.
Do we have to switch our phone system to use Solutionreach?
No. The vendor's pricing FAQ states that switching phone systems is an option but is not required to use Solutionreach, so existing telephony can generally stay in place.
Which practice management and EHR systems does it integrate with?
Solutionreach states it works with 400+ PM/EHR systems already used by practices, covering dental, eye care and medical workflows. Implementation speed and available automation depend on which practice management system you run.
Is Solutionreach HIPAA compliant?
Vendor pages describe automated communications and the secure document platform as HIPAA-compliant, and secure team chat and patient documents are offered. The sources reviewed here do not include a separate security or trust page with named certifications such as SOC 2 or ISO 27001, so buyers should request that documentation during due diligence.
What AI capabilities does Solutionreach include?
The pricing page lists an AI Receptionist for AI-powered scheduling that captures appointments after hours and during peak call times. No other AI features, model-choice options or AI audit logging are described on the pages reviewed.