LiveChat
AI live chat software that grows online sales, improves customer satisfaction and automates routine service
By Text, Inc. (LiveChat) · HQ Wroclaw, Poland · 4.2/5 verified-buyer score
Positioning guardrails
Best for
- Ecommerce and retail teams that want to convert website visitors with proactive chat and product cards
- B2B SaaS companies running sales and support conversations from a single agent workspace
- Customer service departments that want AI-assisted replies, tagging and chat analytics
- Small teams that need a chat widget live on the site quickly, with 24/7 vendor support
Ideal size: 2–50 agents people · Any stage with a website and a dedicated support or sales team
Not for
- Internal IT or employee help desks needing ITIL-style service management
- Organisations requiring on-premise or fully self-hosted deployment
- Teams looking for a free-forever plan (14-day trial, then paid per agent)
- Buyers who need chat fully handled by AI with no human agents at all
Value metrics scorecard
Time-to-Value
Same-day install; under 1 week to tune
~7 days to first production value
Total Cost of Ownership
$2,940/yr
Starts at $228 · Per agent/seat, billed annually or monthly; Starter $19 (annual) / $25 (monthly), Team $49 / $59, Business $79 / $89 per person per month; Enterprise custom
Implementation Friction
1/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Starter limited to 1 user; Team and Business include unlimited users; Enterprise custom
Add-on costs
- Text AI Agent and AI add-ons from $19 per user/month
- Marketplace apps from about $1 to $999 per month; API request packages $29.99–$149.99 per month
Company & support
Who is behind LiveChat, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Wroclaw, Poland
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Starter plan lists 24/7/365 support; Product Experts are described as available 24/7/365 for live chat support. Enterprise adds Product Expert support, dedicated onboarding and SLAs.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where LiveChat sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- LiveChat
- LearnWorlds
- VWO
- Close
- Instapage
- Anchor
Add or change companies
Up to 10 companies including LiveChat. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What LiveChat ships in AI, and what it asks of your ecosystem.
AI features shipped
Pricing page documents an in-app Copilot assistant, a Text AI Agent that answers routine questions from approved knowledge and hands off to humans, custom AI skills triggered by intent or keywords, reply suggestions from imported sources, tag suggestions, chat summary, AI text enhancement and sentiment analysis.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
LiveChat is AI-assisted live chat and customer service software from Text, Inc., used by 35,000+ companies. It puts web chat, messaging channels (Facebook, Instagram, WhatsApp, SMS, Apple Messages), ticketing and reporting in one agent workspace, with a Copilot assistant, AI Agent, reply and tag suggestions, chat summaries and sentiment analysis. Pricing starts at $19 per agent/month billed annually, with a free 14-day trial. It installs on a website in minutes and connects to 200+ apps including Shopify, Salesforce, HubSpot and Slack.
Frequently asked questions
How quickly can we get LiveChat live on our website?
The vendor describes setup as quick, and the chat widget can be added to a website or app with step-by-step Help Center guides. Most teams can place the widget the same day and be fully tuned within about a week. A free 14-day trial with no credit card is available for evaluation.
What does LiveChat cost and what is not included in the base price?
Plans are priced per agent: Starter $19, Team $49 and Business $79 per person per month when billed annually ($25/$59/$89 monthly), with Enterprise quoted. Starter is limited to one user; Team and Business include unlimited users. AI add-ons such as Text start at $19 per user/month, and marketplace apps range from about $1 to $999 per month.
Which AI capabilities are documented, and can we bring our own model?
LiveChat documents an in-app Copilot assistant, a Text AI Agent that answers routine questions and hands off to humans, custom AI skills, reply suggestions, tag suggestions, AI chat summaries, text enhancement and sentiment analysis. The public pages reviewed do not state whether customers can supply their own model provider key, so treat that as unconfirmed.
What support is included, and at what hours?
Starter includes 24/7/365 support, and Product Experts are described as available 24/7/365 for live chat support. A self-serve Help Center with role-based guides covers agents and managers. Enterprise adds Product Expert support, dedicated onboarding, professional services and service level agreements.
Can we keep our existing CRM, helpdesk and ecommerce stack?
Yes. The marketplace lists 200+ integrations, including Salesforce, HubSpot, Zendesk, Jira, Microsoft Dynamics, Slack, Microsoft Teams and Google Drive, plus ecommerce apps for Shopify, BigCommerce, Squarespace, Wix, WordPress and Webflow. Public developer APIs, SDKs, webhooks and a chat widget JS API are documented for custom work.