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Side-by-side compare

Up to 3 solutions, scored on the same value metrics.

UserGems (ShelfFlip, Inc. dba UserGems) logoUserGems

UserGems (ShelfFlip, Inc. dba UserGems)

4.0/5
Act-On Software logoAct-On

Act-On Software

3.8/5
ROI categoryrevenue velocityrevenue velocity
Time-to-Value3-4 weeks (~21d)4–6 weeks (~30d)
Typical annual TCO$75,000/yr$24,000/yr
Starting price$40,000/yr$10,800/yr
Implementation fee$3,000None
Seat tiersNo per-seat pricing: Core $40k, Advanced $75k, Elite $150k per year; unlimited admin and end users on every tierNot seat-based; published example is Professional at 2,500 contacts emailed per month for $900/month
Implementation friction2/53/5
Friction meter
Best forB2B revenue teams running outbound or ABM that need contact-level intent, not just company-level signals; Organizations with Salesforce or HubSpot plus closed-won history to train Gem-E scoring; Marketing and sales teams that want AI agents to run outreach, ad audiences and CRM updates in sync; Teams tracking champion job changes, account expansion and churn risk across their customer baseMidsize and enterprise marketing teams running lifecycle campaigns across email, web, SMS and social; Organizations that want an open ecosystem platform rather than a CRM-locked add-on; Brands running distributed marketing through branch offices, franchisees, agents and partners; Teams that want CRM choice (Salesforce, Dynamics, Sugar, NetSuite, Zendesk) with Act-On embedded in the CRM UI; Marketers who need advanced automation in an approachable, non-technical interface
Not forCompanies with no CRM or too little closed-won history to train a scoring model; Self-serve or PLG-only businesses without an outbound or account-based motion; Small teams whose GTM budget is well below the $40,000/year entry plan; Buyers wanting a low-cost, self-serve tool with public pricing and no sales callVery small teams needing a free tier or sub-$500/month entry point; Buyers who require published, self-serve list pricing before a sales call; Companies that want an all-in-one CRM plus marketing suite from a single vendor; Regulated buyers who need publicly documented SOC 2 or ISO 27001 attestations; Teams needing native Snowflake, AWS or Slack integrations out of the box

Stack fit matrix

SalesforceNativeIntegration
AWSNativeNot supported
SnowflakeNot supportedNot supported
HubSpotIntegrationNot supported
Google WorkspaceNot supportedNot supported
Microsoft 365Not supportedNot supported
SAPNot supportedNot supported
SlackNot supportedNot supported
MCP (Model Context Protocol)Not supportedNot supported

Compliance

SOC 2
ISO 27001
GDPR
HIPAA
FedRAMP
ISO 42001
IAPP AIGPnamed staff

Company & support

Who is behind each solution, and how you reach support. “Not listed” means the vendor’s public pages don’t mention a channel, not that it is unavailable.

FoundedNot recorded2008 (18 yrs)
HeadquartersNot recordedPortland, US
PhoneNot listedNot listed
EmailAll plansAll plans
Live chatAll plansNot listed
Support portal / ticketsNot listedNot listed
Community forumNot listedNot listed
Help centre / docsNot listedAll plans
Dedicated account managerAll plansNot listed
In person / on-siteNot listedNot listed
Support hoursNot recordedNot recorded
Response timeNot statedNot stated

AI & MCP readiness

Whether each solution can join your AI stack, and what it asks of you to do so.

MCP connectionreaches AI clientsNot supportedNot supported
AI featuresAgentic workflows; Copilot / assistant; Predictive analytics; NLP automationAgentic workflows; Predictive analytics; NLP automation
Model keyNot recordedNot recorded
AI usage auditNot recordedNot recorded

Quadrant view

Where the 2 selected solutions land on the same value plane. Toggle axes to compare on cost, speed, friction, or buyer score.

Quadrant view

Typical annual cost × Time-to-value

$19k/yr$35k/yr$50k/yr$64k/yr$80k/yr21d23d26d28d30dAnnual TCO ← betterDays to value better →Quick & CheapQuick & PriceySlow & CheapSlow & Pricey

The lines cross at the median of the solutions shown, so about half sit on each side of each line.

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