ICANotes
Purpose-built behavioral health EHR and EMR that cuts charting to under three minutes
By ICANotes · 4.8/5 verified-buyer score
Positioning guardrails
Best for
- Behavioral health clinicians (psychiatry, therapy, social work, addiction) who want specialty templates and audit-ready notes
- Solo and group practices that want charting, scheduling, telehealth and billing in one platform
- Prescribers who need EPCS-compliant e-prescribing with integrated PDMP checks
- Practices preparing for CARF, Joint Commission or payer audits
- Organizations that value included onboarding and 24/7 human support
Ideal size: 1–100 clinicians people · Solo clinician to multi-site behavioral health group or agency
Not for
- General medical or surgical practices outside behavioral health
- Health systems needing deep enterprise interoperability and custom development
- Buyers who want fully published enterprise pricing without contacting sales
- Teams requiring a documented public API for custom integrations
Value metrics scorecard
Time-to-Value
1–2 weeks with 30-day free trial
~14 days to first production value
Total Cost of Ownership
$2,556/yr
Starts at $420 · Per-user monthly SaaS subscription; Notes Only $35/mo and Prescribing $138/mo on Classic, $55/mo and $213/mo on the new platform; $99 activation fee on some tiers
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
$99
Seat tiers
Notes Only tier limited to non-prescribers; multi-user with role-based permissions
Add-on costs
- Telehealth $20/mo per user
- AI Scribe $49/mo per user
- Additional non-clinical users: first free, $25/mo each
- Text reminders, claims and statements priced by quote
- $99 activation fee applies to Notes Only and Prescribing tiers
Company & support
Who is behind ICANotes, and how your team gets help once it is live.
Company
- Founded
- 1999 · 27 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Vendor states phone support is available 24/7 including evenings, weekends and holidays, with unlimited support by phone, email or chat at no extra fee; email opens a ticket.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where ICANotes sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- ICANotes
- Thoropass
- Qualio
- QT9 QMS
- Greenlight Guru
- ComplyAdvantage
Add or change companies
Up to 10 companies including ICANotes. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What ICANotes ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor describes an ambient AI scribe that listens to sessions and drafts notes, plus AI-powered support for note creation. No model hosting, BYOK or AI audit/export detail is published.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How ICANotes speaks to each vertical it serves — same data, sector lens.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Behavioral health and mental health practices (psychiatry, therapy, psychology, social work, addiction treatment)
- Group practices, hospitals and residential programs needing multidisciplinary charting
- Prescribers needing EPCS e-prescribing, PDMP checks and medication management
- Practices billing Medicare, Medicaid or commercial payers who need audit-ready documentation
Not for
- Primary care, surgical or general medical practices needing a general-purpose medical EHR
- Health systems requiring deep inpatient clinical functionality beyond behavioral health
- Organizations needing SOC 2, FedRAMP or ISO 27001 attestations today
ICANotes is built exclusively for behavioral health and is not a general medical EHR. It pairs menu-driven, narrative templates with 100+ rating scales, DSM-5/ICD-10 aligned treatment planning, integrated billing, telehealth and a patient portal. Vendor emphasises HIPAA compliance, ONC Cures certification, CARF/Joint Commission readiness and BAA coverage for all customers, plus Medicaid and Medicare documentation support. Buyers should note that published pricing is per-user with add-ons for telehealth and the AI scribe, and that enterprise security attestations beyond HIPAA are not stated on the vendor's pages.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
ICANotes is a behavioral-health-only EHR and practice management platform founded in 1999 by a practicing psychiatrist. Menu-driven templates, an ambient AI scribe, integrated telehealth, scheduling, e-prescribing and billing aim to produce a fully narrative, audit-ready note in about three minutes. Plans run from $35/mo (Notes Only, non-prescribers) to $138–$213/mo for prescribers, plus a $99 activation fee on some tiers. Onboarding is included at no extra cost, support is 24/7, and the platform is HIPAA-compliant and ONC-certified.
Frequently asked questions
How much does ICANotes cost?
Published tiers are $55/mo (Notes Only), $75/mo (Non-Prescribing) and $213/mo (Prescribing) on the new platform, or $35/mo, $45/mo and $138/mo on ICANotes (Classic); the lower rate tiers carry a $99 activation fee. Add-ons include telehealth at $20/mo per user and the AI scribe at $49/mo per user. An ICANotes+ subscription requires a 3-month commitment, then can be cancelled with 15 days' notice. A 30-day free trial with no credit card is offered.
How long does it take to get productive on ICANotes?
The vendor positions charting speed as the core benefit, with fully narrative notes completed in roughly two to three minutes using prebuilt templates. One-on-one onboarding and implementation are included at no extra cost, a 30-day free trial is available, and training includes live webinars, how-to videos and a help centre, so most practices can be documenting in production within a couple of weeks.
Is ICANotes HIPAA compliant and certified?
Yes. The vendor states ICANotes maintains ongoing HIPAA compliance and is ONC Cures Edition certified, with encrypted data transmission, audit trails, role-based access controls, automatic session timeouts and Business Associate Agreements for all customers. The compliance page also maps the platform to CMS, CARF and Joint Commission documentation expectations. No SOC 2, ISO 27001, FedRAMP or ISO 42001 attestations are claimed on the vendor's security or compliance pages.
Does ICANotes include AI features, and can we bring our own model?
The vendor describes an ambient AI scribe that listens to sessions and drafts notes, plus AI-assisted note creation inside its menu-driven templates. Pricing lists the AI scribe as a $49/mo per-user add-on. The sources do not state which model provider is used, whether customers can supply their own model key, or what AI logging and export controls exist, so those details should be confirmed directly with the vendor.
What support is included, and is implementation extra?
Support is included at no extra fee: phone, email, live chat and a self-service knowledge base, with phone support stated as available 24/7 including evenings, weekends and holidays. Personalized one-on-one onboarding and implementation are also included at no extra cost, and optional full-service revenue cycle management is available for practices that want to outsource billing. No specific response-time SLA is published.
Who is ICANotes not a good fit for?
ICANotes is purpose-built for behavioral health, so general medical, surgical and primary care organisations will find it narrow. Large health systems needing deep custom interoperability, and buyers who require published enterprise pricing or non-HIPAA security attestations such as SOC 2 or FedRAMP, should look elsewhere or expect a sales-led evaluation.