Document360
AI-powered knowledge base software for help centers, product docs and internal knowledge.
By Kovai · 4.7/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Teams that need a public help centre or product documentation site they can publish without engineering help.
- Support organisations trying to deflect tickets with AI search and an AI chatbot grounded in their own articles.
- Technical writing teams managing thousands of articles with workflows, version history and localization.
- Enterprises that need SSO, SCIM, IP restriction, audit logs and a choice of datacenter region.
- Teams migrating off Confluence, Zendesk, SharePoint, Google Docs or Word.
Ideal size: 10-500+ seats people · Scale-up to enterprise with a dedicated docs, support or knowledge team
Not for
- Buyers who want a transparent self-serve price list; Document360 quotes custom pricing only.
- Teams that need a pure code-first docs-as-code pipeline with no CMS layer.
- Very small teams that only need a handful of static pages.
Value metrics scorecard
Time-to-Value
Days to a few weeks
~7 days to first production value
Total Cost of Ownership
On request
Custom quote based on workspaces, team accounts, languages, SSO/security needs, privacy model and AI usage; 14-day free trial. No published list price.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No published seat tiers; quote scales with team accounts (editors and reviewers), number of workspaces and AI usage.
Add-on costs
- AI Premium Suite (screen capture, step-by-step user guides, interactive demo, video recording) is an optional paid add-on.
- The AI Chatbot is listed as an add-on on the pricing page.
- Premium support with prioritized routing and a designated technical account manager is a paid upgrade.
- Larger content migrations are scoped and priced separately.
Company & support
Who is behind Document360, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatPlan not stated
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerAll plans
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Premium SLA: under 30 min for critical impact, under 2 hrs for major; regular: under 30 min critical, under 2 hrs major
Support runs 24 hours on weekdays plus weekend on-demand (premium window 3.30am-5.30pm GMT), so it is not a stated 24x7 service. Premium support adds prioritized routing, chat and a designated technical account manager.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Document360 sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Document360
- CloudEagle
- Paystand
- Procurify
- PaperCut
- PairSoft
Add or change companies
Up to 10 companies including Document360. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Document360 ships in AI, and what it asks of your ecosystem.
AI features shipped
Eddy AI covers AI search with cited answers, an AI chatbot, an AI writing agent that drafts from video, audio, files or prompts, duplicate detection, glossary, FAQ, description, tag, alt-text and related-article generation, plus translation and style guides. Answers are grounded in your content, capabilities are toggled per project with human review before publishing.
Your data & models
- Trains on your data
- Never trains on your data
- Runs on
- OpenAI
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Document360 is Kovai's knowledge base platform for public help centres, product and API documentation, internal SOPs and AI-ready knowledge hubs. Teams author in Markdown or WYSIWYG with workflow, localization and analytics, and deflect tickets using Eddy AI search, an AI chatbot and an AI writing agent. An MCP server exposes live docs to Claude, ChatGPT and Copilot. Pricing is a custom quote; a 14-day free trial, standard migration and onboarding are included.
Frequently asked questions
How much does Document360 cost?
Document360 does not publish list prices; it quotes per configuration. The stated price drivers are team accounts (editors and reviewers), number of workspaces, languages, SSO and security needs, the privacy model (public, private or mixed), and AI Premium Suite usage. A 14-day free trial is available. Standard content migration is included in most quotes, and larger migrations are scoped separately.
How long does implementation take?
Launch is designed to be quick: the vendor says a modern knowledge base can be built in minutes and that best-practice training gets a team productive in days. Content migration from Google Docs, Confluence, SharePoint, PDFs or another knowledge base is handled by Document360's team, and every customer gets a dedicated success manager, onboarding sessions and training. Larger migrations are quoted and scheduled separately.
What AI does Document360 include?
Eddy AI covers AI search with cited answers, an AI chatbot, an AI writing agent that drafts from video, audio, files or prompts, duplicate content detection, glossary generation, FAQ and meta description generation, related articles, translation, style guides and alt text. The pricing page describes Eddy AI capabilities as included with your plan; the AI Premium Suite for visual authoring and the AI chatbot are listed as add-ons.
Does Document360 support MCP and our AI assistants?
Yes. Document360 ships an MCP (Model Context Protocol) server that exposes your live knowledge base to assistants such as Claude, ChatGPT, Gemini and Copilot, so users can search, create and update documentation without switching tools. Answers are grounded in your published content and cite their sources rather than being generated freely.
Which certifications and security controls does Document360 offer?
Document360 publishes a SOC 2 Type II report covering 1 Nov 2024 to 31 Oct 2025 (an NDA is required to review it). The site advertises data encryption in transit and at rest, daily backups with point-in-time restore, and datacenter region selection. Product controls include SSO, SCIM, IP restriction, roles and permissions, audit logs and a custom email domain.
How is support delivered?
Support covers 24 hours on weekdays plus weekend on-demand, through email, helpdesk tickets, documentation and live chat. Premium support adds prioritized ticket routing, chat, a designated technical account manager and tighter SLAs - under 30 minutes for critical business impact and under 2 hours for major impact during the support window.