illumend
AI-native certificate of insurance tracking that reviews every COI and endorsement and decides third-party compliance for you.
By myCOI LLC (illumend, from myCOI) · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Risk, compliance and finance teams that must track certificates of insurance from contractors, tenants, suppliers or partners.
- Construction, property, retail, utility, government and manufacturing organisations replacing spreadsheets or outsourced COI tracking.
- Teams that want every COI and endorsement reviewed automatically instead of queued for a human reviewer.
- Programmes whose third-party partners are not insurance experts and need guided document submission.
Ideal size: 10–500 people · Mid-market to enterprise with a named risk or compliance function
Not for
- Buyers who need personal lines, claims handling or policy administration rather than third-party COI compliance.
- Businesses with no third-party partners or insurance requirements to monitor.
- Organisations that require a human to review every certificate before any compliance decision is made.
- Buyers who want published, self-serve list pricing before engaging a vendor.
Value metrics scorecard
Time-to-Value
About 30 days
~30 days to first production value
Total Cost of Ownership
On request
Custom, demo-led pricing; no public price list on the vendor site.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published
Add-on costs
- Optional extra human review oversight, added to the subscription package
Company & support
Who is behind illumend, and how your team gets help once it is live.
Market position
Where illumend sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- illumend
- Heimdal
- First Advantage
- EcoOnline
- Ethico
- Worldfavor
Add or change companies
Up to 10 companies including illumend. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What illumend ships in AI, and what it asks of your ecosystem.
AI features shipped
Lumie, the vendor's AI engine, runs the four-step COI workflow end to end, reads every certificate and endorsement line by line against contract requirements, and converses with partners and staff. The privacy policy states submitted data may be used to train or improve the vendor's AI models, subject to customer agreements.
Your data & models
- Trains on your data
- Trains on your data
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
illumend, from myCOI, is an AI-native certificate of insurance tracking platform for third-party insurance compliance. Its Lumie engine contacts partners for documents, guides submission, reads every COI and endorsement line by line against contract requirements, decides compliance and keeps renewals moving automatically. It builds on myCOI's 16 years of compliance review and pushes status into Procore, CMiC and Yardi plus a REST API. Pricing is quote-based and compliance certifications are not published on the site.
Frequently asked questions
What is illumend and how does it relate to myCOI?
illumend is the AI-native insurance compliance platform from myCOI. It is built on 16 years of compliance expertise and myCOI's review of more than 45 million insurance documents, now powered by Lumie, the vendor's AI engine. Teams use it to track certificates of insurance, check coverage against their own contract or lease requirements and clear third-party partners in one guided workflow. Existing myCOI customers keep their accounts and functionality.
How is illumend priced?
The vendor does not publish list pricing or a self-serve plan. Purchasing starts with a demo, and pricing is quoted per organisation, with the FAQ noting that additional human review oversight can be added to a subscription package. Buyers should request a scoped quote covering document or partner volume, integrations and any oversight add-on before comparing against alternatives.
Does Lumie replace our compliance reviewers?
Lumie reviews 100% of certificates and endorsements automatically and makes each compliance decision itself, raising a hand only on items it cannot resolve, where a reviewer can step in or change the call. The vendor designs the workflow so a human is not required for routine certificates, but teams that want more human oversight built in can discuss adding it to their subscription package.
Which systems does illumend integrate with?
Shipped integrations include Procore, where illumend runs as a side panel and writes compliance status back to commitments, CMiC, where partners, projects and subcontracts sync and compliance is pushed back per policy line, and Yardi Voyager 7S, self-hosted or cloud, where status and expiry dates update the vendor record nightly. A REST API covers partner onboarding, document upload, extraction and compliance status. Sage and Viewpoint were listed as coming soon.
Is our submitted data used to train AI models?
The vendor's privacy notice says that, subject to its agreements with customers, submitted data may be used to train or improve its AI models and algorithms, and that retention may continue while the account is active plus a period afterwards. The same notice states the vendor does not allow third-party AI providers to train their technologies on submitted data. Buyers should confirm training terms in their contract.
How quickly can a team see value?
The vendor reports that Lumie reviews certificates in minutes, delivers 4x faster COI management, 87% faster reviews versus manual handling and 50% fewer delays from missing documents. Because pricing and onboarding are demo-led, and setup includes the vendor's experts auditing your existing workflow and insurance requirements, plan for a guided onboarding rather than an instant self-serve start.