eviivo
All-in-one cloud PMS, channel manager and direct booking platform for independent hotels, B&Bs and vacation rentals
By eviivo · HQ London, UK · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Independent hotels, motels and inns that want PMS, channel manager, payments and direct bookings in one platform
- B&Bs, guesthouses and individual hosts needing simple booking, policy and cash-flow control
- Vacation-rental portfolios needing multi-property calendars, trust accounting and automated owner statements
- Campgrounds, RV parks and unique stays such as yurts, cabins and boats (reduced pricing applies for camping sites)
- Properties selling across many OTAs that want two-way sync plus a commission-free direct booking channel
Ideal size: 1–50 staff people · Independent hospitality operator, single or multi-property, up to ~250 rooms
Not for
- Large hotel chains needing enterprise chain PMS, on-property deployment or deep revenue management
- Buyers who require a self-serve free trial before purchase (eviivo offers demos and a free onboarding period)
- Non-hospitality businesses - eviivo Suite is purpose-built for accommodation providers
Value metrics scorecard
Time-to-Value
1–2 weeks (self-serve onboarding)
~14 days to first production value
Total Cost of Ownership
$2,500/yr
Starts at $600 · Per-property monthly subscription tiered by bedrooms, plus optional per-room add-on modules; unlimited users; billed monthly in arrears
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited users on all plans; volume pricing above 25 rooms; from $50/property/month single, $125/month multi-property
Add-on costs
- Payment Manager +$1 per room/month
- Guest Manager +$3 per room/month
- Promo Manager +$3 per room/month
- Performance Manager +$2 per room/month
- Owner Manager +$3 per room/month
- Flat $0.50 processing fee per confirmed booking using optional messaging/payment services ($0.75 in Canada)
- Engineering support and custom integration assistance available for a small fee
Company & support
Who is behind eviivo, and how your team gets help once it is live.
Company
- Founded
- 2011 · 15 yrs in business
- Headquarters
- London, UK
How you get support
- PhoneAll plans
- EmailNot listed
- Live chatAll plans
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Guaranteed 48-hour turnaround for support queries logged via in-app Ask eviivo
Free support via live chat, web and phone, seven days a week (9am-7pm weekdays, 10am-4pm weekends and bank holidays) in seven languages, plus a 24/7 AI-powered assistant. Free training and eviivo University included. Sales numbers are separate.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where eviivo sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- eviivo
- WebRezPro
- Breezeway
- innRoad
- Apaleo
- Guesty
Add or change companies
Up to 10 companies including eviivo. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What eviivo ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor documents Dynamic AI pricing that sets rates from historic and external market data with a transparent explanation of each change and manual override, and an AI-powered 24/7 concierge for guest messaging, plus AI-assisted content during onboarding. No source states the underlying model provider, bring-your-own-key support, or per-action AI logging and export.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
eviivo Suite is an all-in-one hospitality platform for independent properties: PMS, channel manager, direct booking engine, payments, guest messaging, AI pricing and smart-lock management in one cloud product. It is used by 28,000+ properties across 70 countries and starts at $50 per property per month with unlimited users, optional per-room modules and no revenue share. Self-serve onboarding, free training, 200+ integrations and free open APIs keep implementation light.
Frequently asked questions
What does eviivo Suite cost?
Pricing starts at $50 per month for a single property and $125 per month for a multi-property configuration, then scales with bedroom capacity and the modules you choose. Every subscription includes the PMS, booking engine/website, channel manager, mobile app and open APIs, with unlimited users. Optional add-ons are charged per room: Payment Manager $1, Guest Manager $3, Promo Manager $3, Performance Manager $2, Owner Manager $3. A flat $0.50 fee applies per confirmed booking when you use the optional messaging or payment services. Volume pricing is available above 25 rooms.
Is there a free trial, and how long before we see value?
eviivo does not offer a free trial; the company argues that a meaningful test requires loading live content, photos and rates. Instead you get a free personalised demo, and on onboarding the first 30 days are free - and because subscriptions are billed in arrears, customers can use the software for up to 60 days before any cash outlay. Multi-property accounts get 30 days free and single-property accounts 14 days free. Onboarding is self-serve, using step-by-step setup, smart cloning, auto-imports and bulk actions to get live quickly.
How does eviivo connect to the rest of our stack?
There are 200+ direct partners and integrations, covering major OTAs (Booking.com, Airbnb, Expedia, Vrbo, Agoda), GDS and wholesalers, dynamic pricing and RMS tools, accounting and ERP, CRM and marketing, EPOS, smart locks and payment services. A Zapier integration extends this to 6,000+ apps. Free open APIs and webhooks cover bookings, rates and availability, distribution, promotions and extras, invoicing, payment services, and compliance and accounting, with engineering support and a custom report writer available for a small fee.
Does eviivo take a commission or revenue share?
No. eviivo charges a flat subscription and takes no revenue share and no percentage-based per-booking fee over and above whatever commission the OTA itself charges. Fees only rise if you increase the inventory you manage, and degressive volume pricing reduces the cost per room as you grow; they do not rise with higher rates, occupancy or longer stays. The only usage fee is an optional flat $0.50 per confirmed booking (C$0.75 in Canada) when you use eviivo's messaging or payment services.
What support and training is included?
Support is included free across plans: live chat, web and phone, seven days a week (9am-7pm weekdays, 10am-4pm weekends and bank holidays) from real people in seven languages, plus a 24/7 AI-powered assistant. Queries logged through the in-app Ask eviivo form carry a guaranteed 48-hour turnaround, and the in-app Help plus eviivo University provide screen-by-screen guides and how-to videos. Free training is provided at onboarding until the team is comfortable.
Which property types does eviivo fit best?
eviivo targets independent accommodation: hotels and motels, B&Bs and inns, guesthouses, hostels, serviced apartments, villas, cottages, campgrounds and RV parks, plus individual hosts. It is less suited to large hotel chains that need enterprise on-property PMS consolidation, or to buyers who require a self-hosted deployment, since eviivo Suite is cloud-only SaaS. Camping sites and RV spaces get special reduced pricing.