Heidi Health
Your AI Care Partner for Modern Clinical Practice
By Heidi Health · 2.6–3.4/5 Value-Position score (estimate)
Positioning guardrails
Best for
- General practice and family medicine clinics that want AI note-taking during consultations
- Allied health, psychology and psychiatry clinicians documenting sessions
- Health systems and practices on Epic or Oracle Cerner that want notes written back to the record
- Clinicians who need cited medical reference answers during or between visits
- Dental and pharmacy practices listed among Heidi's customer specialties
Ideal size: 1 clinician to enterprise health systems people · Clinical practices and health systems adopting ambient AI documentation
Not for
- Teams that plan to enter patient-identifiable information into Evidence queries, which the privacy policy says it is not designed to process
- Buyers who need self-serve purchasing of paid plans, since paid pricing is sales-led
- Non-clinical back-office teams with no patient-facing documentation need
Value metrics scorecard
Time-to-Value
Not recorded
We have not recorded how this tool is set up yet.
Total Cost of Ownership
On request
Est. $2k–$41k/yr from 12 comparable tools that publish a price. An estimate, not a quote.
Free plan; paid Clinician and Practice plans (price not published, 14-day trial); Enterprise custom pricing.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · computed from our data · price on request
- Annual cost (25%)
- 9–84%
- Time-to-value (25%)
- 50%
- Ease of setup (25%)
- 66%
- Published pricing (13%)
- 25%
- Support (13%)
- 50%
No published price: ranked from the estimated cost range (est. $2k–$41k/yr).
Cost, time-to-value and ease of setup are ranked against tools in the same outcome category. Anything not recorded counts as 50%. A cost nobody publishes cannot be known, so the score is a range; lists and charts use its low end.
How the score is builtFull cost breakdown
Mandatory implementation fee
None
Plan limits
Free: unlimited transcription, limited features, smaller weekly Agent allowance. Clinician and Practice: monthly Agent allowance per seat. Enterprise: custom. Seat counts not listed.
Add-on costs
- EHR integration add-on (price not published)
Company & support
Who is behind Heidi Health, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
The support page links a public Help Center with many articles. The contact page lists offices in Melbourne, Sydney, London and New York. No support email, phone line, hours or response time is stated.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Heidi Health sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
Companies on the chart 6 / 10
- Heidi Health
- Healthie
- tab32
- Trainual
- Upheal
- PracticePanther
Add or change companies
Up to 10 companies including Heidi Health. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Heidi Health ships in AI, and what it asks of your ecosystem.
AI features shipped
Heidi describes itself as an AI medical scribe and AI care partner. Ask Heidi and Evidence give cited clinical answers. Agents and Routines draw on a per-seat usage allowance, while scribing and evidence queries do not. Model providers, key model and audit logging are not named in the sources.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Heidi Health is an AI care partner for clinicians. Its AI medical scribe drafts consultation notes, its Evidence assistant gives cited clinical answers, and Agents and Routines automate tasks. It offers a free plan, paid Clinician and Practice plans with a 14-day trial and sales-led pricing, and custom Enterprise terms. It integrates with EHRs including Epic, Oracle Cerner and Athenahealth, plus Google Workspace and Microsoft 365 tools.
Frequently asked questions
Does Heidi use our patient data to train its AI models?
For Scribe, the privacy policy states that no patient data is used to train, develop or improve any AI models. For Evidence, stored queries may be used in de-identified form to improve the product, and the policy states that PHI will not be used for model training. Evidence is not designed to process patient health information.
Which EHR and practice systems does Heidi integrate with?
The integrations page names Epic, Oracle Cerner, Athenahealth, Best Practice, Gentu, MedicalDirector, MediRecords, eClinicalWorks and Veradigm, among others. It also lists practice management tools such as Halaxy, Cliniko, Nookal, Semble, PracticeQ and CareStack. Availability varies by country.
How is Heidi priced?
A Free plan is available, with limited features and a smaller weekly Agent allowance. The Clinician and Practice plans offer a 14-day free trial, but their prices are not published and require contacting sales. Enterprise pricing is custom. The EHR integration is sold as an add-on, with no price stated.
Is Heidi ISO 42001 certified?
The awards page quotes a Heidi executive describing the company as the first ambient AI to achieve ISO 42001 certification. No security or trust page confirming the certification was available for review, so it should be verified directly with the vendor before relying on it.