Qualifacts
AI-powered behavioral health EHR, data, and interoperability platform for agencies of every size
By Qualifacts · HQ Nashville & Tampa, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Behavioral health, substance use, and human services agencies that need a purpose-built EHR
- Multi-location, multi-state and CCBHC enterprise providers
- Non-profit and for-profit agencies wanting integrated clinical, billing, RCM and analytics
- Small and mid-size practices that want one system instead of several (InSync)
Ideal size: 10-50 (InSync) to 100+ (CareLogic/Credible) people · Behavioral health agency with dedicated billing, compliance and IT staff
Not for
- Medical, surgical or other non-behavioral specialty practices
- Solo practitioners looking for a self-serve, low-cost EHR
- Buyers who require published list pricing before a demo
Value metrics scorecard
Time-to-Value
Several months to full go-live
~120 days to first production value
Total Cost of Ownership
On request
Quote-based; no list pricing published. Modules are selected during a demo (EHR, revenue cycle management, data and analytics, credentialing, client engagement, iQ AI).
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not listed
Add-on costs
- Revenue Cycle Management services
- Credentialing services
- Data and Analytics / BI dashboard library
- Client Engagement Suite (telehealth)
- Enhanced Support Services
- Report writing and integration services
Company & support
Who is behind Qualifacts, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Nashville & Tampa, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatPlan not stated
- Support portal / ticketsPlan not stated
- Community forumPlan not stated
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Qualifacts Care Center handles ticket submission and live chat for Credible, CareLogic and InSync; platform-specific customer communities and user guides, live and on-demand training are also offered. Vendor claims a 97% customer support satisfaction rate.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Qualifacts sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Qualifacts
- Netsmart
- Granicus
- Tyler Technologies
- Springbrook Software
- Accela
Add or change companies
Up to 10 companies including Qualifacts. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Qualifacts ships in AI, and what it asks of your ecosystem.
AI features shipped
The site markets an 'AI-Powered' EHR with Qualifacts iQ embedded to automate documentation and streamline workflows, but gives no detail on model providers, AI audit logging, or data-training terms.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Qualifacts is one of the largest US behavioral health EHR vendors, serving 2,200+ agencies. Its portfolio spans Credible and CareLogic for enterprise and multi-state providers and InSync for small and mid-size practices, covering documentation, ePrescribing, scheduling, billing, revenue cycle management, client engagement, and data and analytics, with embedded Qualifacts iQ AI for documentation. Support runs through the Qualifacts Care Center with live chat, tickets, customer communities, and training.
Frequently asked questions
Which Qualifacts EHR platform is right for our agency?
Qualifacts offers three platforms. Credible targets the largest enterprise agencies, including CCBHC operations and multi-location, multi-specialty organizations. CareLogic suits enterprise behavioral health and human services organizations with multiple locations, states or programs and value-based care needs. InSync is configured for small and mid-size practices and agencies, including substance use disorder and rehabilitative therapy. Qualifacts works with customers to select the platform and services during evaluation.
What does Qualifacts cost?
Qualifacts does not publish list pricing or seat tiers on its website. Pricing is quote-based and depends on the platform chosen, the number of users, and which modules and services you add, such as revenue cycle management, credentialing, data and analytics, the client engagement suite, or enhanced support. Expect a demo and scoping process before any numbers are shared.
How long does implementation take?
Qualifacts does not publish a standard implementation timeline. Every implementation includes comprehensive virtual training, and enterprise multi-platform migrations with billing and analytics workstreams typically run several months. Confirm a phased go-live plan and data migration scope during contracting.
What AI capabilities are included?
Qualifacts markets an AI-powered EHR with Qualifacts iQ embedded directly into the platform to automate documentation and streamline workflows for clinicians. The site does not disclose which model providers are used, whether AI usage is logged for audit, how AI is priced, or whether customer data is used to train models, so those questions should be put to the vendor directly.
What support is available after go-live?
Support flows through the Qualifacts Care Center, a single portal for ticket submissions and live chat across Credible, CareLogic and InSync. Customers also get platform-specific online communities, user guides, live training events, on-demand training videos, and optional Enhanced Support Services for workflow optimization. Qualifacts states a 97% customer support satisfaction rate.
How does Qualifacts handle interoperability with other systems?
Qualifacts states that its platform uses standards-based APIs and secure data exchange, supported by an expanding marketplace of partners, so agencies can connect systems and share data across the care continuum rather than re-keying information. Integration services are offered as an additional service during onboarding.