ServiceTitan
All-in-one field service software built for commercial and residential trades contractors
By ServiceTitan, Inc. · HQ Glendale, California · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Residential and commercial HVAC, plumbing, electrical and related trade contractors running dispatch, scheduling and invoicing in one system
- Contractors replacing disconnected spreadsheets and point tools with an end-to-end platform covering CRM, job costing and accounting
- Commercial service and construction firms needing project management, progress billing and WIP reporting alongside service work
- Growing contractors who want marketing, call booking and customer experience tied to revenue reporting
Ideal size: 10–500+ field technicians people · Established contractor scaling from owner-led to manager-led operations
Not for
- Businesses outside the trades that need generic field service management
- Very small owner-operator shops wanting low-cost, self-serve software without a sales-led onboarding
- Buyers who require published, self-serve pricing before evaluating a platform
- Organizations needing deep manufacturing, ERP or logistics-specific workflows out of the box
Value metrics scorecard
Time-to-Value
Roughly 2–3 months
~60 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Per-technician subscription across three packages (Starter, Essentials, The Works). Rates are not published; the pricing page asks buyers to request pricing, so cost is quote-based.
Implementation Friction
4/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Priced per technician; no published seat minimums. Packages are Starter, Essentials and The Works.
Add-on costs
- Pro add-ons: Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro and Field Pro
- Payments, Integrated Financing and Accounts Payable modules
- 70+ pre-built third-party integrations, including ServiceChannel, XOi, Viewpoint Spectrum, Sage and Ferguson
Company & support
Who is behind ServiceTitan, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Glendale, California
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Customers describe opening a support ticket online and speaking with support staff during onboarding; the prominent phone number on the site appears sales-oriented and is not recorded as a support channel.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where ServiceTitan sits relative to every other solution in the database. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Typical annual cost × Time-to-value
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What ServiceTitan ships in AI, and what it asks of your ecosystem.
Industry verdicts
How ServiceTitan speaks to each vertical it serves — same data, sector lens.
ConstructionWin bids, run sites, keep projects on margin.
Best for in Construction
- Commercial mechanical, plumbing, electrical and fire/life-safety contractors running both service and construction work
- Contractors managing multi-phase projects with progress billing, job costing and WIP reporting
- Firms that need crew management plus purchasing and inventory tied to each project
- Businesses wanting service agreements and a client portal alongside project delivery
Not for
- General contractors in building or civil construction outside the trades
- Firms needing heavy ERP-style procurement for large infrastructure programmes
- Buyers wanting a low-cost, self-serve scheduling tool without a sales process
ServiceTitan is used by commercial mechanical, plumbing, electrical and fire/life-safety contractors that run service and construction together. The construction feature set covers proposal builder, project management, progress billing, crew management, purchasing and inventory, job costing, WIP reporting and dynamic forms, tied back to accounting. Buyers should note it is built around trades contracting rather than general building construction, and pricing is quote-only. Expect a sales-led evaluation and a configuration effort before site crews are fully live on mobile.
Professional ServicesBill hours faster, staff smarter.
Best for in Professional Services
- HVAC, plumbing, electrical, roofing, landscaping, pest control and similar field service trades
- Multi-location or franchise home-service brands standardising on one platform
- Owner-led contractors moving from spreadsheets to a system of record for dispatch, invoicing and reporting
- Private-equity backed trades platforms consolidating portfolio companies
Not for
- Knowledge-work professional services firms such as consulting, legal or accounting practices
- Firms with no field dispatch or recurring service agreement model
- Buyers who need a self-serve trial and published per-seat pricing before committing
Most ServiceTitan customers are residential and commercial field service trades: HVAC, plumbing, electrical, roofing, landscaping, pest control, septic and similar. The platform acts as a system of record for dispatch, scheduling, call booking, marketing, estimates, invoicing, payments and reporting, and the vendor says 100,000+ contractors use it. It is not designed for office-based, knowledge-work professional services firms such as consultancies or law practices that have no field dispatch or service agreement model.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
ServiceTitan is an all-in-one cloud platform for residential and commercial trades contractors: CRM, dispatching, scheduling, call booking, estimates, invoicing and payments plus job costing, project management, purchasing, service agreements and accounting integrations. The vendor cites 100,000+ contractors and 70+ pre-built integrations (ServiceChannel, XOi, Viewpoint Spectrum, Sage). Pricing is per technician across Starter, Essentials and The Works packages, quote-only, so buyers must request pricing. Best for established contractors, not owner-operators wanting self-serve tools.
Frequently asked questions
How is ServiceTitan priced?
Pricing is per technician and organised into three packages: Starter, Essentials and The Works. ServiceTitan does not publish rates; the pricing page asks buyers to request pricing, and Pro add-on products plus payments modules are sold separately. Expect a sales-led process before you can compare total cost of ownership.
How long does ServiceTitan take to implement?
The vendor does not publish an implementation timeline. Given the breadth of modules (dispatch, accounting, project management, purchasing, mobile field app) and the sales-led onboarding, plan for weeks to a few months of configuration and training before field teams are fully live.
What integrations does ServiceTitan support?
The vendor advertises 70+ pre-built integrations, naming ServiceChannel, XOi, Viewpoint Spectrum, Sage and Ferguson, plus accounting integration that syncs financial data with accounting software. Confirm the specific connectors you need with sales during evaluation.
Which trades and industries does ServiceTitan serve?
It is built for the trades: HVAC, plumbing, electrical, roofing, landscaping, chimney, garage door, septic, pest control, irrigation, painting, mechanical, refrigeration, kitchen equipment, water treatment, dock and door, and fire and life safety, across residential service, commercial service and construction.
Does ServiceTitan offer AI features?
The site markets an 'AI Virtual Agent' and predictive insights, but the reviewed pages do not document specific AI capabilities, model sourcing or AI audit logging. Buyers should ask for detail rather than assume capability.
Is ServiceTitan certified for security or compliance?
No security, trust or compliance page was available in the material reviewed, so no SOC 2, ISO 27001, GDPR, HIPAA or FedRAMP claims could be verified. Request current certifications directly from the vendor.