Petpooja
All-in-one restaurant POS and business software for billing, inventory, payroll and daily operations
By Prayosha Food Services Pvt. Ltd. · HQ India · 4.2/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Single and multi-outlet restaurants, cafes, cloud kitchens and QSR chains that want billing, inventory and aggregator orders in one POS
- Indian SMEs that need GST-ready billing, offline-first reliability and 24/7 support in local languages
- Operators replacing a legacy POS who want CRM and aggregator setup migrated without disrupting service
- Growing groups that want payroll, task management and retail billing from the same vendor ecosystem
Ideal size: 5–200 people · Independent outlets and regional chains moving off spreadsheets or legacy billing machines
Not for
- Enterprise restaurant groups needing deep ERP, data-warehouse or bespoke API integrations
- Businesses outside India, UAE and South Africa, where local tax, payroll and support coverage are thin
- Teams that require published self-serve pricing before they will take a sales call
- Buyers who need SOC 2, ISO 27001 or other security attestations for procurement sign-off
Value metrics scorecard
Time-to-Value
About 2 weeks with vendor-assisted migration
~14 days to first production value
Total Cost of Ownership
On request
Monthly or annual subscription priced per outlet; plans are Core, Growth and Scale. Local pricing varies by region and currency, so rates are quoted after a demo rather than published.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited terminals and user rights are included; one POS licence can run multiple billing stations.
Add-on costs
- Kitchen display system
- Captain ordering app
- Restaurant website
- Petpooja loyalty
- Token Management System
- Feedback App / QR
- Online ordering website (OOW)
- QR ordering / digital menu
Company & support
Who is behind Petpooja, and how your team gets help once it is live.
Company
- Founded
- 2011 · 15 yrs in business
- Headquarters
- India
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatPlan not stated
- Support portal / ticketsPlan not stated
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerPlan not stated
- In person / on-sitePlan not stated
- Hours
- 24/7
- Response time
- Not stated
24/7 free phone and email support including holidays and weekends; on-ground assistance, system-generated ticket IDs, free on-call and in-person staff training, support in 18+ Indian languages, and an assigned team for large chains.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Petpooja sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Petpooja
- Grubtech
- Deliverect
- Bizimply
- Clover
- Ladle
Add or change companies
Up to 10 companies including Petpooja. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Petpooja ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Petpooja (Prayosha Food Services Pvt. Ltd.) is an India-built business software suite best known for its cloud restaurant POS, POSS. It bundles GST-ready billing, inventory, menu and aggregator order management, plus adjacent products for payroll (Attendo), task management (Stepwise) and retail billing (Invoice). Founded in 2011, it serves 150,000+ businesses across India, the UAE and South Africa, with offline-first billing, 24/7 multi-lingual support and a quick, vendor-assisted migration from legacy POS systems.
Frequently asked questions
How much does Petpooja cost, and is pricing published?
Petpooja publishes plan names (Core, Growth and Scale) with monthly and annual billing options, plus core features and add-ons, but not the rupee or dollar rates. The pricing page states that local pricing varies by region and currency and directs buyers to contact the vendor for localized rates and to book a demo. Treat any budget figure as quote-based until you have a written proposal.
How long does it take to go live on Petpooja?
The vendor does not publish an implementation timeline. Its pricing FAQ says migration is handled for you: the team migrates CRM data from your previous POS and re-installs the previous aggregator setup onto Petpooja so operations are not affected. Onboarding starts with a 10-minute demo, and hardware is flexible (iOS, Windows and Android devices), which keeps rollout light for single outlets.
Does Petpooja connect to Zomato and Swiggy?
Yes. Petpooja states that around 40% of online orders processed on Zomato and Swiggy run through its platform, and customer testimonials cite handling of online orders, inventory and menu updates from the POS. Aggregator setup is part of the assisted migration when you switch from another POS.
What support is included?
Support is a strong point: 24/7 phone and email support including holidays and weekends, on-ground and in-person assistance, automatic ticket IDs routed to the right department, free on-call and in-person training for staff, support in 18+ Indian languages, and an assigned team plus dedicated point of contact for large multi-outlet chains.
Is Petpooja certified for security and compliance?
Petpooja publishes a vulnerability disclosure program with safe harbor for good-faith researchers, covering production web apps, production APIs, mobile apps and Electron POS, with a [email protected] contact. It does not publish SOC 2, ISO 27001, HIPAA, FedRAMP or other third-party attestations, so security teams should request evidence directly during procurement.
Which markets does Petpooja serve?
Petpooja operates across India, the United Arab Emirates and South Africa, with regional pricing and local support. Its products cover restaurant POS, payroll and attendance, task management and retail GST billing, so multi-country groups should confirm payroll, tax and language coverage per country before standardising.