Skilljar
External LMS that turns customers and partners into product experts
By Skilljar · HQ Seattle, US · 4.6/5 verified-buyer score
Positioning guardrails
Best for
- SaaS and technology companies building a customer or partner academy
- Customer education teams that must tie training to adoption, NPS and retention
- Businesses that want to sell courses, certifications or subscriptions
- Companies replacing dated, siloed legacy LMS tools with a modern external LMS
Ideal size: Customer education team of 3–50 people · Mid-market to enterprise SaaS with an existing customer success function
Not for
- Academic institutions needing a degree or student-record system
- Teams looking for a free or self-serve LMS with published list pricing
- Organizations that only need mandatory compliance training for employees
- Buyers who want a fixed, publicly listed price without a sales call
Value metrics scorecard
Time-to-Value
4–8 weeks with guided implementation
~60 days to first production value
Total Cost of Ownership
$50,000/yr
Starts at $10,000 · Annual subscription (Essentials, Professional or Enterprise) plus an active-user fee; base price is quote-only, add-ons published from $10k/yr
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited admin seats and courses on all plans; active-user fee set by annual active learners
Add-on costs
- Content Syndication — $10k
- Data Connector — starting at $25k
- Language Packs — starting at $10k for 5 languages
- LearnExperts — AI-assisted course creation add-on
Company & support
Who is behind Skilljar, and how your team gets help once it is live.
Company
- Founded
- 2013 · 13 yrs in business
- Headquarters
- Seattle, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerAll plans
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Guaranteed 24-hour response time from Product Support Specialists
All plans include an Implementation Manager for migration, setup and launch, plus access to Skilljar Academy, Developer Center and Help Center. No support phone line, email address, chat or ticket portal is stated.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Skilljar sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Skilljar
- Finalsite
- Element451
- Salesforce Sales Cloud
- Bizzabo
- Swoogo
Add or change companies
Up to 10 companies including Skilljar. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Skilljar ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Skilljar is an external learning management system for customer and partner education. It powers branded academies with custom themes, learning paths, certifications, instructor-led training and monetized courses, and connects training data to Salesforce, Gainsight, Zendesk and BI tools. Pricing is an annual Essentials, Professional or Enterprise subscription plus an active-user fee, quoted by sales; published add-ons start at $10k and Data Connector at $25k. Every plan includes an implementation manager and a 24-hour support response guarantee.
Frequently asked questions
How much does Skilljar cost?
Skilljar does not publish a list price. Pricing is an annual subscription on one of three plans (Essentials, Professional, Enterprise) plus an active-user fee based on the number of learners taking lessons in a year. Published add-ons include Content Syndication at $10k, Language Packs from $10k for 5 languages and Data Connector from $25k. You need a pricing call with sales to get a firm number.
How long does implementation take?
No fixed timeline is published. All plans include an Implementation Manager to help migrate, set up and launch your academy, and Skilljar runs a Test Academy and Sandbox Org for configuration work. Plan on several weeks of setup before learners see production content.
Can we sell training and certifications through Skilljar?
Yes. Skilljar supports monetized training with flexible purchase options for courses, paths, subscriptions, credits and promo codes, integrating with Stripe, PayPal and Salesforce. Certifications, multiple currencies and payment gateway integrations are available on higher plans. Skilljar cites a customer that generated over $1M in training revenue in its first year.
What integrations does Skilljar offer?
Salesforce is a native integration, along with Gainsight, Zendesk, Common Room, Zoom, Webex, GoTo, Google Analytics, Segment, Zapier, Workato and badge or proctoring providers such as Credly, Accredible and Caveon. A REST API and webhooks support custom work, and a Data Connector delivers a PostgreSQL database on AWS.
Is Skilljar secure and compliant?
Skilljar states it completes an annual SOC 2 Type II audit with an independent AICPA-certified evaluator, and it publishes a GDPR section covering its data processing agreement, standard contractual clauses and US-only data hosting. It also completed the Salesforce security review. No HIPAA, ISO 27001, FedRAMP or ISO 42001 certification is claimed for Skilljar itself.
Does Skilljar include AI features?
The only AI capability described is the LearnExperts add-on, which uses AI to create and publish course content directly into Skilljar. No in-product assistant, AI search or AI governance feature is documented, so buyers should treat AI as an optional content authoring add-on.