Augment
AI teammate for logistics and supply chain that runs quoting, booking, tracking and document workflows end to end.
By Augment · HQ San Francisco, US · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Freight brokerages and 3PLs handling high volumes of spot quotes, load building and carrier check calls.
- FTL, LTL and last-mile carriers, private fleets and drayage operators running appointment scheduling and track-and-trace.
- B2B distributors that want quoting, order follow-up and AR collections handled across email, voice and ERP.
- Supply chain teams that want to automate a few high-impact workflows first, without ripping out their TMS or ERP.
Ideal size: 100–1,000 operators people · Scale-up or enterprise supply chain operation with high shipment volume and an existing TMS/ERP
Not for
- Non-logistics businesses; Augie is built on a freight ontology for supply chain workflows.
- Buyers who need published self-serve pricing or instant credit-card signup.
- Teams expecting full autonomy with no SOP input, human review or escalation path.
- Organizations needing support in languages other than English and Spanish today.
Value metrics scorecard
Time-to-Value
A few weeks (typically 2–4 weeks)
~30 days to first production value
Total Cost of Ownership
On request
Usage-based: priced per completed unit by workflow (loads built, appointments set, docs filed), plus per-seat Knowledge Hub. Custom quote; no public list price.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No minimums; workflow pricing is not seat-based. Knowledge Hub is priced per seat.
Add-on costs
- Knowledge Hub is priced per seat, separate from per-workflow pricing
Company & support
Who is behind Augment, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- San Francisco, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerPaid plans
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Every contract pairs customers with a customer success pod that tunes workflows, refines SOPs and reviews outcomes quarterly; implementation, system integration and custom connectors are handled by the vendor's teams.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Augment sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Augment
- Vooma
- Loadsmart
- Alvys
- Snapsheet
- Rekki
Add or change companies
Up to 10 companies including Augment. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Augment ships in AI, and what it asks of your ecosystem.
AI features shipped
Augie is sold as an AI teammate that executes end-to-end workflows — quoting, load building, appointment setting, track-and-trace, POD collection and AR follow-up — across email, voice, chat, portals and TMS/ERP APIs, and answers SOP and policy questions from the Knowledge Hub. Vendor case studies cite 98% autonomous load building.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- OpenAI, Anthropic
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Augment sells Augie, an AI teammate for logistics and supply chain. Augie reads tenders over email, EDI or portals, builds loads in the TMS, sources and books carriers, schedules appointments, runs track-and-trace cadences, collects PODs and chases AR across email, voice, chat and APIs. It connects to TMS, ERP, CRM, WMS and carrier networks without rip-and-replace, learns SOPs from Word documents, and is priced per completed workflow unit rather than per seat. Vendor case studies cite 98% autonomous load building.
Frequently asked questions
What does Augie actually automate today?
Vendor FAQ lists automated spot quoting and rate confirmations, shipment planning in the TMS, appointment scheduling, track-and-trace, POD and document collection, AR collections to reduce DSO, carrier communications via email, voice and text, carrier onboarding and compliance verification, capacity planning and dispatch, shipper case management, helpdesk support, audit and claims support, and AP management. Customers choose which workflows to run and expand over time.
How is Augie priced?
By the work completed, not by seat or token. Each workflow is priced independently per completed unit, with tiered pricing as volume scales and no minimums. Knowledge Hub is priced per seat. Augment does not publish list prices; pricing is scoped per workflow and volume through a demo, and the vendor says it will flag opportunities that do not clear a 3x return.
How long does implementation take and what is required from our team?
Augment says most customers are up and running within a few weeks, with efficiency gains within weeks and full financial impact within a few months. Its implementation and customer success teams handle setup, system integration and workflow customization, and support low-code or no-code setup, so no engineering resources are required from the buyer. Custom integrations are built by Augment.
Are our data and workflows secure with an AI vendor?
Augment's security page states SOC 2 Type II certification (unqualified opinion, observation period August 2025 to January 2026), GDPR alignment with an appointed EU/UK representative, AES-256 encryption at rest and TLS 1.2+ in transit, AWS hosting behind private VPCs, role-based least-access controls, mandatory MFA, and 24/7/365 engineering on-call. It also states the vendor explicitly asks all LLMs it uses to exclude its data.
Which systems does Augie integrate with?
Augie integrates with any TMS including custom-built systems, plus CRM, WMS and ERP platforms, using REST APIs, webhooks and pre-built connectors. Communication runs through email, Slack, Microsoft Teams, Google Chat, SMS and phone, and it connects to carrier data networks such as Project44, DAT, Truckstop, Macropoint, Highway and Carrier 411. Proprietary or legacy systems are handled by the implementation team.
Can we start with one workflow instead of the whole platform?
Yes. The vendor says most customers start with one or two high-impact workflows, often appointment scheduling or track-and-trace, prove ROI within a quarter, then add more. Adding a workflow is a switch rather than a renegotiation, and custom workflows can be authored in plain English from your SOPs.