Splashtop
Top-rated remote access, remote support and endpoint management software
By Splashtop Inc. · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- IT teams and help desks that need fast, secure unattended and on-demand remote support
- MSPs that want remote control embedded inside RMM/PSA tools such as Datto, NinjaOne, Atera, Syncro and SuperOps
- Small teams and individuals who need low-cost remote access from $6 per month
- Regulated organisations that need ISO 27001, SOC 2 and GDPR-aligned remote access
- Organisations supporting Windows, Mac, iOS, Android and IoT/Zebra endpoints from one console
Ideal size: 5–500 (IT, help-desk and MSP teams) people · Growing IT team or MSP with an existing RMM/PSA and identity stack
Not for
- Teams that want a full ITIL service-desk suite from a single vendor
- Buyers looking for a purpose-built AI automation platform out of the box
- Organisations that need published per-seat list pricing for enterprise SSO and SIEM features
- Companies wanting an on-premises-only deployment without extra licensing or sales involvement
Value metrics scorecard
Time-to-Value
About a week (free trial available)
~7 days to first production value
Total Cost of Ownership
$3,000/yr
Starts at $72 · Per user, billed annually; Remote Support licensed per concurrent technician
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Solo is 1 user; Pro and Performance per user; Remote Support per concurrent licence, up to 1,200 managed devices
Add-on costs
- Splashtop Antivirus powered by Bitdefender (pricing on request)
- Autonomous Endpoint Management add-on for SOS and Enterprise Remote Support
- Bitdefender GravityZone EDR add-on (quote required)
- Foxpass Cloud RADIUS / Wi-Fi security (quote required)
Company & support
Who is behind Splashtop, and how your team gets help once it is live.
Company
- Founded
- 2006 · 20 yrs in business
- Headquarters
- Not recorded
How you get support
- PhonePlan not stated
- EmailPlan not stated
- Live chatPlan not stated
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Business support covers Remote Access, Remote Support, Enterprise, AEM, SOS and SRS Premium with support articles, tickets, chat and phone. On-Prem and Personal plans list support articles and tickets only. Team is US-based with worldwide backup outside US hours.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Splashtop sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Splashtop
- HappyFox
- TalentLMS
- Docusign
- Toggl
- Vivantio
Add or change companies
Up to 10 companies including Splashtop. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Splashtop ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Splashtop is secure remote access and remote support software for IT teams, help desks, MSPs and individuals. It deploys from the cloud in days, starts at $72/year for a single user, and licenses remote support per concurrent technician from $259/year. The vendor holds ISO/IEC 27001:2022, SOC 2 Type 2, GDPR and CCPA compliance and supports HIPAA, PCI and FERPA. Integrations cover Salesforce, Jira, ServiceNow, Zendesk, Microsoft Teams and major RMM/PSA tools, with Enterprise SSO, SIEM logging and on-prem options.
Frequently asked questions
What does Splashtop cost per user per year?
Remote Access starts at $6/month ($72/year) for the single-user Solo plan, Pro is $8.25/user/month ($99/year) and Performance is $13/user/month ($149/year). Remote Support SOS starts at $22/month per concurrent technician, billed annually at $259 or $399 per concurrent licence depending on managed-device allowance. Enterprise and Remote Support Enterprise are quote-based, and Autonomous Endpoint Management, Splashtop Antivirus powered by Bitdefender and Bitdefender GravityZone EDR are paid add-ons.
How quickly can we get Splashtop into production?
Splashtop is a cloud-delivered subscription with a free trial and easy setup, and the vendor markets it as simple and fast to install compared with legacy remote access tools. Most teams are running basic remote access within days and can add SSO, granular access controls, cloud recording and APIs later through the Enterprise tier. There is no mandatory implementation fee published, and an on-premises variant is available for Enterprise customers who need it.
Is Splashtop secure and compliant enough for regulated data?
Splashtop states it is fully compliant with ISO/IEC 27001 (2022 certification), SOC 2 Type 2, GDPR and CCPA, and that it supports HIPAA, PCI and FERPA needs. Sessions use TLS 1.2+ with 256-bit AES end-to-end encryption, device authentication is on by default with optional 2FA, and the vendor says it does not process, store or have access to users' computer data and does not store the encoded screen stream. Note that Splashtop does not describe itself as a HIPAA business associate.
Which ITSM, RMM and identity tools does Splashtop integrate with?
Named integrations include Salesforce, ServiceNow, Jira, Zendesk, Freshdesk, Freshservice, HaloITSM/HaloPSA, SysAid, InvGate, Spiceworks and TiFlux on the service-desk side; Datto, NinjaOne, Atera, Syncro, SuperOps, Naverisk, Canopy, Addigy, Jamf, Ivanti, KACE, MaaS360, AppTec360 and Zebra on the endpoint/RMM side; and Splunk for log export. SSO is supported via Okta, Azure AD/Microsoft Entra ID, ADFS, JumpCloud, OneLogin, Workspace ONE, Google Workspace and TrustLogin. APIs are available for custom work.
Can we run Splashtop on-premises instead of in the cloud?
Yes. Splashtop offers an On-Premises edition for Enterprise Remote Access and Enterprise Remote Support in which the server modules run inside the customer's own private cloud or data centre. The vendor documents On-Prem for regulated and security-sensitive scenarios, including government and enterprise appliances delivered with partners. On-Prem plans list support articles and ticket submission as their support channels, so confirm the specific support and update cadence with sales before committing.