Freed
The AI scribe and Front Desk giving time back to independent clinics
By Freed Inc. · HQ San Francisco, US · 4.3/5 verified-buyer score
Positioning guardrails
Best for
- Independent and small-to-mid-size clinics that want AI scribing without enterprise overhead
- Individual clinicians across 30+ specialties such as family medicine, psychiatry, and pediatrics
- Residents, students, and trainees, who get free Core access through Freed's pilot program
- Practices that need one-click push of finished notes into browser-based EHRs
- Clinics that also want an AI receptionist to cover after-hours and overflow calls
Ideal size: 1–50 clinicians people · Independent practice or small group with limited IT staff
Not for
- Large health systems needing enterprise IT governance or FedRAMP-grade controls
- Organizations requiring non-US data residency or non-English-first documentation
- Teams that want to build on an open API or MCP tooling
- Inpatient or surgical documentation programs outside ambulatory clinic workflows
Value metrics scorecard
Time-to-Value
Under a day (setup in minutes)
~1 days to first production value
Total Cost of Ownership
$1,248/yr
Starts at $468 · Per clinician, billed monthly or annually; three self-serve tiers plus custom group pricing. Front Desk is priced separately.
Implementation Friction
1/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Starter, Core and Premier are single-clinician plans; Groups is custom and adds Medical Assistant seats
Add-on costs
- Freed Front Desk AI receptionist from $149/month (sold as a separate product)
Company & support
Who is behind Freed, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- San Francisco, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Scribe and Front Desk help centers, FAQs and pre-recorded walkthroughs for all plans; live office hours with the US-based Clinician Success team; dedicated account manager on the Groups plan. The 24/7 claim refers to Azure infrastructure uptime, not support coverage.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Freed sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Freed
- Blueprint
- SimplePractice
- Healthie
- Practice Fusion
- Elation Health
Add or change companies
Up to 10 companies including Freed. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Freed ships in AI, and what it asks of your ecosystem.
AI features shipped
Ambient scribe turns visit conversations into specialty-specific notes; visit prep produces AI patient summaries; the Coding Assistant suggests ICD-10, E/M and CPT codes; Clinical Evidence returns cited answers. Sources describe no BYOK option and no per-action AI audit logging or export.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How Freed speaks to each vertical it serves — same data, sector lens.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Independent primary care, family medicine and internal medicine clinics
- Behavioral health, psychiatry and therapy practices
- Specialty clinics such as pediatrics, OB/GYN, allergy and functional medicine
- Nurse practitioners and solo practitioners charting after hours
- Group practices wanting shared templates, note sharing and an AI front desk
Not for
- Hospitals and large health systems with centralized IT and procurement controls
- Inpatient, emergency or surgical documentation use cases
- Organizations needing non-US data residency or extensive localization
- Research or academic settings requiring MCP/API-level extensibility
Freed is explicitly built for independent and community clinics rather than large health systems. It covers the AI scribe, clinical evidence lookups, coding assistance and an AI front desk, with specialty-specific templates and one-click EHR push into browser-based EHRs. Patient recordings are deleted after the note is complete, data is stored in the US, and notes can be set to auto-delete after 30 days, which matters for small practices without a compliance team. Pricing starts at $39/month per clinician and residents and trainees get Core free.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Freed is an AI medical scribe and AI front desk for independent clinics. It turns patient conversations into specialty-specific notes, pushes them into browser-based EHRs, and adds clinical evidence answers, ICD-10/CPT coding suggestions, patient letters and an AI receptionist. Plans run from $39 to $119 per clinician per month, with custom group pricing, a 7-day free trial and free Core access for residents and trainees. The vendor states HIPAA compliance and SOC 2 Type 2 certification, with US-based human support.
Frequently asked questions
How much does Freed cost for a small clinic?
Starter is $39/month for up to 40 notes per month, Core is $79/month with unlimited note generation, and Premier is $119/month (or $104/month billed annually) and adds EHR push integration, visit prep, dictation and ICD-10/CPT coding. Group plans with Medical Assistant seats, SSO and admin dashboards are custom-quoted. A 7-day free trial requires no credit card, and residents, students and trainees get Core free.
How long does it take to get Freed into production?
Freed is designed to flex to your clinic's workflows in minutes rather than months, and the Front Desk product is stated to be set up in 30 minutes. Plan on roughly a day to a week to land your first production notes, with the 7-day free trial used to validate note quality on your own specialty templates.
Does Freed integrate with our existing EHR?
Premier and above include one-click EHR push integration that sends finished notes into any browser-based EHR. Templates, dictation, saved phrases and patient letters are produced inside Freed and then pushed across, so no separate data migration project is normally required.
Is Freed HIPAA-compliant and how is patient data handled?
Freed states that its systems exceed HIPAA and HITECH requirements and are SOC 2 Type 2 certified. Protected health information is encrypted in transit with TLS 1.2-1.3 and at rest, all data is stored in the United States, patient recordings are deleted once the note is complete, and notes can be manually deleted or set to auto-delete after 30 days. The AI model is trained only on de-identified notes.
What support and onboarding does Freed include?
Freed describes US-based live human support from its Clinician Success team, schedulable calls, live office hours and pre-recorded walkthroughs, plus Scribe and Front Desk help centers and FAQs. Live clinic onboarding, SSO, admin dashboards and a dedicated account manager are included on the custom Groups plan.
Does Freed offer an API or MCP server for custom integrations?
The published product pages and pricing pages describe EHR push integration and clinic-facing configuration, but they do not document a public developer API, MCP server or custom model keys. Clinics needing developer-level extensibility should confirm current capabilities with Freed before committing.