Stamps.com
Print USPS, UPS, FedEx and DHL postage and shipping labels from your desk 24/7, with up to 87% off carrier rates
By Stamps.com · HQ Austin, US · 3.8/5 verified-buyer score
Positioning guardrails
Best for
- Small and micro businesses that mail documents and ship parcels without a postage meter
- Law firms, real estate offices and insurance agencies sending time-sensitive Certified Mail
- Multi-location organizations that need per-office postage spend visibility and controls
- Healthcare and financial services teams mailing confidential documents with tracking
- Individuals and solopreneurs who want to print stamps on their own schedule
Ideal size: 1–500 people · Small to mid-size business or multi-location office that mails paperwork daily
Not for
- High-volume ecommerce fulfillment operations needing warehouse or WMS-grade shipping orchestration
- Enterprises requiring a documented public API, MCP server or AI agent tooling
- Teams that need deep ERP/CRM integration rather than a standalone mailing console
- Buyers who require evidence of SOC 2, ISO 27001 or HIPAA before purchase
Value metrics scorecard
Time-to-Value
Same day — under 10 minutes to set up
~1 days to first production value
Total Cost of Ownership
$600/yr
Starts at $180 · Monthly subscription per account, billed monthly after a 30-day free trial; no long-term contract
Implementation Friction
1/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
1 user (Basic), 3 users (Professional), 10 users per location (Multi-Location)
Add-on costs
- Postage, carrier services, insurance and special delivery charged separately by usage
- Additional office locations beyond the two included in Multi-Location
- Additional users beyond the plan allowance
Company & support
Who is behind Stamps.com, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Austin, US
How you get support
- PhonePaid plans
- EmailAll plans
- Live chatPaid plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Phone and live chat on Professional and Multi-Location plans; Basic includes only chatbot, email and Help Center. Phone/chat Mon–Fri 8am–8pm CT/PT; Help Center 24/7. Customers are quoted as getting a response within 24 hours.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Stamps.com sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Stamps.com
- Everlance
- Thatch
- Volopay
- Refund Retriever
- Brex
Add or change companies
Up to 10 companies including Stamps.com. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Stamps.com ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Stamps.com is an online mailing and shipping platform, part of Auctane, that lets businesses print USPS, UPS, FedEx and DHL postage and shipping labels from a desktop, browser or phone. Plans run from $14.99/month (Basic, one user) to $49.99/month (Multi-Location, ten users per location), with a 30-day risk-free trial, no long-term contract and free supplies on signup. The main value is discounted carrier rates with free pickups, Certified Mail support and multi-location visibility rather than deep ERP, API or AI tooling.
Frequently asked questions
How much does Stamps.com cost and is there a contract?
Plans start at $14.99/month for Basic (one user, capped at 25 stamps and 10 labels per month), $29.99/month for Professional (three users, unlimited printing, Certified Mail, live chat and phone support) and $49.99/month for Multi-Location (ten users per location, two offices, role permissions and a dedicated account team). There are no long-term contracts and you can upgrade, downgrade or cancel at any time. A 30-day risk-free trial applies; postage, insurance and other carrier services are billed separately by usage. A national professional-association membership can earn two months free.
How quickly can we be printing postage after signing up?
The vendor states an account can be created in under three minutes and postage printed in under two minutes, so value is effectively same-day. A free welcome kit with a scale and supplies ships after signup. There is no implementation fee, no postage-meter lease and no equipment to install; Mac and PC users can work from a browser or the free desktop app, and the mobile app can print labels over WiFi or QR codes.
Does Stamps.com integrate with our existing systems?
The documented integration is QuickBooks Online, available on the Professional plan and above, for accounting sync. The pricing page also references address book integrations and partner integrations such as ShipStation, but the specific systems are not named on the pages reviewed. No public API and no MCP (Model Context Protocol) server is mentioned anywhere in the available sources, so buyers who need programmatic or agent-driven access should confirm that requirement directly with the vendor before committing.
Which carriers and mailing services are supported?
USPS, UPS, FedEx and DHL Express are supported, along with First Class Mail letters and postcards, large envelopes, packages and boxes, and international carriers on Professional and above. Certified Mail and Registered Mail with electronic return receipt are available on Professional and Multi-Location. Every printed label includes carrier-approved tracking, recipients can be sent tracking notification emails, and package pickups with the major carriers are scheduled free of charge.
What support is included at each plan level?
Basic includes only the Help Center, an AI-assisted chatbot and email support. Professional adds live chat and phone support, and Multi-Location adds a dedicated enterprise account team for multi-location organizations. Phone lines and live chat run Monday to Friday, 8am–8pm CT/PT; the Help Center is available 24/7. The vendor quotes customers receiving a response within 24 hours, but no formal SLA or contractual response time is published on the pages reviewed.
Does Stamps.com publish security or compliance certifications?
No security, trust or compliance page is included among the sources reviewed, and none of the pages we examined claims SOC 2, ISO 27001, GDPR, HIPAA or FedRAMP status. Buyers in regulated sectors such as healthcare or financial services should request the vendor's security documentation, data-processing terms and any business associate agreement directly during evaluation rather than assuming coverage.