OpenKey
Mobile key and mobile check-in for hotels, delivered through an app, Wallet or an SDK.
By OpenKey · HQ Plano, US · 2.5–2.9/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Hotels and resorts that want guests to unlock rooms with a smartphone
- Properties with a supported PMS or existing locks that need a digital key upgrade
- Hotel operators who want to reduce front desk check-ins and add pre-arrival upsells
- Hotel owners adding digital key to several properties through a single vendor
Ideal size: Not listed people · Hotel operators of any size, from independent properties to ownership groups, with a PMS in place
Not for
- Businesses outside lodging, since the sources describe the product only for hotels and accommodation providers
- Buyers who need a published price or a self-serve purchase, because plans are quoted individually
Value metrics scorecard
Time-to-Value
2–4 weeks
A vendor-led onboarding program or customer-success-led setup, a paid onboarding package, or a migration of the buyer's existing data.
How to start: Through sales
Total Cost of Ownership
On request
Est. $1k–$3k/yr from 11 comparable Hospitality & Restaurants tools that publish a price. An estimate, not a quote.
Custom quote per property; plans show 'Implementation Fee Applies' and 'Minimum Contract Value Applies'. No annual price published.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · computed from our data · price on request
- Annual cost (25%)
- 27–64%
- Time-to-value (25%)
- 43%
- Ease of setup (25%)
- 47%
- Published pricing (13%)
- 25%
- Support (13%)
- 50%
No published price: ranked from the estimated cost range (est. $1k–$3k/yr).
Cost, time-to-value and ease of setup are ranked against other Hospitality & Restaurants tools. Anything not recorded counts as 50%. A cost nobody publishes cannot be known, so the score is a range; lists and charts use its low end.
How the score is builtFull cost breakdown
Mandatory implementation fee
None
Plan limits
Lite, Advanced and Plus plans; included user, key or volume limits are not listed.
Add-on costs
- White Label: $249/Month, changes the look of the OpenKey app to match the hotel
Company & support
Who is behind OpenKey, and how your team gets help once it is live.
Company
- Founded
- 2014 · 12 yrs in business
- Headquarters
- Plano, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsPaid plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Training tutorials are listed on every plan. The vendor home page mentions assisted onboarding and expert support but gives no channel, hours or response time. The phone number and email in the footer are general contact details, so they are not listed as support.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where OpenKey sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown (on cost, of those that publish a price), so about half sit on each side of each line. The hatched "On request" strip holds 1 vendor that publishes no price, placed by Days to value only: never on the price scale, so never read as cheap. Not plotted (no values for these axes): Beds24, Campspot, Channex, D-EDGE, Guesty.
Companies on the chart 6 / 10
- OpenKey
- Beds24
- Campspot
- Channex
- D-EDGE
- Guesty
Add or change companies
Up to 10 companies including OpenKey. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What OpenKey ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
OpenKey provides mobile keys and mobile check-in for hotels, delivered through its app, Wallet or an SDK added to a hotel's own app. The vendor says it works with over 50 PMS providers and existing locks. Plans (Lite, Advanced, Plus) are priced by custom quote, with an implementation fee and minimum contract value. A $249/month White Label add-on is listed. Access starts with a demo request. The company says it was founded in 2014 and is located in Plano, Texas.
Frequently asked questions
How is OpenKey priced?
No annual price is published. Hotels request a custom quote for the Lite, Advanced or Plus plan. Each plan notes that an implementation fee and a minimum contract value apply. The White Label add-on is listed at $249 per month.
Which property systems does OpenKey work with?
The vendor states it has partnered with over 50 PMS providers and that its technology works with the majority of digital hotel locks. Buyers should check the partner list for their own PMS and locks.
Do guests need a special app?
Guests can use the OpenKey app, which the vendor says is available for iOS and Android, or receive the key in Wallet. Hotels can also add digital key to their own app through the OpenKey SDK.
How do I get started?
The vendor's sales path begins with a demo request or a custom quote. The vendor says it provides assisted onboarding and tutorials, but it does not publish a free trial or a timeline.