Aurelian
The AI platform for ECCs and PSAPs, using AI to handle non-emergency calls and guide telecommunicators in real time.
By Aurelian · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- 911 PSAPs and emergency communications centers absorbing non-emergency call volume
- Agencies facing rising call volume with flat or shrinking staffing
- Centers that want AI guidance while keeping telecommunicators fully in control
- Public safety leaders standardizing call handling against written SOPs
Ideal size: 25-250 telecommunicators people · Public safety agency with CAD/telephony integration and formal call-handling SOPs
Not for
- Private-sector contact centers or general business call handling
- Agencies unwilling to run AI in a CJIS-regulated public safety environment
- Teams that need published self-serve pricing and instant signup
Value metrics scorecard
Time-to-Value
Not published (demo-led deployment)
~0 days to first production value
Total Cost of Ownership
On request
Not published. The pricing page carries no plans or rates and only invites visitors to request a demo.
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published
Add-on costs
- None
Company & support
Who is behind Aurelian, and how your team gets help once it is live.
Market position
Where Aurelian sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Aurelian
- Prepared
- Springbrook Software
- Citibot
- Clariti
- Polco
Add or change companies
Up to 10 companies including Aurelian. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Aurelian ships in AI, and what it asks of your ecosystem.
AI features shipped
AVA answers non-emergency calls automatically; CORA gives real-time, context-aware guidance while telecommunicators stay in control. The vendor markets the product as an AI platform built for public safety. No model providers, model-hosting arrangement, AI audit logging or AI pricing model are named on the pages reviewed.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Aurelian is an AI platform built for 911 PSAPs and emergency communications centers. AVA answers non-emergency calls automatically so call-takers can stay on emergencies, while CORA provides real-time, context-aware guidance without taking control. The platform is designed to fit alongside existing CAD and phone systems and to be configured to agency SOPs, with CJIS compliance, AES-256 encryption, RBAC and SSO described on the security page. Named agency customers report hours reclaimed and reduced call volume. Pricing is not published; deployments are demo-led.
Frequently asked questions
What does Aurelian automate for a 911 center?
Aurelian's AVA answers non-emergency calls so call-takers can stay focused on emergencies. CORA then provides real-time, context-aware guidance during calls. The vendor states that information is captured and carried forward and that call routing improves continuously.
Does the AI handle emergency calls on its own?
No. Aurelian states that humans remain in control of emergencies and decision-making, and that CORA provides guidance without taking control of the call. The stated intent is to extend capacity, not to replace telecommunicators.
How is Aurelian secured for public safety data?
The security page says Aurelian is CJIS compliant, encrypts customer data in transit and at rest with AES-256 and TLS 1.2 or higher, scans for vulnerabilities throughout its development lifecycle, commissions yearly independent penetration tests and audits, enforces role-based access control, and can integrate with any existing SSO provider. SOC 2, ISO 27001, HIPAA and FedRAMP are not claimed on the pages reviewed.
What does Aurelian cost?
Pricing is not published. The pricing page carries no plans, rates or seat tiers and only invites visitors to request a demo, so no starting price, typical annual cost or implementation fee is available. Buyers should expect an agency-specific scoped quote.
Will Aurelian work with our CAD and phone systems?
The homepage says Aurelian fits alongside existing CAD and phone systems and is configurable to your SOPs. The integrations page does not list specific named connectors, so CAD and telephony compatibility should be confirmed during a demo.
Who already uses Aurelian?
The customers page names Summit ECC, Akron Safety Communications, Snohomish County 911, PENCOM, MACC 911, Hamilton County 911, MACECOM, Cowlitz 911, South Summit Dispatch and Kalamazoo County, citing outcomes such as automating 300+ non-emergency calls a day and redirecting thousands of hours back to critical incidents.