Side-by-side compare
Up to 3 solutions, scored on the same value metrics.
ROI categoryops efficiencyops efficiency
Time-to-ValueAbout a week (free trial available) (~7d)2-4 weeks (~14d)
Typical annual TCO$3,000/yr$0/yr
Starting price$72/yr$0/yr
Implementation feeNoneNone
Seat tiersSolo is 1 user; Pro and Performance per user; Remote Support per concurrent licence, up to 1,200 managed devicesPriced per device with no minimum quantity; tiers scale by volume.
Implementation friction2/52/5
Friction meter
Best forIT teams and help desks that need fast, secure unattended and on-demand remote support; MSPs that want remote control embedded inside RMM/PSA tools such as Datto, NinjaOne, Atera, Syncro and SuperOps; Small teams and individuals who need low-cost remote access from $6 per month; Regulated organisations that need ISO 27001, SOC 2 and GDPR-aligned remote access; Organisations supporting Windows, Mac, iOS, Android and IoT/Zebra endpoints from one consoleFleets of shared, frontline, rugged or BYOD devices across Android, iOS, Windows, macOS, Linux, ChromeOS, Wear OS and VR; Operations that need identity-aware Zero Trust access (SureIdP, SureAccess) rather than blanket VPN access; IT teams consolidating MDM, kiosk mode, IoT and peripheral management into one console; MSPs and resellers delivering managed device services via SureMDM Hub; Mid-market and enterprise buyers who want volume, no-minimum licensing rather than rigid seat tiers
Not forTeams that want a full ITIL service-desk suite from a single vendor; Buyers looking for a purpose-built AI automation platform out of the box; Organisations that need published per-seat list pricing for enterprise SSO and SIEM features; Companies wanting an on-premises-only deployment without extra licensing or sales involvementKnowledge-worker Mac/Windows fleets already standardised on Microsoft Intune or Jamf; Buyers who require published self-serve list pricing and instant self-signup; Companies that need native Salesforce, Snowflake or data-cloud integrations; Organisations that require a public FedRAMP authorisation
Stack fit matrix
SalesforceIntegrationNot supported
AWSNot supportedNot supported
SnowflakeNot supportedNot supported
HubSpotNot supportedNot supported
Google WorkspaceIntegrationNot supported
Microsoft 365IntegrationIntegration
SAPNot supportedNot supported
SlackNot supportedNot supported
MCP (Model Context Protocol)Not supportedNot supported
Compliance
SOC 2 Listed Not listed
ISO 27001 Listed Not listed
GDPR Listed Not listed
HIPAA Not listed Not listed
FedRAMP Not listed Not listed
ISO 42001 Not listed Not listed
IAPP AIGPnamed staff Not listed Not listed
Company & support
Who is behind each solution, and how you reach support. “Not listed” means the vendor’s public pages don’t mention a channel, not that it is unavailable.
Founded2006 (20 yrs)Not recorded
HeadquartersNot recordedBengaluru, India
PhonePlan not statedAll plans
EmailPlan not statedAll plans
Live chatPlan not statedAll plans
Support portal / ticketsPlan not statedAll plans
Community forumNot listedNot listed
Help centre / docsPlan not statedAll plans
Dedicated account managerNot listedNot listed
In person / on-siteNot listedNot listed
Support hoursNot recorded24/7
Response timeNot statedNot stated
AI & MCP readiness
Whether each solution can join your AI stack, and what it asks of you to do so.
MCP connectionreaches AI clientsNot supportedNot supported
AI featuresNot yet recordedNot yet recorded
Built around AI?Not recordedNot recorded
Trains on your dataNot recorded — ask the vendorNot recorded — ask the vendor
Runs onNot recordedNot recorded
AI pricingNot recordedNot recorded
Model keyNot recordedNot recorded
AI usage auditNot recordedNot recorded
Quadrant view
Where the 2 selected solutions land on the same value plane. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Implementation friction × Value-Position score (estimate)
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
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