Yellow.ai
Enterprise-grade agentic AI platform for autonomous CX and EX service automation
By Yellow.ai · HQ San Mateo, US · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Enterprises automating high-volume chat, voice, email and SMS customer service
- Support organisations that want multi-LLM flexibility instead of a single-vendor model
- Companies with existing CRMs and helpdesks (Salesforce, Zendesk, Genesys, ServiceNow) that want to augment, not replace
- Global brands needing multilingual coverage across many channels
- Teams with a contact-centre or digital-service function and budget for an enterprise rollout
Ideal size: 50+ support agents people · Enterprise CX organisation with a contact-centre or digital-service team
Not for
- Small businesses wanting a cheap, self-serve chatbot with no implementation effort
- Buyers who require published, self-serve per-seat list pricing before talking to sales
- Firms that must keep all model inference inside their own environment with no third-party AI providers
- Teams without staff to configure, test and maintain AI agents
Value metrics scorecard
Time-to-Value
About 6 weeks
~42 days to first production value
Total Cost of Ownership
On request
Free tier (1 AI agent, 500 sessions/month, then $0.99 per resolution); Enterprise quote-based with unlimited agents and channels
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Free: 1 AI agent, 1,000 records; Enterprise: unlimited AI agents and users (no published seat tiers)
Add-on costs
- $0.99 per resolution on the Free tier after the included 500 sessions/month
- Custom integrations built by Yellow.ai for tools without APIs (no published price)
Company & support
Who is behind Yellow.ai, and how your team gets help once it is live.
Company
- Founded
- 2016 · 10 yrs in business
- Headquarters
- San Mateo, US
How you get support
We haven’t recorded support channels for Yellow.ai yet. Nothing here means unverified — not absent.
Market position
Where Yellow.ai sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Yellow.ai
- Unravel Data
- Decagon
- Enveyo
- Opstream
- Spendflo
Add or change companies
Up to 10 companies including Yellow.ai. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Yellow.ai ships in AI, and what it asks of your ecosystem.
AI features shipped
Multi-LLM architecture with 15+ LLMs selectable per task; agentic RAG-powered conversational knowledge base; AI Copilot for testing, debugging and optimising agents; analytics that auto-generate knowledge base articles. Sources do not state BYOK, per-action AI audit logging, or which model vendors are used.
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Yellow.ai is an enterprise agentic AI platform for CX and EX service automation across chat, voice, email and SMS. Founded in 2016 and headquartered in San Mateo, US, it uses a multi-LLM architecture with 150+ pre-built integrations (Salesforce, Zendesk, Genesys, ServiceNow, Shopify) and cites 650+ global brands. A free tier includes 500 sessions per month, then $0.99 per resolution; Enterprise pricing is quote-based. Customers report launches in about six weeks and 70%+ automation rates.
Frequently asked questions
How long does it take to go live with Yellow.ai?
Vendor case studies point to roughly six weeks from kick-off to a working deployment: one customer says it launched a functioning AI-powered chat in six weeks and now automates more than 70% of interactions, and another describes onboarding and implementation as smooth and on schedule. Timelines depend on how many backend systems must be integrated; custom integrations for tools without APIs are built by Yellow.ai's team and add time.
What does Yellow.ai cost?
Yellow.ai does not publish enterprise list pricing. There is a Free plan with one AI agent and 500 sessions per month included, then $0.99 per resolution, and an Enterprise plan that is quote-based with unlimited agents, all 35+ channels and 150+ out-of-box integrations. Buyers should treat the free tier as an evaluation path and model enterprise cost from conversation volume, channels and integration scope.
Which systems does Yellow.ai integrate with?
The vendor advertises 150+ pre-built integrations, including CRM and helpdesk systems (Salesforce, HubSpot, Zendesk, Freshdesk, ServiceNow, Jira, Zoho), voice and contact-centre platforms (Genesys, Avaya, Ameyo, IVR), commerce platforms (Shopify, WooCommerce, Magento), payment gateways (Razorpay, PayU, Paytm) and knowledge sources such as SharePoint and AWS S3. For tools without APIs, Yellow.ai says its team can build custom integrations.
Can we choose or bring our own language models?
Yellow.ai documents a multi-LLM architecture that lets customers pick the best-fit model for each task, saying this avoids single-vendor lock-in and lets them adopt newer models as they emerge, and it cites 15+ LLMs. The available sources do not state whether customers can supply their own model provider key, so confirm model routing, hosting and any BYOK option with the vendor. Note that the privacy policy says GenAI content may be sent to third-party AI providers.
How is security and compliance handled?
Yellow.ai's homepage lists HIPAA, ISO 27001, ISO 27701, SOC 2 Type II and PCI-DSS 4.0.1 among the standards its guardrails support, with Responsible AI principles. No vendor trust or security page was available in the material reviewed to verify scope, so request current certificates, sub-processors and data-residency options during diligence. The privacy policy states that content sent to third-party AI providers is governed by that provider's terms once it leaves Yellow.ai's environment.