Diligent
AI-powered GRC platform unifying board governance, compliance, risk and audit for executives and directors.
By Diligent Corporation · HQ New York City, US · 4.4/5 verified-buyer score
Positioning guardrails
Best for
- Boards and company secretaries centralizing governance, meeting materials and decision records
- Compliance, risk and internal audit teams that want one connected GRC platform instead of point tools
- Regulated mid-market and enterprise organizations needing audit-ready evidence and regional data residency
- General counsel and risk officers who need board-level reporting on risk and compliance posture
Ideal size: 200+ employees people · Scale-up or enterprise with a formal governance, risk or audit function
Not for
- Very small teams looking for a low-cost, self-serve compliance tool
- Buyers who require published list pricing before talking to sales
- Companies that only need a single narrow module such as policy management
- Teams unwilling to run a scoped enterprise rollout with configuration and integrations
Value metrics scorecard
Time-to-Value
~1 month for core modules
~30 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based pricing tailored to organization size and module selection; no public price list is published, pricing is obtained via a request form and GRC specialist.
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Custom; scoped by organization size, stage of growth and modules selected.
Add-on costs
- None
Company & support
Who is behind Diligent, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- New York City, US
How you get support
- PhonePlan not stated
- EmailPlan not stated
- Live chatPlan not stated
- Support portal / ticketsPlan not stated
- Community forumPlan not stated
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support email addresses and regional phone numbers are published per product. Diligent One Platform, 3PM, RID, Policy Manager, Vault, RSAM, Manzama and ESG are listed as email-only with no phone support. Diligent Connect offers community, chat and support requests.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Diligent sits relative to every other solution in the database. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Implementation friction × Verified buyer score
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Diligent ships in AI, and what it asks of your ecosystem.
AI features shipped
No AI features recorded for this product.
Trust page states Diligent maintains an AI Safety and Ethics task force and generative AI principles: customer data is not used to train models by default, AI-generated content is labelled, and models are hosted on Amazon Bedrock. No specific AI product features are named on the pages reviewed.
In your ecosystem
- AI connection
- Not supported
- Model key
- Vendor's key
- AI usage audit
- Not recorded
Industry verdicts
How Diligent speaks to each vertical it serves — same data, sector lens.
Fintech & Financial ServicesMove money fast without moving risk.
Best for in Fintech & Financial Services
- Board and committee governance for banks, insurers and asset managers
- Regulatory compliance tracking and audit evidence for supervised institutions
- Third-party and vendor risk management across a large supplier base
Not for
- Pre-revenue fintechs wanting cheap self-serve compliance tooling
- Teams with no formal risk, compliance or internal audit function
Financial services customers are prominently referenced, including Barclays, and the platform covers governance, compliance, risk and audit in one system with regional data residency options that suit cross-border regulatory requirements. Buyers should expect a scoped enterprise rollout rather than instant self-service, and pricing is quoted rather than published.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Compliance and audit readiness in HIPAA-regulated provider and payer organizations
- Board and clinical governance oversight for hospital systems
- Policy management and control testing across distributed care networks
Not for
- Small clinics looking for clinical or EHR-adjacent software
- Organizations seeking patient-facing engagement tools
The vendor's trust page states that third-party audit reports such as SOC 2 and HIPAA are available through its document portal, and the platform is positioned around governance, risk and compliance rather than clinical operations. Data residency and encryption controls are documented, which matters for regulated health data, but buyers should confirm HIPAA scope directly with the vendor.
EducationFewer admin hours, more learning hours.
Best for in Education
- K-12 and higher-education board and governance management via BoardDocs
- Public institution compliance, policy and audit documentation
- Multi-campus governance workflows with regional hosting requirements
Not for
- Classroom, student information or learning management needs
- Institutions without a board, compliance or audit function
Diligent serves education through dedicated board products such as BoardDocs and offers AWS GovCloud hosting for state, local and education customers. That makes it a fit for governance and compliance record-keeping in public institutions, while the broader GRC modules are most relevant to larger districts and university systems with formal risk functions.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Diligent is an AI-positioned GRC platform that unifies board governance, compliance, risk and audit in one system. It reports 25,000+ customers, 1m+ users and 75% of the Fortune 500, and is rated a Leader by major analyst firms. Pricing is quote-based with no public list price. The vendor publishes SOC 2 Type II and ISO 27001 assurance, regional data residency and HIPAA audit reporting. Best suited to regulated mid-market and enterprise buyers with a formal governance function.
Frequently asked questions
How much does Diligent cost?
Diligent does not publish list pricing. Its pricing page collects your details and routes you to a GRC specialist who builds a package around your organization's size, stage of growth and the modules you need. Expect a quote-based enterprise contract rather than a self-serve plan, and budget time for a scoping conversation before you can compare total cost of ownership.
How long does it take to get value from Diligent?
The vendor positions the platform as built to scale and ready from day one, and supports organizations of any size, not only public or highly regulated firms. Timelines are not published, so the practical answer depends on how many modules and data sources you connect; a single core module such as board management starts far faster than a multi-module GRC rollout with integrations.
Is Diligent secure and compliant?
Diligent's trust page states that its security program is based on the NIST Cybersecurity Framework, that the platform is ISO/IEC 27001 certified and that it undergoes annual SSAE 18 SOC 2 Type II audits. Data is encrypted in transit and at rest, hosted on AWS with regional data storage options including GovCloud, and third-party audit reports such as SOC 2 and HIPAA are available through its trust portal.
What AI capabilities does Diligent offer?
Diligent markets itself as an AI platform for GRC and describes AI-enhanced governance, for example surfacing key questions and insights from board materials. Its trust page states that customer data is not used to train AI models by default, that AI-generated content is labelled, and that models are hosted on Amazon Bedrock. Specific AI features and logging detail are not documented on the pages reviewed.
What does Diligent integrate with?
The integrations page lists connectors across risk, security, finance and data platforms, including Salesforce, SAP and SAP SuccessFactors, Oracle, NetSuite, Workday, Jira, ServiceNow, Splunk, Tenable, Qualys, Rapid7, AWS services such as S3, Redshift and Athena, Google BigQuery, Microsoft SQL Server and Excel. Integrations let teams pull from systems of record instead of manual extracts.
What support is included?
Support is organized by product and region. Diligent publishes support email addresses and regional phone numbers, and Diligent Connect provides a community, help resources, chat with support staff and a way to submit support requests. Note that Diligent One Platform and several other products are listed as email-only, with no phone support, so confirm the support model for your specific modules.