Newbook
Award-winning, all-in-one hospitality management software for RV parks, campgrounds, hotels and vacation rentals.
By Newbook · 4.8/5 Value-Position score (estimate)
Positioning guardrails
Best for
- RV parks, campgrounds and holiday parks that want one platform for bookings, front desk, POS and channel management.
- Multi-property operators needing a central reservation system with centralised availability, rates and inventory.
- Hotels, motels, resorts, lodges, glamping sites and vacation rentals selling both direct and through OTAs.
- Operators who value 100+ third-party integrations plus self-service kiosks and key access.
- Teams replacing a legacy or spreadsheet-based reservations system with guided onboarding and training.
Ideal size: 5–200 staff people · Growing accommodation operator moving off spreadsheets or a legacy PMS
Not for
- Businesses outside accommodation and hospitality, such as retail, manufacturing or professional services.
- Operators who want a free, self-serve signup without ever speaking to a sales team.
- Buyers who require published list pricing before they will take a demo.
- Organisations that cannot commit to a guided implementation and staff training period.
Value metrics scorecard
Time-to-Value
About 4–6 weeks incl. onboarding
~30 days to first production value
Total Cost of Ownership
On request
Quote-based; pricing is not published and a demo or sales call is required to obtain a quote
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Single-site 'Newbook Essentials' and enterprise/multi-park options; seat tiers and minimums not published
Add-on costs
- None
Company & support
Who is behind Newbook, and how your team gets help once it is live.
Company
- Founded
- 2010 · 16 yrs in business
- Headquarters
- Not recorded
How you get support
- PhonePlan not stated
- EmailPlan not stated
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Homepage states 24/7 access to support, onboarding and training; the contact page lists regional sales and support phone lines and a support email address, plus FAQs, a knowledge base and training tutorials. The sales team is stated as Monday to Friday.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Newbook sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Newbook
- Profitroom
- Tripleseat
- Ventrata
- Campspot
- Prismm
Add or change companies
Up to 10 companies including Newbook. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Newbook ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Newbook is cloud hospitality management software for RV parks, campgrounds, holiday parks, hotels, motels and vacation rentals. It combines a PMS, online booking engine, channel manager, central reservation system, self-service kiosks and enterprise tools for multi-property operators, with 100+ third-party integrations. Founded in 2010, the vendor reports 55,000+ hospitality providers and 50,000+ users, plus 24/7 support and guided onboarding. Pricing is quote-based and not published; a demo is required.
Frequently asked questions
What does Newbook cost?
Newbook does not publish list pricing. The pricing page is a demo and enquiry form, and the vendor routes buying conversations through sales calls, so total cost depends on property size, modules and number of sites. Budget for a quote-based annual subscription and confirm any setup, hardware or payments costs during the demo.
How long does Newbook take to go live?
No public implementation timeline is published. Newbook provides setup, onboarding and training, and most customers migrate from a legacy system or spreadsheets. For planning, allow roughly four to six weeks for a single site, and longer for multi-property rollouts involving hardware such as kiosks and key access.
Which integrations does Newbook support?
Newbook advertises 100+ third-party integrations, including QuickBooks for accounting, Google Analytics for reporting, payment gateways and Newbook Payments, POS systems such as Bepoz, Clover, Idealpos and H&L, plus access control, guest Wi-Fi, housekeeping, OTA channels and membership programmes like BIG4, G'day Parks and TOP 10 NZ.
Can Newbook run multiple properties?
Yes. Newbook offers a central reservation system and an enterprise product for multi-park operators, with centralised availability, rates and inventory management so you avoid running a separate booking engine per location. Multi-property operators are a named target segment and the vendor publishes multi-property customer stories.
What support is included?
The vendor advertises 24/7 access to its support team, along with onboarding, training and on-demand help, a knowledge base and training tutorials. Support contact channels include regional support phone lines and a support email address. No specific response-time SLA is published, so ask for one in the contract.