Userpilot
AI-powered product growth platform for no-code in-app onboarding, product analytics, user feedback and session replay.
By Userpilot · HQ Austin, US · 4.6/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Product, UX and customer-success teams that need to ship in-app onboarding, tours and adoption flows without engineering tickets.
- PLG SaaS companies tracking activation, funnels, feature usage and drop-off with no-code analytics and session replay.
- Teams that want to close the loop from user feedback (NPS/CSAT, AI sentiment and theming) to in-app action.
- Support and CS leaders cutting ticket volume and 1:1 training with in-app resource centres and proactive guidance.
- Companies that want product data queryable inside Claude, ChatGPT, Cursor or Copilot through Userpilot's MCP server.
Ideal size: 10–500 people · Product-led SaaS, from seed-stage startups to enterprise product/UX/CS teams
Not for
- Teams needing heavy custom enterprise data modelling, bespoke ETL or on-premise deployment.
- Mobile-first products needing mature native mobile engagement today: mobile features are Growth add-ons and some are marked coming soon.
- Organisations that require FedRAMP or ISO 27001 certification evidence.
- Buyers expecting a perpetual free plan or usage-based free tier: paid pricing starts at $299 per month.
- Businesses whose primary need is marketing-site testing, CMS or transactional email rather than in-product experiences.
Value metrics scorecard
Time-to-Value
1–2 weeks (no-code)
~14 days to first production value
Total Cost of Ownership
$10,188/yr
Starts at $3,588 · MAU-based subscription: Starter $299/mo (up to 2,000 MAU), Growth from $849/mo (10k MAU included), Enterprise custom; AI Agent Lia usage is credit-based.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Starter 3 seats, Growth 15 seats, Enterprise unlimited
Add-on costs
- Session Replay: included on Enterprise, add-on on Starter and Growth
- Mobile Engagement, mobile analytics and push notifications: add-ons on Growth
- Bulk import/export events, HubSpot and Salesforce CRM integrations, Data Warehouse Sync: Growth add-ons
- Professional Services & Consulting available as a paid add-on
- Additional monthly active users beyond plan allowances
Company & support
Who is behind Userpilot, and how your team gets help once it is live.
Company
- Founded
- 2019 · 7 yrs in business
- Headquarters
- Austin, US
How you get support
- PhoneEnterprise only
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsAll plans
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerEnterprise only
- In person / on-siteNot listed
- Hours
- Business hours
- Response time
- Within 1 business day for inquiries
Support team available Mon–Fri 5:00 am–10:00 pm UTC, systems monitored 24/7 for critical issues. Phone support is for Enterprise customers and urgent technical issues; Enterprise also adds priority troubleshooting, a 90-day implementation plan and a dedicated customer success manager.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Userpilot sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Userpilot
- RevenueHero
- Pendo
- Weave
- Customer.io
- Mindtickle
Add or change companies
Up to 10 companies including Userpilot. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
Ships an official MCP server. Connects to Claude Code, Claude Desktop, ChatGPT connectors and Cursor out of the box.
AI & MCP readiness
What Userpilot ships in AI, and what it asks of your ecosystem.
AI features shipped
AI Agent Lia answers questions about product data and builds in-app guides from a prompt; pricing lists AI guides, survey and segment builders, AI feedback summaries and AI sentiment/thematic analysis as credit-based on all plans. A native MCP server exposes Userpilot data to external AI tools. AI session summaries and suggested replays are marked coming soon; AI usage is credit-based rather…
In your ecosystem
- AI connection
- Official MCP server
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Userpilot is a product growth platform for no-code in-app onboarding, product analytics, NPS/CSAT feedback and session replay. AI Agent Lia answers questions about product data and builds in-app guides, and a native MCP server exposes Userpilot data inside Claude, ChatGPT, Cursor and Copilot. Pricing is MAU-based: Starter $299/mo up to 2,000 MAU, Growth from $849/mo, Enterprise custom. Founded 2019; SOC 2 Type II, HIPAA and GDPR.
Frequently asked questions
How long does it take to get Userpilot into production?
Userpilot is no-code and self-serve: there is a 14-day free trial with no credit card required, and buyers can define events, segments and in-app flows without developer involvement. Most teams launch their first onboarding or adoption flows within one to two weeks, while the Enterprise tier offers a 90-day implementation plan and a technical implementation specialist for larger rollouts.
What does Userpilot cost for a mid-market team?
Pricing is based on monthly active users. Starter is $299/mo for up to 2,000 MAU, Growth starts at $849/mo with 10k MAU included and unlimited segments, and Enterprise is custom. Starter includes 3 seats and Growth 15 seats. Session replay, mobile engagement and several data integrations are add-ons on the lower tiers, and AI Agent Lia usage is credit-based.
Can Userpilot connect to our AI tooling?
Yes. Userpilot ships its own MCP server, so product data such as events, segments, surveys, NPS, guide engagement and session replay can be queried from Claude, ChatGPT, Cursor, Copilot or any MCP-compatible tool. Users can ask questions in plain language and get adoption, retention and at-risk-account answers without opening a dashboard, and no Userpilot seat is required for those consumers.
Which security and compliance certifications does Userpilot hold?
The vendor's security page states SOC 2 Type II, GDPR and HIPAA compliance, with encryption, MFA, enterprise SSO and quarterly access reviews. It does not claim ISO 27001 or FedRAMP, so regulated buyers that require those should treat them as gaps. Penetration test reports are available under NDA, and optional EU data hosting is an Enterprise option.
How does Userpilot fit our existing data stack?
Userpilot integrates natively with HubSpot, Salesforce, Segment, Amplitude, Mixpanel, Heap, Intercom, Zendesk, Google Analytics and Google Tag Manager, and exposes webhooks plus a real-time HTTP API and bulk import/export APIs. Data warehouse sync, bulk export and premium CRM integrations are Enterprise or add-on capabilities, so confirm your warehouse path before signing.
What support is included with Userpilot?
Email, live chat and the contact form are available to all customers, with the support team staffed Monday to Friday, 5:00 am to 10:00 pm UTC and systems monitored 24/7 for critical issues. Phone support is reserved for Enterprise customers and urgent technical issues, and Enterprise also adds priority troubleshooting, a dedicated customer success manager and optional SLA terms.