UserGems
The AI command center for outbound and ABM
By UserGems (ShelfFlip, Inc. dba UserGems) · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- B2B revenue teams running outbound or ABM that need contact-level intent, not just company-level signals
- Organizations with Salesforce or HubSpot plus closed-won history to train Gem-E scoring
- Marketing and sales teams that want AI agents to run outreach, ad audiences and CRM updates in sync
- Teams tracking champion job changes, account expansion and churn risk across their customer base
Ideal size: 50-1,000+ people · Mid-market to enterprise B2B with a defined outbound or ABM motion and clean CRM data
Not for
- Companies with no CRM or too little closed-won history to train a scoring model
- Self-serve or PLG-only businesses without an outbound or account-based motion
- Small teams whose GTM budget is well below the $40,000/year entry plan
- Buyers wanting a low-cost, self-serve tool with public pricing and no sales call
Value metrics scorecard
Time-to-Value
3-4 weeks
~21 days to first production value
Total Cost of Ownership
$75,000/yr
Starts at $40,000 · Tiered annual subscription (Core, Advanced, Elite) with data/AI action credits; admin and end users are unlimited
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
$3,000
Seat tiers
No per-seat pricing: Core $40k, Advanced $75k, Elite $150k per year; unlimited admin and end users on every tier
Add-on costs
- Retroactive Job Change Leads: $3,000 one-time (optional)
- UserGems Sponsored SPIFF: $300 Core, $500 Advanced, $1,000 Elite
- Non-standard legal and security review (listed on the Elite tier)
Company & support
Who is behind UserGems, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailAll plans
- Live chatAll plans
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerAll plans
- In person / on-siteNot listed
- Hours
- Not recorded
- Response time
- Not stated
Email and Slack support are listed on all plans, with Core, Advanced and Elite support tiers. Dedicated Customer Success, RevOps and AI experts help with implementation and enablement.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where UserGems sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- UserGems
- Bizzabo
- QuotaPath
- Customer.io
- Spekit
- Planhat
Add or change companies
Up to 10 companies including UserGems. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What UserGems ships in AI, and what it asks of your ecosystem.
AI features shipped
Gem-E analyzes 600+ signals and learns from closed-won patterns for transparent, editable scoring; Writing and Research agents plus an AI co-pilot Chrome extension generate outreach and custom signals, and agents orchestrate ads, email and CRM updates.
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
UserGems is an AI command center for outbound and ABM. It unifies 30+ buying signals and your CRM data into contact-level intelligence, scores buyers with the Gem-E model trained on closed-won history, then runs AI agents that trigger outreach, ad audiences and CRM updates inside Salesforce, HubSpot and sales-engagement tools. Plans start at $40,000/year plus a $3k implementation fee, with reported value in 3-4 weeks. Best for mid-market and enterprise B2B revenue teams running outbound or ABM.
Frequently asked questions
What does UserGems actually do?
It unifies 30+ buying signals and your first-party data into contact-level intelligence, scores accounts and contacts with its Gem-E model, then runs AI agents that trigger outreach, ad audiences and CRM updates for the buyers most likely to be in-market now.
How quickly will we see value?
UserGems says teams typically start seeing value in 3-4 weeks. Once the CRM and relevant data sources are connected, high-intent accounts usually surface within days, depending on data volume and signal velocity.
What does it cost?
Published list pricing is $40,000/year (Core), $75,000/year (Advanced) and $150,000/year (Elite), each with unlimited admin and end users plus data/AI action credits. One-time implementation is $3,000, $5,000 or $10,000; optional retroactive job-change leads cost $3,000.
How does it fit our existing stack?
It works alongside Salesforce, HubSpot and Dynamics, marketing automation such as Marketo, sales engagement tools including Outreach, Salesloft and Gong Engage, and LinkedIn, Meta and Google Ads. Its MCP option lets agents run directly in Claude and ChatGPT.
Is our data secure and compliant?
UserGems maintains SOC 2 and states GDPR and CCPA compliance. Data is encrypted in transit and at rest, SAML SSO is supported, and the vendor runs continuous vulnerability testing plus independent penetration tests at least annually. No HIPAA or FedRAMP claim is published.
Is there a guarantee?
Yes. UserGems offers a money-back guarantee if you do not see at least 1x ROI in closed-won revenue.