Ecotrak
Facilities and asset management (CMMS) that helps multi-location operators track assets, vendors and repairs and cut R&M costs.
By Ecotrak · 4.5/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Multi-location restaurant, c-store, grocery, car wash and retail operators managing assets across many sites
- Facilities, maintenance and procurement teams replacing spreadsheets with a shared work-order and asset system
- Operators with a large third-party vendor base that need proposals, invoices and service-provider control in one place
- Teams that want repair-versus-replace guidance from asset-level spend and lifecycle data
- Finance and ops leaders who need asset-level spending visibility for capex planning
Ideal size: 5–50 ops/facilities staff people · Multi-site operator with an asset register and third-party vendor base
Not for
- Single-site businesses with a handful of assets and no vendor network
- Manufacturers needing production planning, MES or shop-floor quality systems
- Field service companies selling maintenance services to their own customers
- Teams looking for an embeddable API-first maintenance platform to build into their own product
Value metrics scorecard
Time-to-Value
2–6 weeks
~30 days to first production value
Total Cost of Ownership
On request
Freemium: free 'Build' plan up to 10 locations with unlimited work orders; 'Grow' and 'Scale' tiers are custom-quoted (Talk to sales).
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Build (free): up to 10 locations; Grow and Scale: unlimited locations and unlimited work orders.
Add-on costs
- Optional toolkits: Technician & Inventory (dispatch, timesheets, parts), Inventory & Parts, Projects & Assessments — pricing not published
Company & support
Who is behind Ecotrak, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Public help center covers getting started, support articles, training and release notes for customers and service providers; Ecotrak also runs onboarding and training for new accounts.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Ecotrak sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Ecotrak
- ShipHero
- Tenzo
- Grubtech
- Ladle
- PreciTaste
Add or change companies
Up to 10 companies including Ecotrak. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Ecotrak ships in AI, and what it asks of your ecosystem.
AI features shipped
Vendor pages name Predictive Intelligence, AI Insights and an 'EMA' AI chatbot assistant, and document a native MCP server for agent-driven work-order intake. No page states which models are used, whether customers can bring their own model key, or whether AI actions are logged or exportable.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Ecotrak is a facilities and asset management (CMMS) platform for multi-location restaurant, retail, convenience, grocery and car-wash operators. It centralises work orders, assets, preventive maintenance, service providers, proposals and invoices, with onboarding and asset upload led by Ecotrak's team. A free Build tier covers up to 10 locations; Grow and Scale are custom-quoted. Vendor claims include 15% average R&M savings, 5x ROI and 30% work-order time savings, plus a native MCP server for agent-driven work-order intake.
Frequently asked questions
What does Ecotrak cost, and is there a free plan?
Ecotrak publishes a free 'Build' plan with up to 10 locations, unlimited work orders and vendors set up. The 'Grow' and 'Scale' tiers are not published and are quoted by sales; both include unlimited locations and access to a service provider directory of over 15,000 vendors. Optional toolkits for technicians, inventory and projects are listed separately without public pricing.
How long does implementation take?
Ecotrak says it does not hand over the keys and walk away: its team onboards your employees, uploads your asset data and configures the platform to fit your business. Self-serve start is available on the free plan. One featured customer reports the platform paying for itself within six months, but no formal implementation timeline is published.
Does Ecotrak support AI agents and MCP?
Yes. Ecotrak documents a native MCP (Model Context Protocol) server that gives AI agents structured access to locations, assets, problem types, troubleshooting steps, priorities and service providers, and lets agents create or search work orders. The workflow guides an agent to resolve location, asset, problem and priority before creating a request.
Which industries does Ecotrak serve?
Ecotrak targets service industries with distributed assets: restaurants, convenience stores, grocery, car wash and retail. Its published customer stories and resources are dominated by multi-unit restaurant groups, and its case-study library is organised around Restaurant, Retail, Car Wash, Grocery and Convenience.
How do we get support and training?
Customers get access to the Ecotrak Help Center, which covers getting started, support articles, training material and release notes, plus a separate section for service providers. New accounts are onboarded by Ecotrak's team, who train employees and load asset data. Published support hours and response-time SLAs are not stated on the vendor site.