isolved
One HCM platform for HR, payroll and benefits, with practical AI and expert support behind it.
By isolved · HQ Charlotte, US · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- SMB and mid-market employers consolidating HR, payroll and benefits on one system of record
- Multi-location employers with hourly workforces that need time, attendance and workforce management
- HR teams that want expert service and a dedicated support team alongside the software
- Accounting firms, PEOs and brokers that want to resell or refer an HCM platform
Ideal size: 50–2,000 employees people · SMB or mid-market employer replacing payroll/HR point tools with one HCM suite
Not for
- Enterprises needing deep multi-country payroll — no source documents that coverage
- Teams wanting a lightweight self-serve point tool with published list pricing
- Buyers who must see a SOC 2 or ISO 27001 report before shortlisting; no trust page was available to review
Value metrics scorecard
Time-to-Value
Est. 1–3 months (not vendor-published)
~60 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based, custom pricing; sold direct or through isolved network partners. No public list prices, seat tiers or self-serve plans are published.
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- None
Company & support
Who is behind isolved, and how your team gets help once it is live.
Company
- Founded
- 1986 · 40 yrs in business
- Headquarters
- Charlotte, US
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Administrators reach a dedicated support team directly by email or phone, or log in to People Cloud for product support. Published support hours are M–F 6 a.m.–6 p.m. MDT, Sat–Sun closed; employees are routed to their employer's HR team.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where isolved sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- isolved
- Kantata
- ShipHawk
- Cin7
- DispatchTrack
- Deliverect
Add or change companies
Up to 10 companies including isolved. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What isolved ships in AI, and what it asks of your ecosystem.
AI features shipped
The homepage describes practical AI embedded across HR, payroll, benefits and talent, with personalised open-enrollment recommendations, automation, predictive insights and modelling, and cites a Nucleus Research HCM Value Matrix leader placement on that basis. No source documents model hosting, customer-supplied keys or per-action AI logging, so keyModel and auditLevel stay unknown.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
isolved is a 40-year-old HCM vendor whose People Cloud platform unifies HR, payroll, benefits, talent acquisition, workforce and talent management for more than 200,000 employers. It pairs practical AI and analytics with a service model built around a dedicated support team and network partners who resell or refer the platform. Buyers get one system of record from hire to retire, with vendor-reported 330% three-year ROI and a sub-six-month payback period. Pricing is quote-based.
Frequently asked questions
How is isolved priced, and is there a public price list?
No public pricing is published. Pricing is quote-based and scoped per employer, sold either direct or through isolved network partners, so most buyers should expect a scoping conversation rather than a self-serve checkout. Use the vendor's HCM expert contact path to request a quote.
What does support look like after go-live?
Administrators get a dedicated support team they can reach directly by email or phone, plus access to product support through the People Cloud solution. Published support hours are Monday to Friday, 6 a.m. to 6 p.m. MDT, closed weekends. No formal response-time SLA is stated on the pages reviewed, so ask for one in contracting.
What AI does isolved actually ship?
The vendor describes practical AI embedded across HR, payroll, benefits and talent, including personalised benefits recommendations during open enrollment plus automation, predictive insights and modelling capabilities. Independently, Nucleus Research cited AI innovation and predictive insights in naming isolved an HCM Value Matrix leader. No source states which models are used or how AI actions are logged.
Who is isolved best suited for?
Small and mid-sized employers, including multi-location and hourly-workforce businesses, that want one platform for HR, payroll, benefits and talent rather than several point tools. It is also aimed at accounting firms, PEOs and brokers that resell or refer HCM. Enterprises needing deep multi-country payroll are not evidenced as a fit.
What compliance certifications does isolved hold?
We could not confirm any. No security, trust or compliance page was available among the sources reviewed, so SOC 2, ISO 27001, HIPAA, FedRAMP and ISO 42001 status are all left unverified. Request the current audit reports directly from the vendor before relying on any certification.