Qualifacts
AI-powered behavioral health EHR, data and interoperability solutions for agencies of every size
By Qualifacts · HQ Nashville & Tampa, US · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Behavioral health and human services agencies that need a purpose-built EHR rather than a generic system
- Multi-location, multi-program enterprise providers, including CCBHC operations
- Small and mid-size practices wanting combined EHR and practice management (InSync)
- Organizations pursuing value-based care, measurement-based care and data-driven quality improvement
- Agencies that need standards-based interoperability and a partner marketplace
Ideal size: 5–5,000+ users people · Growing behavioral health agency standardizing clinical, billing and reporting workflows
Not for
- Businesses outside behavioral health and human services
- Acute-care hospitals or general medical specialty practices outside behavioral health
- Buyers who require published, self-serve list pricing before a demo
- Teams that want a lightweight tool they can self-configure in days
- Organizations outside the US needing non-US payer and billing workflows
Value metrics scorecard
Time-to-Value
3–6 months
~90 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based; no public list pricing for the EHR platforms or add-on services
Implementation Friction
4/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published
Add-on costs
- Data & Analytics
- Revenue Cycle Management
- Credentialing Services
- Client Engagement Suite
- Qualifacts iQ (embedded AI)
- ASAM Criteria Software
- Customer Success Consulting & Training
- Enhanced Support Services
- Report Writing Services
- Integration Services
- BI Dashboard Library
- Measurement-Based Care
Company & support
Who is behind Qualifacts, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Nashville & Tampa, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Customers can submit a support ticket directly through the vendor's support page; the vendor markets award-winning services and support. No hours, SLA or plan-tier details are stated on the pages reviewed.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Qualifacts sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Qualifacts
- Planet DDS
- Valant
- DrChrono
- Suki
- Dentrix
Add or change companies
Up to 10 companies including Qualifacts. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Qualifacts ships in AI, and what it asks of your ecosystem.
AI features shipped
Qualifacts iQ is described as purpose-built AI embedded in the EHR that automates documentation and streamlines clinical workflows. The vendor also promotes a 2026 State of AI for Behavioral Health white paper and responsible-AI content. No source states whether customers supply their own model keys or how AI actions are logged or exported.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How Qualifacts speaks to each vertical it serves — same data, sector lens.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Behavioral health and human services agencies of every size, non-profit and for-profit
- Certified Community Behavioral Health Clinics and multi-program providers
- Substance use disorder, MAT/MOUD and medication management programs
- Small and mid-size therapy, counseling and rehabilitative therapy practices
- Organizations consolidating clinical, billing, analytics and engagement in one EHR
Not for
- General acute-care hospitals and surgical specialties
- Primary care-only or non-behavioral medical practices
- Diagnostic imaging or laboratory-only providers
- Agencies wanting a free or very low-cost EHR without a services contract
Qualifacts is one of the largest behavioral health EHR platforms in the US, serving 2,200+ behavioral health agencies. It sells three platforms: Credible for large enterprise, CCBHC and multi-location organizations (ranked No. 1 in Best in KLAS for behavioral health); CareLogic for enterprise behavioral health and human services, value-based care and multi-state entities; and InSync for small and mid-size practices across behavioral health, substance use and rehabilitative therapy. Coverage spans intake, scheduling, treatment planning, documentation, ePrescribing, billing, analytics and reporting, plus add-on data, RCM, credentialing and consulting services.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Qualifacts is a US behavioral health EHR vendor serving 2,200+ agencies through three platforms: Credible for large enterprise and CCBHC organizations, CareLogic for enterprise and value-based care, and InSync for small and mid-size practices. Offerings cover clinical documentation, scheduling, billing, analytics, interoperability and a partner marketplace, with embedded AI via Qualifacts iQ. The Credible platform is ranked No. 1 in the Best in KLAS behavioral health report. Pricing is quote-based and not published.
Frequently asked questions
Who is Qualifacts designed for?
Qualifacts serves behavioral health and human services organizations of every size, both non-profit and for-profit, including community behavioral health centers, CCBHCs, substance use disorder and MAT/MOUD programs, and small to mid-size therapy practices. The vendor states it supports more than 2,200 behavioral health agencies nationwide.
Which Qualifacts EHR platform fits my organization?
Qualifacts sells three platforms. Credible targets the largest enterprise agencies, including CCBHC operations and multi-location providers, and is ranked No. 1 in Best in KLAS for behavioral health. CareLogic suits enterprise behavioral health and human services organizations pursuing value-based care. InSync is configured for small and mid-size practices across behavioral health, substance use disorder and rehabilitative therapy.
Is Qualifacts pricing published?
No. The vendor pages reviewed publish no list pricing or seat tiers; buying starts with a demo request and additional services are selected during that process. Data and analytics, revenue cycle management, credentialing, consulting, integration and report-writing services are quoted as add-ons. Budget for a quote-based annual contract plus optional services.
Does Qualifacts include AI features?
Yes. Qualifacts iQ is described as purpose-built AI embedded directly in the EHR that automates documentation, streamlines workflows and supports clinicians where they work. The vendor also publishes a State of AI for Behavioral Health white paper and responsible-AI content. The reviewed pages do not state whether customers may supply their own model keys or how AI activity is logged.
What compliance certifications does Qualifacts hold?
The vendor pages reviewed do not state any specific certification such as SOC 2, ISO 27001, HIPAA, FedRAMP or ISO 42001, so none can be confirmed from these sources. Qualifacts markets its solutions as enabling care without compromising compliance or control. Buyers should request the current security and compliance documentation directly during evaluation.