HelloShift
Run your whole hotel on one platform, not six.
By HelloShift, Inc. · HQ San Francisco, US · 3.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Independent hotels, hotel groups and management companies that want to automate operations
- Franchise and brand-affiliated properties, from boutique hotels to full-service resorts
- Hotels that want guest messaging, AI call answering and housekeeping in one app
Ideal size: Not stated; priced per room people · Independent or multi-property hotel operators
Not for
- Businesses without rooms or overnight guests
- Properties on a PMS outside the published integration list, unless a new integration is built
Value metrics scorecard
Time-to-Value
Not recorded
We have not recorded how this tool is set up yet.
Total Cost of Ownership
$4,800/yr
Starts at $600 · Per room per month, 40-room minimum per property; billed annually or monthly
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · computed from our data
- Annual cost (25%)
- 20%
- Time-to-value (25%)
- 50%
- Ease of setup (25%)
- 91%
- Published pricing (13%)
- 100%
- Support (13%)
- 75%
Cost, time-to-value and ease of setup are ranked against other Hospitality & Restaurants tools. Anything not recorded counts as 50%.
How the score is builtFull cost breakdown
Mandatory implementation fee
None
Plan limits
No per-user seats. Staff/Guest $1.25, Staff+/Guest+ $2.50, Pro $4.00 per room per month (annual billing); plans include a monthly telephony allowance (amount not stated)
Add-on costs
- Add Staff+ to Starter: $1.25 per room per month (includes Housekeeping Management)
- Add Guest+ to Starter: $1.25 per room per month (includes Contactless Checkin, AI Assistant and AI Voice)
Company & support
Who is behind HelloShift, and how your team gets help once it is live.
Company
- Founded
- 2014 · 12 yrs in business
- Headquarters
- San Francisco, US
How you get support
- PhoneAll plans
- EmailNot listed
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
In-app chat, phone support and a knowledge base are included in every subscription. Support hours and response times are not stated.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where HelloShift sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown (on cost, of those that publish a price), so about half sit on each side of each line. The hatched "On request" strip holds 1 vendor that publishes no price, placed by Days to value only: never on the price scale, so never read as cheap. Not plotted (no values for these axes): HelloShift, Aiello, Canary Technologies, Firefly Reservations, Golf Genius.
Companies on the chart 6 / 10
- HelloShift
- Aiello
- Canary Technologies
- Firefly Reservations
- Golf Genius
- HotStats
Add or change companies
Up to 10 companies including HelloShift. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What HelloShift ships in AI, and what it asks of your ecosystem.
AI features shipped
AI Assistant answers guest calls and chats using the hotel's FAQs and documents. AI-powered guest messaging responses. Housekeeping auto-assignment based on historical patterns. Model providers, data-use terms and audit logging are not stated.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
HelloShift is a cloud hotel operations platform from HelloShift, Inc. (San Francisco, founded 2014). It combines AI call and chat answering, guest messaging, contactless check-in, housekeeping, staff collaboration and preventive maintenance, and connects to 40+ property management systems. Pricing is per room per month from $1.25 with a 40-room minimum, a 14-day free trial and no setup fees. No security certifications are stated on the pages reviewed.
Frequently asked questions
How is HelloShift priced?
Pricing is per room per month, from $1.25 on Staff or Guest billed annually to $4.00 on Pro billed annually. Every plan has a 40-room minimum, so the floor is $50 per month on Starter annual and $160 on Pro annual. There are no setup fees or per-user seats.
Does HelloShift connect to my property management system?
HelloShift lists more than 40 PMS integrations, including Oracle OPERA, Mews, Cloudbeds and WebRezPro. If your system is not listed, you can ask the vendor, which says it regularly builds new integrations.
How long does setup take?
Sign-up takes under 5 minutes and the AI Assistant can answer calls within about 5 minutes. The vendor says most properties are fully operational within 1–2 weeks, depending on complexity, with a launch kit to train staff.
What support is included?
In-app chat support, phone support and a knowledge base are included in the subscription at no extra charge. The sources do not state support hours or response-time commitments.