Snipe-IT
Free open source IT asset management, self-hosted or vendor-hosted
By Snipe-IT · 4.0/5 verified-buyer score
Positioning guardrails
Best for
- IT teams that must track laptops, phones, licences and consumables without per-asset licence fees
- Schools and districts running 1:1 device programmes where students and devices must be mapped
- Organisations with self-hosting skills or a preference for on-premises data control
- Teams that want LDAP sync and SAML/SSO without an enterprise price tag
Ideal size: 5–1,000 people · SMB or IT team with basic server or cloud admin skills
Not for
- Buyers who require a certified compliance programme (SOC 2, ISO 27001, FedRAMP) out of the box
- Teams looking for a full ITSM/CMDB suite with ticketing, change and service management
- Organisations with no server administration capability that also dislike managed hosting
- Enterprises whose procurement requires purchase orders rather than credit-card subscriptions
Value metrics scorecard
Time-to-Value
Under 2 weeks (hosted can start same day)
~7 days to first production value
Total Cost of Ownership
$1,000/yr
Starts at $0 · Free open-source self-hosted; cloud hosting subscription from $399.99/yr (Basic), $999.99/yr (Small Business), $2,499.99/yr (Dedicated). Optional support plans $449.99/yr and $4,999.99/yr.
Implementation Friction
3/5
Engineering + admin effort required
Buyer Score
out of 5 · verified buyers
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Unlimited users and unlimited assets on every plan, including free self-hosted; API call limits rise by plan.
Add-on costs
- Enterprise Support plan: $4,999.99/year (email, helpdesk and phone support, private Slack, API integration help)
- Basic Support plan: $449.99/year for self-hosted users (email/helpdesk support, upgrade help)
- Medium dedicated hosting: about $5,000/year; large dedicated hosting: about $7,500/year
Company & support
Who is behind Snipe-IT, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneEnterprise only
- EmailPaid plans
- Live chatNot listed
- Support portal / ticketsPaid plans
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Github, Reddit and Discord community support is free for all users, including self-hosted. Email support starts with paid hosting (Basic, $399.99/yr) or the $449.99/yr support plan. Phone support appears in the $4,999.99/yr Enterprise Support plan.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Snipe-IT sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Snipe-IT
- Procare
- SchoolStatus
- Veracross
- brightwheel
- Lillio
Add or change companies
Up to 10 companies including Snipe-IT. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Snipe-IT ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Snipe-IT is a free, open-source IT asset management platform from Grokability, used by thousands of organisations to track hardware, licences, consumables and users. It can be self-hosted at no licence cost or run on vendor-hosted cloud plans from $399.99/year, with optional paid support. A REST API, LDAP sync and SAML/SSO keep it flexible, and 13 years of releases with a large contributor base lower adoption risk. Buyers needing certified compliance frameworks should confirm requirements with the vendor.
Frequently asked questions
How much does Snipe-IT cost?
The software itself is free and open source and can be self-hosted at no licence cost. Vendor-hosted cloud plans are subscriptions: Basic at $399.99/year ($39.99/month), Small Business at $999.99/year ($99.99/month) and small Dedicated at $2,499.99/year ($249.99/month). Users and assets are unlimited on every plan; API call limits and features such as private servers and VPN connectivity rise with the tier.
Do we have to host Snipe-IT ourselves?
No. You can download and self-host it on your own servers, or sign up for the vendor's cloud hosting, which includes server set-up, installation, maintenance, upgrades, TLS certificates, automatic backups and priority support. Dedicated and larger server sizes are available on request for heavier workloads.
What support is included and what does it cost?
Community support via Github, Reddit and Discord is free for everyone, and documentation is public. Paid hosting plans add email support. Self-hosted users can buy Basic Support at $449.99/year or Enterprise Support at $4,999.99/year, which adds phone and helpdesk support, installation and upgrade help, priority feature requests, a private Slack channel, help with API integrations and security questionnaires. Snipe-IT takes credit/debit card subscriptions only.
Is Snipe-IT secure enough for our asset data?
The security page documents two-factor authentication with TOTP apps, bcrypt password hashing, AES-256 encryption of sensitive fields, granular roles, CSRF and SQL injection protections, optional SSO/SAML and CSP headers. Hosted customers get no multi-tenancy (each customer has its own database), encrypted databases and drives, regional data centres and published penetration-test results. No SOC 2, ISO 27001, HIPAA or FedRAMP certification is claimed on that page, so regulated buyers should validate requirements directly.
Can Snipe-IT integrate with our identity provider and internal tools?
Snipe-IT ships a REST API for custom automations and hosted plans include per-minute API call limits, with paid support plans offering hands-on integration help. It supports LDAP directory sync (with higher sync limits on larger hosted plans) and optional SSO/SAML login, which covers common identity-provider and directory requirements.