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Side-by-side compare

Up to 3 solutions, scored on the same value metrics.

Charlie OS Limited logoCharlieHR

Charlie OS Limited

4.0/5
7shifts logo7shifts

7shifts

4.7/5
ROI categoryops efficiencyops efficiency
Time-to-ValueAbout 1 week, self-serve (~7d)Under 30 days (~30d)
Typical annual TCO$2,800/yr$0/yr
Starting price$320/yr$0/yr
Implementation feeNoneNone
Seat tiersBands: 1-4, 5-9, 10-14, 15-29, 30-49, 50-99, 100-149, 150-199, 200-249, 250+; per-team-member price falls as headcount grows.Free plan for basic scheduling; paid plans priced per user, monthly or annual (no public price list).
Implementation friction2/52/5
Friction meter
Best forUK small businesses and startups (roughly 5-250 staff) that need HR admin automated without a dedicated HR hire; Founders, MDs and ops managers handling onboarding, time off, reviews and perks in one place; Teams that want self-serve HR software plus UK policy guidance and fast human supportRestaurant operators who want scheduling, tips, payroll and training connected in one platform instead of four tools; Multi-location restaurant groups and franchisees standardizing labor compliance and labor cost control; Independent restaurants that need free scheduling and team communication to start; Full-service, fast-casual and quick-service teams with hourly staff on smartphones
Not forEnterprises with multi-country HR, works councils or complex multi-entity structures; Companies needing deep HRIS customisation, custom workflows or on-premise deployment; Buyers who need payroll run natively - payroll is handled by partners such as Xero or PayCaptain; Teams outside the UK needing local compliance contentNon-restaurant businesses such as retail, healthcare or professional services; Companies that need a full corporate HRIS for salaried knowledge workers; Buyers needing a published public price list before evaluation, since plan pricing is not shown on the site

Stack fit matrix

SalesforceNot supportedNot supported
AWSNot supportedNot supported
SnowflakeNot supportedNot supported
HubSpotNot supportedNot supported
Google WorkspaceNot supportedNot supported
Microsoft 365Not supportedNot supported
SAPNot supportedNot supported
SlackNot supportedNot supported
MCP (Model Context Protocol)Not supportedNot supported

Compliance

SOC 2 Not listed Not listed
ISO 27001 Listed Not listed
GDPR Listed Not listed
HIPAA Not listed Not listed
FedRAMP Not listed Not listed
CMMC Not listed Not listed
ISO 42001 Not listed Not listed
IAPP AIGPnamed staff Not listed Not listed
AI app-builder checkwhat this checksNo cautionNot checked yet

Company & support

Who is behind each solution, and how you reach support. “Not listed” means the vendor’s public pages don’t mention a channel, not that it is unavailable.

Founded2016 (10 yrs)2014 (12 yrs)
HeadquartersLondon, UKSaskatoon, Canada
PhonePlan not statedNot yet recorded
EmailPlan not statedNot yet recorded
Live chatAll plansNot yet recorded
Support portal / ticketsNot listedNot yet recorded
Community forumNot listedNot yet recorded
Help centre / docsAll plansNot yet recorded
Dedicated account managerNot listedNot yet recorded
In person / on-siteNot listedNot yet recorded
Support hoursNot recordedNot yet recorded
Response timeSupport questions answered within 30 minutes via live chat; average response of about 7 minutes to support queriesNot yet recorded

AI & MCP readiness

Whether each solution can join your AI stack, and what it asks of you to do so.

MCP connectionreaches AI clientsNot supportedNot supported
AI featuresCopilot / assistantNot yet recorded
Built around AI?AI added to an existing productNot recorded
Trains on your dataNot recorded — ask the vendorNot recorded — ask the vendor
Runs onNot recordedNot recorded
AI pricingPaid add-onNot recorded
Model keyNot recordedNot recorded
AI usage auditNot recordedNot recorded

Quadrant view

Where the 2 selected solutions land on the same value plane. Toggle axes to compare on cost, speed, friction, or buyer score.

Quadrant view

Implementation friction × Value-Position score (estimate)

1.4/51.7/52.0/52.3/52.6/54.7/54.5/54.3/54.2/54.0/5Friction ← betterBuyer score better →Loved & EasyLoved & HeavyRisky & EasyRisky & Heavy

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