DrChrono
All-in-One EHR Platform Powered by AI
By DrChrono (EverHealth) · HQ Sunnyvale, US · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- Independent single- and multi-provider medical practices wanting EHR, scheduling and billing in one platform
- Mobile-first clinicians who chart on iPad, iPhone or desktop
- Practices that want built-in revenue cycle management rather than a separate billing vendor
- Specialty practices needing customizable templates (20+ specialties supported)
- Clinics adding telehealth, patient portal and digital intake without extra systems
Ideal size: 2–50 providers people · Independent practice or multi-location clinic moving off paper or a legacy EHR
Not for
- Hospital systems and large inpatient enterprises needing acute-care EHR depth
- Non-clinical businesses — this is a healthcare-specific platform
- International practices outside the US insurance/clearinghouse billing model
- Buyers who need published, self-serve list pricing before a sales conversation
Value metrics scorecard
Time-to-Value
30–60 days
~45 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Quote-based per-provider subscription across three tiers (Foundation, Growth, Premium); usage metered for texts, faxes, phone reminders, claims and statements. No list prices published.
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited staff accounts on all plans; subscriptions are priced per provider/practice, not per seat.
Add-on costs
- Extended lab integration (40K+ labs and imaging services): $30 per provider per month
- Usage overages: $0.05 per text, $0.07 per faxed page, $0.10 per phone reminder
- Paper claims / mailed statements: $1.00 per paper claim, $0.90 per statement, $1.50 per workers' comp claim; electronic patient statements $0.59 each
- Integrated payments: $5 program fee plus 3.25% + $0.30 card processing
- Medical speech-to-text, medication management and EverHealth Scribe are add-ons on lower tiers
Company & support
Who is behind DrChrono, and how your team gets help once it is live.
Company
- Founded
- 2009 · 17 yrs in business
- Headquarters
- Sunnyvale, US
How you get support
- PhoneAll plans
- EmailNot listed
- Live chatPlan not stated
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerAll plans
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Cases submitted through the self-service portal answered within 24–48 hours
Live chat and phone support Monday–Friday, 8 a.m.–8 p.m. ET; self-service portal case submission 24/7; in-app AI assistant available 24/7. Support phone (844) 569-8628.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where DrChrono sits relative to every other solution in the database. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Typical annual cost × Time-to-value
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What DrChrono ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor pages name an AI-powered no-show predictor and EverHealth Scribe ambient documentation that generates structured clinical notes. Other 'AI automation' language is generic marketing. No documentation found on customer-supplied model keys or per-action AI logging/export.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Industry verdicts
How DrChrono speaks to each vertical it serves — same data, sector lens.
HealthcareMore patients, less paperwork.
Best for in Healthcare
- Independent primary care and family medicine practices
- Behavioral health, therapy and telepsychiatry clinics
- Physical therapy, rehab and chiropractic practices
- Urgent care and multi-location specialty clinics
- Practices that want RCM, telehealth and patient portal from one vendor
Not for
- Large hospital or health-system inpatient environments
- Research or clinical-trial sites needing specialised CTMS workflows
- Practices requiring published per-seat list pricing up front
- Non-US practices outside US payer and clearinghouse workflows
DrChrono is purpose-built for independent US medical practices, from solo providers to multi-location clinics. It combines EHR charting, practice management, patient engagement and medical billing/RCM on one mobile-first cloud platform, with specialty templates covering 20+ fields (family medicine, behavioral health, physical therapy, podiatry, chiropractic, urgent care and more). Buyer evidence comes from vendor-published case studies citing faster documentation, reduced denials and higher collections rather than third-party review benchmarks.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
DrChrono by EverHealth is a mobile-first, AI-assisted EHR, practice management and medical billing platform built for independent US medical practices. It unifies scheduling, charting, e-prescribing, labs, telehealth, patient portal and revenue cycle management in one cloud system with HIPAA-aligned security. Pricing is quote-based across Foundation, Growth and Premium tiers, and vendor documentation puts implementation at 30–60 days with a dedicated specialist.
Frequently asked questions
What does DrChrono cost?
DrChrono does not publish list prices. It sells three quote-based tiers — Foundation, Growth and Premium — priced per provider rather than per seat, with unlimited staff accounts. Add-ons and metered usage (texts, faxes, phone reminders, claims, statements) carry separate fees, so budget must be confirmed with sales.
How long does implementation take?
Vendor documentation states implementation typically takes 30–60 days. You get a dedicated implementation specialist, structured learning modules, data migration and staff training, followed by dedicated post-go-live support.
Is DrChrono suitable for my specialty?
DrChrono ships specialty-specific templates and workflows covering more than 20 medical fields, including family medicine, behavioral health, physical therapy, podiatry and urgent care, and templates can be customised. It is aimed at outpatient independent practices rather than hospital inpatient settings.
What support is included?
All plans include an online help centre and phone support. Support specialists are available by phone and live chat Monday–Friday, 8 a.m.–8 p.m. ET, while the self-service portal accepts cases 24/7 with a stated 24–48 hour response. A dedicated account manager is provided after onboarding.
Does DrChrono integrate with labs, pharmacies and payers?
Yes. DrChrono integrates with Quest and LabCorp plus a 40K+ lab and imaging network, Surescripts for e-prescribing and record exchange, CoverMyMeds for electronic prior authorisation, state immunization registries, and a proprietary clearinghouse. An open API and integration marketplace support additional third-party tools.
Is DrChrono HIPAA compliant, and does it hold SOC 2 or ISO 27001?
The vendor's security page states patient data is protected by rigorous HIPAA-aligned controls. No SOC 2, ISO 27001, FedRAMP or ISO 42001 certification claims were found on the vendor's public security or compliance pages, so those should be verified directly with the vendor if required.