SimpleTexting
A texting service designed to help small businesses win with SMS marketing and two-way messaging.
By SimpleTexting · HQ Chicago, US · 4.2/5 verified-buyer score
Positioning guardrails
Best for
- Small businesses and local service providers that want a simple, no-contract way to send bulk SMS campaigns
- Teams that need two-way texting for sales and customer support from a shared business number
- Nonprofits, churches and schools running opt-in, event or recruitment text campaigns
- Businesses that want same-day number activation and self-serve setup with no setup fee
- Companies that need API and webhook access on every plan to wire texting into their own systems
Ideal size: 1–200 people · Small business, nonprofit or franchise running its first SMS program
Not for
- Enterprises needing deep native CRM or ERP connectors, formal SLAs, or FedRAMP/HIPAA-grade attestations
- Teams looking for multichannel campaign orchestration (email, ads, push) in one platform
- Buyers wanting advanced AI such as predictive analytics or agentic workflows
- Organizations that cannot commit staff time to 10DLC carrier registration and TCPA opt-in compliance
Value metrics scorecard
Time-to-Value
Same day (number activation)
~1 days to first production value
Total Cost of Ownership
$2,748/yr
Starts at $398 · Tiered monthly plans priced by text credits; monthly or annual billing (annual saves ~20%); incoming SMS free; extra credits billed per message.
Implementation Friction
2/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
3 users included on paid plans; additional users $20/month each
Add-on costs
- Additional user seat: $20/month per user
- Additional phone number: $10/month per number
- Extra message credits billed per message (5.5¢ on the 500-credit plan)
- Pass-through carrier fees of about $0.0025/message in the US and $0.0068 in Canada
- Custom done-for-you integrations: custom pricing
Company & support
Who is behind SimpleTexting, and how your team gets help once it is live.
Company
- Founded
- 2010 · 16 yrs in business
- Headquarters
- Chicago, US
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerPlan not stated
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Not stated
Support is available 7 days a week; the contact page lists Mon–Fri 8am–12am ET and Sat–Sun 10am–5pm ET. Phone (888) 663-6856 plus text, chat and email.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where SimpleTexting sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- SimpleTexting
- Razorpay
- Later
- Squarespace
- Madgicx
- Brandboom
Add or change companies
Up to 10 companies including SimpleTexting. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What SimpleTexting ships in AI, and what it asks of your ecosystem.
AI features shipped
Pricing page lists an 'AI Assist message generator' under messaging features; no other AI capabilities are described in the available sources.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
SimpleTexting is a self-serve SMS marketing and two-way texting platform for small businesses and nonprofits. Plans start near $29/month for 500 text credits, with no setup fee, no contract, a 14-day free trial and same-day number activation. Paid plans include unlimited contacts, free incoming SMS, keywords, API access and three user seats, plus 1,000+ Zapier-based integrations. Support runs seven days a week via phone, chat, text and email.
Frequently asked questions
How does SimpleTexting price its platform?
Pricing is tiered by monthly text credits, from roughly $29/month for 500 credits up to $899/month for 50,000 credits, plus $10/month per phone number. Annual billing saves about 20%, extra credits are billed per message (for example 5.5¢ on the smallest plan), incoming SMS is free, and carrier pass-through fees of about $0.0025 per US message are not marked up. Custom high-volume plans are available.
How fast can we be sending texts?
Numbers are activated same day according to the pricing page, and a 14-day free trial requires no credit card. The longer variable is carrier registration: SimpleTexting includes 10DLC registration guidance and a one-time $4 carrier registration fee, and brand/campaign approval timing depends on the carriers rather than the vendor.
Does SimpleTexting offer an API and integrations?
Yes. API access is included on all plans, and the vendor documentation describes a REST API with bearer-token authentication, webhooks for delivery reports and unsubscribes, and endpoints for sending SMS and MMS. Mailchimp and Zapier are included, and the vendor advertises 1,000+ app connections through Zapier plus done-for-you custom automations.
What compliance certifications does SimpleTexting hold?
No SOC 2, ISO 27001, GDPR, HIPAA, FedRAMP or ISO 42001 attestations are claimed on the vendor pages reviewed. The site publishes TCPA, CTIA and 10DLC guidance and built-in opt-in and unsubscribe tooling, so buyers with certification requirements should request documentation from the vendor directly before committing.
Are there contracts or setup fees?
No. The vendor states there are no monthly contracts and no setup fees, plans can be upgraded or downgraded at any time, and unused credits roll over on monthly plans. A 30-day refund is offered if the platform is not a fit.
What support is included, and when is it available?
Support is included on all plans and is available seven days a week. The contact page lists Mon–Fri 8am–12am ET and Sat–Sun 10am–5pm ET, reachable by phone, text, live chat or email, with a self-serve help centre. A dedicated customer success manager is listed as a plan feature, but the review did not establish which plans include it.