Firefly Reservations
The Smarter Software for Campground Owners: online reservations, automated payments and guest self-service.
By Firefly Reservations · 3.1–3.4/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Campgrounds and RV parks that want to accept reservations 24/7 from their own website
- Parks that collect monthly payments on long-term stays automatically
- Operators who sell add-ons such as firewood, golf cart rentals or s'mores kits at booking
- Parks that want guests to change reservations and make payments in a self-service guest portal
Ideal size: Owner-operated parks and RV resorts people · Owner-operated campground moving reservations and payments online
Not for
- Teams that need a published response-time SLA or phone support, since neither is listed
- Buyers expecting a fixed per-seat or tiered plan price, since billing is per reservation
Value metrics scorecard
Time-to-Value
Not recorded
We have not recorded how this tool is set up yet.
Total Cost of Ownership
On request
Est. $1k–$3k/yr from 11 comparable Hospitality & Restaurants tools that publish a price. An estimate, not a quote.
$3.50 service fee per confirmed unit booking, or $3.50/month per long-term reservation; no setup fees or contracts. No fixed plan price is published, so 0 means no annual figure.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · computed from our data · price on request
- Annual cost (25%)
- 27–64%
- Time-to-value (25%)
- 50%
- Ease of setup (25%)
- 91%
- Published pricing (13%)
- 25%
- Support (13%)
- 50%
No published price: ranked from the estimated cost range (est. $1k–$3k/yr).
Cost, time-to-value and ease of setup are ranked against other Hospitality & Restaurants tools. Anything not recorded counts as 50%. A cost nobody publishes cannot be known, so the score is a range; lists and charts use its low end.
How the score is builtFull cost breakdown
Mandatory implementation fee
None
Plan limits
All plans include all features and unlimited support. No seat or user tiers are listed.
Add-on costs
- Smart Meter Integration with Wild Energy: $25/month
- Inex Tech Gate Integration: $15/month
- SMS Basic: $5/month + $0.10 per SMS
- SMS Premium: $25/month + $0.05 per SMS
- SMS Pro: $40/month + $0.03 per SMS
- International text: $0.50 per SMS message
Company & support
Who is behind Firefly Reservations, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support team is described as U.S. and Canada based. The site lists a support email, a knowledge base and video tutorials. No phone line, live chat, support hours or response time is published.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Firefly Reservations sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
Companies on the chart 6 / 10
- Firefly Reservations
- Aiello
- Apaleo
- AXUS Travel App
- Bookerville
- Boom
Add or change companies
Up to 10 companies including Firefly Reservations. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Firefly Reservations ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Firefly Reservations is campground reservation software for campgrounds and RV parks, with 24/7 online booking, an interactive site map, automated long-term reservation billing, a guest portal and a built-in point-of-sale. Pricing is per reservation at a $3.50 service fee, with no setup fees or contracts and a 14-day free trial. Airbnb, Hipcamp, VRBO and ReserveAmerica integrations are offered, while SMS and gate integrations cost extra.
Frequently asked questions
How is Firefly Reservations priced?
Firefly charges a $3.50 service fee for each unit booked in a confirmed reservation, or $3.50 per month for each current long-term reservation. There are no setup fees or contracts, and you can pass the fee on to guests using reservation fee rules.
Is there a free trial?
Yes. The site offers a 14-day free trial with no credit card required. You are not billed until your first guest transaction with Firefly is complete.
Does the software include point-of-sale for the campground store?
Yes. Firefly includes a built-in point-of-sale register for campground store transactions, so a separate POS system is not required.
What support is included?
The site lists a support email, a knowledge base and video tutorials, and states that all plans include unlimited support from a U.S. and Canada based team. It does not publish phone support, live chat, support hours or a response time, so confirm these before buying.