Stayntouch
Cloud-native hotel PMS with mobile check-in, multi-property management and 1,400+ integrations at no extra cost.
By Stayntouch · HQ Bethesda, United States · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Independent hotels, boutique properties and management companies replacing legacy or on-premise PMS
- Multi-property groups and chains that want one dashboard and central command for the whole portfolio
- Properties that want contactless mobile check-in/out, guest kiosks and mobile housekeeping
- Operators who need 1,400+ pre-built integrations without paying per interface
- Front-desk and housekeeping teams that need short training cycles (as little as two days)
Ideal size: 20–500 staff (single property to portfolio) people · Independent to mid-market hotel group with front-desk and IT ownership
Not for
- Businesses outside lodging and hospitality
- Buyers who need published, self-serve list pricing before contacting sales
- Organisations that require an on-premise or self-hosted PMS
- Properties looking for a free or very low-cost entry tier
Value metrics scorecard
Time-to-Value
2-day training; ~2 weeks to deploy
~14 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based; request pricing. Annual per-property subscription with integrations, upgrades and full support bundled.
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Low minimum commitment; single property through multi-property portfolios, plus optional add-on modules.
Add-on costs
- Optional modules: Stayntouch Pay, Booking Engine, Channel Manager, Kiosk, Multi-Property dashboard, ID Scanning
- Implementation/professional services and on-site or remote deployment quoted separately
Company & support
Who is behind Stayntouch, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Bethesda, United States
How you get support
- PhoneAll plans
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerAll plans
- In person / on-sitePlan not stated
- Hours
- 24/7
- Response time
- Not stated
Full Support & Services, listed with both Stayntouch PMS and Stayntouch 2.0, covers 24/7 phone & helpdesk support, knowledge base, product training, a dedicated account manager, and on-site or remote deployment. Existing customers can also raise tickets via stayntouch.freshdesk.com.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Stayntouch sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Stayntouch
- Canary Technologies
- Hospitable
- eviivo
- WebRezPro
- innRoad
Add or change companies
Up to 10 companies including Stayntouch. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Stayntouch ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Stayntouch is a cloud-native hotel PMS for independent hotels, chains and management companies. It pairs a full-featured PMS with mobile guest check-in and check-out, kiosk check-in, mobile housekeeping, integrated payments, a commission-free booking engine and a channel manager. The vendor highlights 1,400+ integrations at no extra cost, 24/7 phone and helpdesk support, a dedicated account manager, and staff training in as little as two days. Pricing is quote-based and not published; no security certifications are stated on the compliance page.
Frequently asked questions
How is Stayntouch priced, and is there a free tier?
Stayntouch does not publish list prices; pricing is quote-based through a Request Pricing form. The vendor states that pricing is transparent with no hidden fees, a low minimum, competitive implementation costs, and that unlimited interfaces, upgrades and full support are included. No free tier is mentioned anywhere on the vendor site, so budget on a paid annual subscription per property.
How long does it take to get a hotel live on Stayntouch?
The vendor says staff can be trained in as little as two days and describes onboarding as stress-free change management with remote or on-site deployment. Setup and remote consultation are included in the support package. No formal go-live timeline is published, so confirm a milestone schedule with sales during scoping.
What integrations does Stayntouch offer?
Stayntouch advertises 1,400+ pre-built integrations at no extra cost, covering channel managers and OTAs, point of sale, door locks and access control, accounting, revenue management, business intelligence, CRM (including Salesforce and HubSpot), reputation, guest messaging and PBX/call accounting. An open API ecosystem with webhooks is documented through the Stayntouch developer portal.
Is Stayntouch a good fit for multi-property portfolios?
Yes. Stayntouch positions a multi-property dashboard and central command with shared profiles for chains and management companies, and cites customers such as Sage Hospitality, Design Hotels and ARIA Las Vegas. Single-property independents are also served by the core PMS, but portfolio oversight and chain-wide deployment are explicit strengths.
What security and compliance certifications does Stayntouch hold?
Stayntouch's compliance page shows regional availability, including released and restricted-release markets, but does not state SOC 2, ISO 27001, GDPR, HIPAA, FedRAMP or ISO 42001 certifications. The vendor does claim 100% system uptime with no maintenance or data security fees. Buyers should request current security documentation directly under NDA.
What support is included with Stayntouch?
The pricing page lists full support and services: setup and remote consultation, ongoing remote assistance, 24/7 phone and helpdesk support, a knowledge base, product training and resources, and a dedicated account manager. Existing customers can also raise tickets through the stayntouch.freshdesk.com support portal.