Healthie
HIPAA-compliant EHR and practice management platform for virtual-first, recurring care
By Healthie · 4.5/5 verified-buyer score
Positioning guardrails
Best for
- Digital health startups and virtual-first clinics that need EHR, scheduling and patient engagement in one system
- Nutrition, health coaching, behavioral health and chronic care practices delivering recurring, relationship-based care
- Multi-provider group practices needing shared calendars, care teams and role-based permissions
- Enterprise healthcare organizations scaling provider networks with API, SDK and BI access
Ideal size: Solo to 50+ providers people · Virtual-first practice or digital health scale-up
Not for
- Acute-care hospitals and inpatient health systems with complex clinical documentation needs
- Practices wanting one vendor for full revenue-cycle management and deep payer contracting
- Teams that want everything included without add-on fees for e-prescribing, insurance billing or AI charting
Value metrics scorecard
Time-to-Value
2–4 weeks
~30 days to first production value
Total Cost of Ownership
$4,000/yr
Starts at $216 · Per-account subscription tiered by active client volume; annual billing saves about 10% (Core $18/mo, Essentials $45/mo, Plus $115/mo, Group $135/mo plus $50/mo per clinician).
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Core 10 active clients; Essentials 250 active clients; Plus and Group unlimited clients; Group adds clinicians at $50/mo each.
Add-on costs
- AI charting (Plus and Group): Healthie-built AI documentation tools, additional fees apply
- DoseSpot ePrescribing: $40/clinician/mo, no setup fee; EPCS subject to approval
- ClaimMD insurance billing integration: starting at $30/mo
- Inbound dedicated eFax line: $10/mo (outbound fax free on Essentials and above)
- API access and custom integrations: additional fees apply
- Payment processing: 2.9% + $0.30 per transaction
Company & support
Who is behind Healthie, and how your team gets help once it is live.
Company
- Founded
- 2016 · 10 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Pricing page lists Customer Support by plan: Chat + Email on Core and Essentials, Chat + Email + Video on Plus, and One-to-One support on Group. Healthie University and the Help Center provide self-serve documentation and how-to videos.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Healthie sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Healthie
- SimplePractice
- Elation Health
- Tebra
- Curve Dental
- Freed
Add or change companies
Up to 10 companies including Healthie. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Healthie ships in AI, and what it asks of your ecosystem.
AI features shipped
The pricing page lists an AI charting add-on: Healthie-built AI documentation tools that turn in-person, phone and Zoom telehealth sessions into structured chart notes and transcripts, priced as an add-on on Plus and Group plans. No model-provider or audit-log details are published.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How Healthie speaks to each vertical it serves — same data, sector lens.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Digital health startups and virtual-first clinics running recurring care programs
- Nutrition, health coaching, behavioral health, women's health and chronic care/MSK practices
- Multi-provider group practices needing shared scheduling and collaborative charting
- Enterprise health organizations that need HIPAA, SOC 2, HITRUST and GDPR coverage when selling to payers
Not for
- Acute-care hospitals and inpatient health systems
- Practices needing deep payer contracting or full revenue-cycle management out of the box
- Teams that cannot absorb add-on fees for e-prescribing, insurance billing or AI charting
Healthie is purpose-built for outpatient, virtual-first care. It serves private practices through to enterprise digital health organizations, and says it is trusted by 35,000 providers. Core capabilities span EHR and charting, scheduling, billing and payments, telehealth, programs, secure messaging and a patient portal, with an app marketplace and API/SDK access for enterprise. Security posture (HIPAA, SOC 2, HITRUST R2, PCI Level 1, PIPEDA, GDPR) is a real selling point for organizations selling into payers and health systems.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Healthie is a HIPAA-compliant, cloud-based EHR and practice management platform for virtual-first care. It combines charting, scheduling, billing, telehealth, programs, messaging and a patient portal, plus an app marketplace and APIs. Pricing starts at $18/mo billed annually for solo clinicians and scales to group and enterprise plans, with add-ons for e-prescribing, insurance billing and AI charting. Founded in 2016 and used by 35,000 providers.
Frequently asked questions
What does Healthie cost per year?
List pricing runs from roughly $216/year for Core ($18/mo billed annually, 10 active clients) through Essentials at about $540/year (250 clients) and Plus at about $1,380/year (unlimited clients). Group plans start at $135/mo plus $50/mo per added clinician. Add-ons such as AI charting, DoseSpot e-prescribing, ClaimMD, inbound eFax and API access carry separate fees, and payment processing is 2.9% + $0.30 per transaction.
How long does it take to get live on Healthie?
Healthie offers a free trial and self-serve sign-up, and one customer describes an accelerated onboarding process. A realistic planning assumption for a small practice is two to four weeks to first production use; larger enterprise deployments with custom integrations and data transfers take longer and should be scoped with Healthie directly.
Is Healthie certified for security and compliance reviews?
Yes. Healthie's security page states HIPAA compliance, SOC 2 certification, HITRUST certification (Type R2), GDPR compliance, PIPEDA compliance, ONC certification for its health IT module, and PCI Level 1 certification for its payment processor. It also documents encryption in transit, access logging and audit trails, and third-party penetration testing.
Does Healthie include AI features?
Healthie offers an AI charting add-on on its Plus and Group plans: Healthie-built AI documentation tools that turn in-person, phone and Zoom telehealth sessions into structured chart notes and transcripts. It is priced as an add-on rather than bundled, and Healthie does not publish which models it uses or whether customer-supplied model keys are supported.
What support is included?
Customer support varies by plan. Core and Essentials include chat and email support; Plus adds video support; the Group plan includes one-to-one support and a free support account for each provider added. Healthie University and the Help Center provide self-serve training and documentation, and ongoing live classes and training are listed on all plans.
Can Healthie integrate with our existing systems?
Healthie publishes an App Marketplace and The Harbor partner ecosystem, with integrations including Stripe, HIPAA-compliant Zoom, ClaimMD, Fullscript, eLabs, DoseSpot and consumer apps such as Google Fit, Apple Health and Fitbit. Enterprise customers can use API and SDK access plus custom integrations, both of which carry additional fees, to connect business intelligence and downstream systems.