Outreach
Agentic AI platform for revenue teams: prospecting, deal management, forecasting and coaching in one place.
By Outreach · HQ Seattle, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Mid-market and enterprise revenue teams that want sequencing, conversation intelligence, deal management and forecasting on one platform
- Sales organisations deploying AI agents alongside AEs, SDRs, CS and managers
- Teams with Salesforce, Dynamics or HubSpot as CRM of record that need two-way sync
- Revenue leaders whose main pain is forecast accuracy, pipeline visibility and rep ramp time
Ideal size: 50–1,000+ seats people · Scale-up or enterprise with a RevOps function and a CRM of record
Not for
- Very small teams with no sales ops or admin capacity to configure and govern agents
- Buyers who need published, self-serve list pricing without a sales cycle
- Companies that only need a lightweight email sequencer
- Organisations unwilling to pay per seat plus consumption-based AI credits
Value metrics scorecard
Time-to-Value
About 4 weeks
~30 days to first production value
Total Cost of Ownership
On request
Seat-based platform access plus consumption-based AI credits, quoted per customer across the Amplify Essentials, Core, Plus and Pro packages.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Packages differ by included AI credits (10k Essentials, 25k Core, 50k Plus, 100k Pro), API calls, custom objects and knowledge storage; per-user pricing with no platform fees.
Add-on costs
- Additional AI credit packs, purchasable at any time
- Add-ons: Data Sharing, Connectors, Additional Instances and Listener Licenses
- Professional services from self-serve onboarding through full implementation and training, including FDE resources to deploy agents
- Technical account management services and enterprise support
Company & support
Who is behind Outreach, and how your team gets help once it is live.
Company
- Founded
- 2014 · 12 yrs in business
- Headquarters
- Seattle, US
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Support portal carries the knowledge base, release notes, courses and ticket submission. Plus support is included with Amplify Core; Amplify Pro adds managed services; technical account management and enterprise support are available.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Outreach sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Outreach
- Tesorio
- Gong
- Gainsight
- Spekit
- Invoca
Add or change companies
Up to 10 companies including Outreach. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Outreach ships in AI, and what it asks of your ecosystem.
AI features shipped
Sources describe named agents (Omni, Research, Revenue, Personalization, Deal, Meeting Prep), AI Assist, meeting and deal summaries, deal-health alerts, conversation intelligence, AI forecast projection and configurable agent controls with audit trails. No source states which foundation models Outreach runs on or whether customers supply their own keys.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Billed by usage or credits
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Full audit trail
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Outreach is an agentic AI platform for revenue teams, combining multichannel sales engagement, conversation intelligence, deal management and forecasting in one system. Named AI agents (Omni, Research, Deal, Personalization, Meeting Prep) work alongside reps, and Outreach MCP client and server connect the wider GTM stack. Pricing is quote-only: seat-based access plus consumption-based AI credits across four Amplify packages. Compliance credentials include SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001 and HIPAA.
Frequently asked questions
How much does Outreach cost?
Outreach does not publish list prices. Pricing combines seat-based platform access with consumption-based pricing driven by AI credits, packaged as Amplify Essentials, Core, Plus and Pro, each including an allotment of credits (10,000 to 100,000). Additional credit packs and add-ons such as Data Sharing, Connectors, Additional Instances and Listener Licenses can be purchased. Expect a quote-based process with a sales representative.
How long does implementation take?
No fixed timeline is published. Outreach states that teams get quick time to impact on the Core package and offers professional services ranging from self-serve packages to complete implementation and training, including forward-deployed engineer resources to deploy agents. Buyers should treat discovery, data migration, CRM sync and agent configuration as a multi-week project.
Does Outreach use our data to train AI models?
Outreach's privacy policy states that Google Workspace Data is not used to develop, improve or train AI and/or ML models. The pages reviewed do not make an equivalent general statement covering all other customer content, so confirm the data-training default and opt-out terms with Outreach before signing.
Which systems does Outreach connect to?
Outreach syncs with Salesforce, Microsoft Dynamics and HubSpot CRMs, and includes Slack, Zoom, Microsoft Teams, Google Meet and Cisco Webex integrations. Outreach MCP adds a client and server so external tools such as Claude, ChatGPT and Microsoft Copilot can access Outreach insights and actions, and so enablement, enrichment, collaboration and product-usage tools can be pulled into Outreach workflows.
Is Outreach suitable for regulated industries?
Outreach lists SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA and CSA STAR on its trust page, and describes enterprise-grade encryption, SSO and role-based access controls, plus configurable agent controls with audit trails. Trust Center access is available through your account executive, so security review artefacts should be requested early.