RotaCloud
Online rota, time & attendance and HR software for shift-based teams
By RotaCloud · HQ York, UK · 4.9/5 verified-buyer score
Positioning guardrails
Best for
- Shift-based SMBs and mid-market teams scheduling hourly staff
- Restaurants, cafes, bars and takeaways with part-time or student teams
- Care homes, GP practices, dental and veterinary providers
- Hotels, retail chains and leisure venues running multi-site rotas
- Managers replacing spreadsheets, paper rotas or WhatsApp groups
- Teams wanting free live chat and phone support with no setup fee
Ideal size: 10–500 employees people · SMB to mid-market, shift-based, single or multi-site
Not for
- Enterprises needing advanced workforce planning, demand forecasting or AI scheduling
- Desk-based or salaried teams with no shift patterns
- Businesses wanting payroll, HR case management and benefits in the same suite
- Organisations needing accreditations such as ISO 27001, SOC 2 or FedRAMP
- Complex project or resource scheduling with billable utilisation tracking
Value metrics scorecard
Time-to-Value
Under 1 week
~7 days to first production value
Total Cost of Ownership
$0/yr
Starts at $0 · Per-employee monthly or annual subscription; no setup fees and no long-term contract; support included free; optional add-ons billed per employee
Implementation Friction
1/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Priced per employee; custom quote requested for 500+ employees
Add-on costs
- Time & Attendance: £4.50 per employee per month
- SMS notifications: £2 per employee per month
Company & support
Who is behind RotaCloud, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- York, UK
How you get support
- PhoneAll plans
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- First response in under 10 minutes (2024 average)
York/UK-based in-house support team; live chat and phone support are listed as included on every plan and free for life. Help Centre plus RotaCloud Academy video guides cover self-service.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where RotaCloud sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- RotaCloud
- OnPay
- Buddy Punch
- Y Soft
- Shiftbase
- Spellbook
Add or change companies
Up to 10 companies including RotaCloud. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What RotaCloud ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
RotaCloud is UK-built workforce management software for shift-based businesses, combining drag-and-drop rota planning, time and attendance, holiday and absence management and HR reporting in one cloud platform with payroll, calendar and EPOS integrations. It is strongest in care, healthcare, hospitality, retail and food service, typically 10–500 staff across one or many sites. Setup is self-serve with no implementation fee, support is free for life, and 5,000+ businesses use it.
Frequently asked questions
How long does it take to get RotaCloud running?
Most teams start on a 30-day free trial with no card required and no setup fee. RotaCloud is web-based, so the only requirement is an up-to-date browser, and managers typically build their first rota in minutes using templates and copying tools. RotaCloud's York-based support team helps configure the account, and that support remains free for life.
What does RotaCloud cost?
RotaCloud charges a simple monthly or annual per-employee subscription with no setup fee and no long-term contract. Time & Attendance and SMS notifications are optional paid add-ons (listed at £4.50 and £2 per employee per month). Businesses with more than 500 employees can request a custom quote, and you can cancel at any time from your account settings.
Which systems does RotaCloud integrate with?
RotaCloud covers payroll exports to Sage, PayCaptain and Staffology, calendar live feeds for Outlook, Google Calendar and Apple Calendar, automation through Zapier, and HR data syncs with People and Breathe. It also supports Tevalis EPOS revenue sync and Idency biometric clocking-in. RotaCloud publishes API documentation for teams that want to build their own integration.
Is support included, and how responsive is it?
Yes. Live chat and phone support are included on all plans and stay free for life, alongside email ([email protected]), a Help Centre and RotaCloud Academy video guides. RotaCloud handled over 30,000 support conversations in 2024, with first response in under 10 minutes and 96.4% customer satisfaction.
Is RotaCloud suitable for multi-site businesses?
Yes. Every plan includes unlimited sites and departments, and customers such as Bright Futures, Imagine Act and Succeed and Smile Care Limited run 30–85+ locations on RotaCloud. Customisable user permissions, secure share links with passwords and expiry dates, and organisation-wide reporting keep multi-site managers in control.
Is RotaCloud secure and GDPR compliant?
RotaCloud states that it is fully GDPR compliant and that customer data is held securely and never sold or shared. Card payments are protected with SSL encryption and Level 1 PCI compliance, and the Pro plan adds enforced two-factor authentication and secure share links. Buyers should request the current security documentation during procurement.