Open Point
The unified platform for every community voice and stakeholder relationship
By Open Point · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Government agencies running statutory consultation that must be transparent, inclusive and auditable
- Infrastructure, transportation and energy project teams needing community engagement and stakeholder records in one place
- Organizations managing large stakeholder registers with governance, data sovereignty and audit-trail requirements
- Teams replacing spreadsheets and disconnected tools for consultation feedback and stakeholder correspondence
Ideal size: 5-50 engagement and stakeholder staff people · Mid-size to large public-sector, utility or regulated infrastructure organization
Not for
- Buyers who need published, self-serve pricing and same-day signup
- Organizations based outside the US, Canada, UK, Australia and New Zealand
- General contractors shopping for estimating, project controls or crew scheduling software
- Teams that only need a lightweight single-purpose survey tool
Value metrics scorecard
Time-to-Value
6-10 weeks (typical)
~60 days to first production value
Total Cost of Ownership
On request
Custom quote only; modular per-product subscription, no public list pricing
Implementation Friction
4/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published; quoted by organization size and product mix
Add-on costs
- Data migration from legacy or spreadsheet systems is a paid professional service
- IAP2 training and certification (offered in Australia and New Zealand), plus custom training elsewhere
Company & support
Who is behind Open Point, and how your team gets help once it is live.
Company
- Founded
- 2003 · 23 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatNot listed
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerAll plans
- In person / on-sitePlan not stated
- Hours
- Not recorded
- Response time
- Not stated
Support portal and support email are listed for support inquiries; sales phone lines are separate. Every customer gets a dedicated customer success team, help documentation and regular check-ins. IAP2 training and product/advanced workshops are offered.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Open Point sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Open Point
- Cuick Trac
- PROCAS
- GovGuard
- Tanium
- JAMIS Prime ERP
Add or change companies
Up to 10 companies including Open Point. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Open Point ships in AI, and what it asks of your ecosystem.
AI features shipped
The vendor describes AI-assisted analysis of open-text responses, consultation submissions, stakeholder correspondence, meeting notes and transcripts, plus automatic theme and trend surfacing and sentiment/issue analysis, with records of how feedback was categorised. No source names a model provider, states how AI is billed, or says whether customer data is used for training.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Not recorded
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Open Point is a unified community engagement and stakeholder relationship management platform for government, utilities, transportation and energy organizations. It combines Social Point consultation tools (surveys, social maps, polls, forums) with stakeholder records, communications, task tracking and audit history, plus AI-assisted analysis of open-text feedback. The vendor cites 750+ organizations and two decades of history, claims ISO 27001 and SOC2 credentials, and sells through quote-based modular pricing.
Frequently asked questions
How much does Open Point cost?
Open Point does not publish list pricing. Its tools are modular and priced through a customized quote from the solutions team based on your project requirements, so budget for a scoping conversation. Data migration from legacy systems is available as a separate professional service.
Do we have to buy both products?
No. Community engagement (Social Point) and stakeholder relationship management can be used independently or together. Many customers start with one product and add the other as their needs grow, and the vendor's team can advise on the right combination.
How long does implementation take?
The vendor states timelines vary with organization size, complexity and product mix, and that its team agrees a realistic timeline with you. No published benchmark exists, so plan for a multi-week rollout covering configuration, migration of existing stakeholder and engagement data, and training.
Where is our data stored, and who owns it?
Data is held securely and locally, with backup, in the country where you operate or from which your account is serviced, and data sovereignty options can be discussed with the vendor. Open Point states that customers own their data and can request a full export at any time.
What does Open Point integrate with?
Named integrations include an Outlook add-in plus Mailchimp, Campaign Monitor, ArcGIS and Mapbox, and the vendor says API integration options exist for other tools. No Salesforce, SAP, Snowflake, Slack or AWS integration, and no MCP server, is documented.
Which regions can buy Open Point?
It is currently available in the United States, Canada, the United Kingdom, Australia and New Zealand. Organizations outside those regions can contact the vendor, which handles interest case by case.