Side-by-side compare
Up to 3 solutions, scored on the same value metrics.
ROI categoryops efficiencyops efficiency
Time-to-ValueNot recordedNot recorded
How to startNot recordedNot recorded
Vendor's stated timelineNot statedNot stated
Typical annual TCOOn request (est. $2k–$41k/yr)$1,380/yr
Starting priceOn request$216/yr
Implementation feeNoneNone
Plan limitsFree: unlimited transcription, limited features, smaller weekly Agent allowance. Clinician and Practice: monthly Agent allowance per seat. Enterprise: custom. Seat counts not listed.Core includes 10 active clients; Essentials 250; Plus unlimited; Group adds $50/mo per clinician
Implementation friction2/52/5
Friction meter
Best forGeneral practice and family medicine clinics that want AI note-taking during consultations; Allied health, psychology and psychiatry clinicians documenting sessions; Health systems and practices on Epic or Oracle Cerner that want notes written back to the record; Clinicians who need cited medical reference answers during or between visits; Dental and pharmacy practices listed among Heidi's customer specialtiesVirtual-first digital health startups and telehealth organizations that need EHR, scheduling, and billing in one platform; Nutrition, behavioral health, health coaching, and chronic care practices delivering recurring, relationship-based care; Small and growing private and group practices that want self-serve signup on a monthly plan; Teams needing HIPAA-compliant video, messaging, and a patient portal without building them
Not forTeams that plan to enter patient-identifiable information into Evidence queries, which the privacy policy says it is not designed to process; Buyers who need self-serve purchasing of paid plans, since paid pricing is sales-led; Non-clinical back-office teams with no patient-facing documentation needHospitals, health systems, and inpatient or acute-care settings needing a full enterprise EHR; Specialties requiring deep clinical modules outside nutrition, behavioral health, women's health, or coaching; Buyers who require ISO 27001 or FedRAMP authorization, neither of which is claimed; Organizations unwilling to pay add-on fees for API access or custom integrations
Stack fit matrix
SalesforceNot supportedNot supported
AWSNot supportedNot supported
SnowflakeNot supportedNot supported
HubSpotNot supportedNot supported
Google WorkspaceIntegrationIntegration
Microsoft 365IntegrationIntegration
SAPNot supportedNot supported
SlackNot supportedNot supported
MCP (Model Context Protocol)Not supportedNot supported
Compliance
SOC 2 Not listed Listed
ISO 27001 Not listed Not listed
GDPR Not listed Listed
HIPAA Not listed Listed
FedRAMP Not listed Not listed
CMMC Not listed Not listed
ISO 42001 Not listed Not listed
IAPP AIGPnamed staff Not listed Not listed
Company & support
Who is behind each solution, and how you reach support. “Not listed” means the vendor’s public pages don’t mention a channel, not that it is unavailable.
FoundedNot recorded2016 (10 yrs)
HeadquartersNot recordedBeaverton, US
PhoneNot listedNot listed
EmailNot listedAll plans
Live chatNot listedAll plans
Support portal / ticketsNot listedNot listed
Community forumNot listedNot listed
Help centre / docsAll plansAll plans
Dedicated account managerNot listedNot listed
In person / on-siteNot listedNot listed
Support hoursNot recordedNot recorded
Response timeNot statedNot stated
AI & MCP readiness
Whether each solution can join your AI stack, and what it asks of you to do so.
MCP connectionreaches AI clientsNot supportedNot supported
AI featuresCopilot / assistant; Agentic workflowsDocument processing
Built around AI?AI-nativeAI added to an existing product
Trains on your dataNot recorded — ask the vendorNot recorded — ask the vendor
Runs onNot recordedNot recorded
AI pricingIncluded in the planPaid add-on
Model keyNot recordedNot recorded
AI usage auditNot recordedNot recorded
Quadrant view
Where the 2 selected solutions land on the same value plane. Toggle axes to compare on cost, speed, friction, or buyer score.
Quadrant view
Implementation friction × Value-Position score (estimate)
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A line from a dot runs to the high end of a score range: with no published price, the dot is the score as the priciest option.
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