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Up to 3 solutions, scored on the same value metrics.

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4.7/5
Act-On Software logoAct-On

Act-On Software

3.8/5
ROI categoryrevenue velocityrevenue velocity
Time-to-ValueSame day (self-serve setup in minutes) (~1d)4–6 weeks (~30d)
Typical annual TCO$11,880/yr$24,000/yr
Starting price$108/yr$10,800/yr
Implementation feeNoneNone
Seat tiersSolo is limited to 1 user and 10k leads; Essentials, Growth and Scale are per-seat with no published seat minimumNot seat-based; published example is Professional at 2,500 contacts emailed per month for $900/month
Implementation friction1/53/5
Friction meter
Best forSmall and mid-size B2B sales teams that live in outbound calling and email; Founders and solo reps who want a real CRM instead of a spreadsheet; Teams that want calling, email, SMS, workflows and AI in one self-serve platform; Companies replacing Salesforce or HubSpot with a simpler, lower-cost CRM; High-volume outbound teams needing power or predictive dialers and AI follow-upMidsize and enterprise marketing teams running lifecycle campaigns across email, web, SMS and social; Organizations that want an open ecosystem platform rather than a CRM-locked add-on; Brands running distributed marketing through branch offices, franchisees, agents and partners; Teams that want CRM choice (Salesforce, Dynamics, Sugar, NetSuite, Zendesk) with Act-On embedded in the CRM UI; Marketers who need advanced automation in an approachable, non-technical interface
Not forEnterprises needing deep ERP/CPQ customisation and large systems-integration programmes; Organisations that require HIPAA or FedRAMP commitments; Teams that need on-premise or offline deployment; Buyers who want a large third-party consulting partner ecosystemVery small teams needing a free tier or sub-$500/month entry point; Buyers who require published, self-serve list pricing before a sales call; Companies that want an all-in-one CRM plus marketing suite from a single vendor; Regulated buyers who need publicly documented SOC 2 or ISO 27001 attestations; Teams needing native Snowflake, AWS or Slack integrations out of the box

Stack fit matrix

SalesforceNot supportedIntegration
AWSNot supportedNot supported
SnowflakeNot supportedNot supported
HubSpotIntegrationNot supported
Google WorkspaceIntegrationNot supported
Microsoft 365IntegrationNot supported
SAPNot supportedNot supported
SlackNot supportedNot supported
MCP (Model Context Protocol)NativeNot supported

Compliance

SOC 2
ISO 27001
GDPR
HIPAA
FedRAMP
ISO 42001
IAPP AIGPnamed staff

Company & support

Who is behind each solution, and how you reach support. “Not listed” means the vendor’s public pages don’t mention a channel, not that it is unavailable.

Founded2013 (13 yrs)2008 (18 yrs)
HeadquartersAustin, USPortland, US
PhoneNot listedNot listed
EmailAll plansAll plans
Live chatNot listedNot listed
Support portal / ticketsNot listedNot listed
Community forumNot listedNot listed
Help centre / docsAll plansAll plans
Dedicated account managerNot listedNot listed
In person / on-siteNot listedNot listed
Support hoursNot recordedNot recorded
Response time~2 hours average workday response; ~2 emails to full resolutionNot stated

AI & MCP readiness

Whether each solution can join your AI stack, and what it asks of you to do so.

MCP connectionreaches AI clientsOfficial serverNot supported
AI featuresCopilot / assistant; Agentic workflowsAgentic workflows; Predictive analytics; NLP automation
Model keyNot recordedNot recorded
AI usage auditBasic visibilityNot recorded

Quadrant view

Where the 2 selected solutions land on the same value plane. Toggle axes to compare on cost, speed, friction, or buyer score.

Quadrant view

Typical annual cost × Time-to-value

$11k/yr$15k/yr$18k/yr$21k/yr$25k/yr1d3d7d16d39dAnnual TCO ← betterDays to value better →Quick & CheapQuick & PriceySlow & CheapSlow & Pricey

The lines cross at the median of the solutions shown, so about half sit on each side of each line.

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