Dentrix
All-in-one dental practice management platform connecting scheduling, imaging, billing, analytics and patient engagement.
By Henry Schein One · HQ American Fork, US · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Single and multi-location dental practices that want one platform for scheduling, imaging, billing, insurance claims and analytics.
- Growing dental groups and DSOs that need real-time dashboards across locations.
- Practices that want AI X-ray caries and bone-level detection inside their existing charting workflow.
- Offices looking to automate insurance eligibility, claims and patient billing to speed collections.
Ideal size: 1-50 users people · Established single-site practices through multi-location dental groups
Not for
- Medical, veterinary or other non-dental provider organizations.
- Start-up practices looking for a free or low-cost scheduling-only tool.
- Teams that prefer a lightweight, browser-only tool over a full-featured, desktop-oriented practice management suite.
Value metrics scorecard
Time-to-Value
2-6 weeks, including onboarding
~30 days to first production value
Total Cost of Ownership
On request
Package and suite licensing sold through Henry Schein One; list prices are not published on dentrix.com.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; packages scale by practice size and number of locations.
Add-on costs
- Dentrix Detect AI (VideaHealth-powered imaging AI) is positioned as a separate clinical module.
- Ascend insurance/patient billing and marketing/patient-engagement solutions are sold as separate offerings.
- Connected Care Essentials (updates, in-product chat) and Dentrix consulting/training are separate programs.
Company & support
Who is behind Dentrix, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- American Fork, US
How you get support
- PhonePlan not stated
- EmailNot listed
- Live chatPlan not stated
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Chat and phone support run Monday-Thursday 6am-6pm MST and Friday 6am-5pm MST. The vendor also points customers to a self-serve Resource Center and offers onboarding, training and consulting.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Dentrix sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Dentrix
- Curve Dental
- Elation Health
- Suki
- Planet DDS
- Kipu Health
Add or change companies
Up to 10 companies including Dentrix. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Dentrix ships in AI, and what it asks of your ecosystem.
AI features shipped
Dentrix Detect AI, powered by VideaHealth, annotates X-rays for caries detection and radiographic bone level inside Dentrix Smart Imaging; the vendor cites an FDA trial showing 43% fewer missed caries and 65% fewer false positives. AI-powered call insights summarize phone calls into chart notes. Sources do not describe model hosting, data-training or AI audit logging.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Dentrix is Henry Schein One's all-in-one dental practice management platform, used by more than 35,000 practices. It connects scheduling, imaging, insurance eligibility and claims, patient billing, analytics and patient engagement, alongside Ascend billing and marketing solutions. Dentrix Detect AI, powered by VideaHealth, adds X-ray caries detection and bone-level measurement inside the charting workflow. Pricing is not published; packages are quoted through Henry Schein One, and support runs chat and phone during MST business hours.
Frequently asked questions
What is Dentrix used for?
Dentrix is an all-in-one dental practice management platform. Per the vendor, it connects scheduling, imaging, insurance eligibility and claims, patient billing, patient engagement and practice analytics so dental teams can run clinical and front-office workflows in one system, with real-time dashboards for single or multi-location practices. The vendor reports more than 35,000 practices use it.
How much does Dentrix cost?
Dentrix does not publish list pricing on dentrix.com. Functionality is packaged into Dentrix Packages & Suites and quoted through Henry Schein One, and modules such as Dentrix Detect AI, Ascend marketing/billing and Connected Care Essentials are positioned separately. Buyers should request a demo and a written quote covering software, implementation, training and support before budgeting.
Does Dentrix include AI features?
Yes. Dentrix Detect AI, powered and manufactured by VideaHealth, analyzes X-rays inside Dentrix Smart Imaging and highlights caries and radiographic bone level; the vendor cites an FDA trial showing 43% fewer missed caries and 65% fewer false positives. Dentrix also markets AI-powered call insights that turn phone calls into chart notes. The vendor pages reviewed do not describe model hosting, customer-data training or AI audit logging.
What support and training does Dentrix offer?
Dentrix lists live chat and phone support (US 800.336.8749, Canada 800.561.2983) Monday-Thursday 6am-6pm MST and Friday 6am-5pm MST, plus a self-serve Resource Center. The vendor says comprehensive onboarding, training and consulting are available, including through Connected Care Essentials. A specific response-time SLA is not published.
Who is Dentrix not a good fit for?
Dentrix is built specifically for dental practices, so medical, veterinary and other non-dental providers are out of scope. Very small practices looking for a free scheduling-only tool may find a full practice-management suite heavier than needed, and buyers who require published self-serve pricing will have to go through a sales cycle to get numbers.