Shiftbase
Workforce software for shift-based businesses: scheduling, time tracking, absences, HR and payroll prep in one place.
By Shiftbase · HQ Zoetermeer, Netherlands · 4.4/5 verified-buyer score
Positioning guardrails
Best for
- Shift-based SMBs and multi-location chains (up to roughly 250 employees) that schedule hourly staff
- Hospitality, retail, healthcare, logistics and production teams replacing spreadsheets and WhatsApp
- Managers who want scheduling, time tracking, leave and payroll-ready exports in a single tool
- Operations that want labour-cost targets and revenue forecasting tied to the schedule
Ideal size: 6-250 employees people · Owner-managed SMB to multi-location scale-up with hourly teams
Not for
- Desk-based, salaried teams with no hourly or shift-time requirements
- Companies needing full payroll processing in-country; Shiftbase only prepares payroll exports
- US-centric buyers requiring FedRAMP, HIPAA or US payroll connectors
- Enterprises wanting heavy custom HRIS configuration without using the open API or App Center+
Value metrics scorecard
Time-to-Value
1 day (self-serve setup)
~1 days to first production value
Total Cost of Ownership
$3,400/yr
Starts at $0 · Per employee, tiered monthly plans (Free, Basic, Premium, Enterprise) with 10% saving on yearly billing; list prices published in EUR
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free up to 15 employees; Basic 6 included + EUR4/mo each; Premium 12 + EUR5; Enterprise 48 + EUR6
Add-on costs
- App Center+ - EUR20/month flat fee for unlimited payroll, HR and POS integrations plus API access
- HR Pro - from EUR1/employee/month (launch -50%) for contracts, e-signing and document management
- Compliance+ - EUR0.50/employee/month, marked coming soon, with hospitality and retail working-hours rulesets
- Onboarding packages - Starter free, Boost EUR150, Plus EUR325, Expert EUR575 one-time
- Team chat - early access, pricing t.b.d.
Company & support
Who is behind Shiftbase, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Zoetermeer, Netherlands
How you get support
- PhonePaid plans
- EmailPaid plans
- Live chatPaid plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Live chat usually replies within a few minutes during weekday support hours
Weekday support 09:00-17:00 CET in English, Dutch and German; Help Center is self-serve 24/7. Enterprise adds a dedicated success manager and personalised onboarding. Sales contacts are separate.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Shiftbase sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Shiftbase
- Fyle
- Payhawk
- ezeep
- Asset Infinity
- Employment Hero
Add or change companies
Up to 10 companies including Shiftbase. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Shiftbase ships in AI, and what it asks of your ecosystem.
AI features shipped
Pricing lists AI revenue forecasting (daily revenue per department up to 28 days ahead) and auto-scheduling in early access; the vendor frames AI as the engine that removes admin. No AI governance, per-action logging or model-provider details are documented.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Shiftbase is workforce software for shift-based businesses: scheduling, time tracking, absence management, HR records, team chat and payroll-ready exports in one platform. Plans run from a free tier (up to 15 employees) to Enterprise at EUR336/month, with onboarding packages and add-ons for integrations (App Center+), HR Pro and Compliance+. AI forecasting and auto-scheduling are in early access. ISO/IEC 27001 certified, GDPR-compliant on EU servers.
Frequently asked questions
How long does it take to get Shiftbase live?
The vendor says every feature in your plan is open from day one and the first week can be live within a day. Self-serve setup and the Starter onboarding package are free; paid packages (Boost EUR150, Plus EUR325, Expert EUR575 one-time) cover integration support, contract types and complex multi-location rollouts. A 14-day free trial is offered, with 30 days on Enterprise.
What does Shiftbase cost for a mid-sized shift team?
List prices are per employee per month in EUR: Free up to 15 employees, Basic EUR30 (6 included, EUR4 per extra employee), Premium EUR72 (12 included, EUR5 per extra) and Enterprise EUR336 (48 included, EUR6 per extra). Yearly billing saves 10%. Add-ons include App Center+ at EUR20/month, HR Pro from EUR1/employee/month and Compliance+ at EUR0.50/employee/month. Teams over 250 employees get a tailored quote.
Does Shiftbase run payroll?
No. Shiftbase prepares payroll: it calculates surcharges, overtime and leave payouts, then exports Excel or CSV or syncs through integrations such as AFAS, Nmbrs, Loket, Exact Online, DATEV and Personio. The compliance page states plainly that Compliance+ does not cover payroll compliance, so payroll processing and statutory filing stay in your payroll system.
Which security and privacy certifications does Shiftbase hold?
The compliance page states ISO/IEC 27001 certification, GDPR compliance, EU-hosted data covered by a Data Processing Agreement under Article 28, plus encryption, MFA, permission groups, backups and a penetration test report on request. No SOC 2, HIPAA or FedRAMP claim is published.
What support is included and when is it available?
Email, phone and in-app chat support run weekdays 09:00 to 17:00 CET in English, Dutch and German, with the in-app chat seeing your account. A searchable Help Center is available 24/7, and Enterprise plans add a dedicated success manager, personalised onboarding and rollout guidance. Sales contacts are separate from support.