Affinda
Put AI to work in your organisation
By Affinda · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Finance, insurance and shared-services teams processing high volumes of invoices, claims, contracts and other complex documents
- Organisations that want usage-based per-page pricing with core extraction, validation and integration included rather than seat licences
- Enterprises needing regional deployment, data residency, ISO 27001 / SOC 2 governance and optional HIPAA support
- Companies that want assisted configuration (no-code Agent, REST API, webhooks) and data pushed into their ERP or CRM
- Teams pairing document automation with AI cost control through Affinda Gateway
Ideal size: 20–2,000 people · Mid-market to enterprise with a high-volume, document-heavy back office
Not for
- Very low-volume users who want a free, self-serve, credit-card product
- Buyers who need published fixed list pricing before a sales conversation
- Teams looking for dispatch, scheduling, project controls or practice-management software
- Organisations wanting a purely template-based OCR tool with no rules, review queues or configuration
- Companies unwilling to run a pilot on their own documents before committing to volume
Value metrics scorecard
Time-to-Value
2-week trial, then weeks to production
~30 days to first production value
Total Cost of Ownership
On request
Usage-based per page processed; monthly in arrears or annual commitment; no seats or feature tiers; priced by quote
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
No seats — you pay for pages processed; two-week trial includes 200 credits
Add-on costs
- On-premise deployment, dedicated environment or private cloud
- Data residency controls and region hosting
- Single sign-on and user provisioning
- HIPAA support and additional compliance requirements
- Extended or custom data retention and advanced audit logging
- Dedicated throughput or priority processing capacity
- Priority support, dedicated Customer Success Manager or premium support tier
- Custom SLAs for uptime, response or processing guarantees
- Professional services: solution design, model tuning, custom integrations, implementation, training
Company & support
Who is behind Affinda, and how your team gets help once it is live.
Company
- Founded
- 2012 · 14 yrs in business
- Headquarters
- Not recorded
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumNot listed
- Help centre / docsNot listed
- Dedicated account managerPaid plans
- In person / on-sitePaid plans
- Hours
- Not recorded
- Response time
- Not stated
Standard platform support is included with usage and assisted configuration via the Affinda Extract Agent is part of the platform. Priority support, a dedicated Customer Success Manager and custom response or uptime SLAs are scoped add-ons, as are implementation, onboarding and training services.…
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Affinda sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line.
Companies on the chart 6 / 10
- Affinda
- Businessmap
- StackAI
- ActivTrak
- Guru
- Lucid
Add or change companies
Up to 10 companies including Affinda. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Affinda ships in AI, and what it asks of your ecosystem.
AI features shipped
Affinda Extract uses AI models for classification, splitting, handwriting/OCR, instant model learning and natural-language validation rules, with a no-code Agent that configures integrations in conversation. Affinda Gateway routes AI requests across model providers to cut model spend. Core AI capabilities are included in usage-based per-page pricing; no source names specific model providers or…
Your data & models
- Trains on your data
- Not recorded — ask the vendor
- Runs on
- Not recorded
- AI pricing
- Included in the plan
In your ecosystem
- AI connection
- Not supported
- Model key
- Not recorded
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Affinda is an Australian-founded AI company. Its flagship, Affinda Extract, turns complex documents into validated structured data and routes it into systems such as Salesforce, Xero, SAP and Sage. Pricing is usage-based per page processed, not per seat, with core extraction, validation and integration included; a two-week trial includes 200 credits. Affinda Gateway adds visibility and savings on AI model spend, and Affinda Deployment covers adoption and applied AI engineering. ISO 27001:2022 certified, SOC 2 Type 2 and GDPR compliant.
Frequently asked questions
How does Affinda price its product?
Affinda Extract is priced on usage — the pages you process — not seats or feature tiers. All core extraction, validation, integration, security and standard support capabilities are included. You can start with a two-week free trial including 200 credits, then choose monthly billing in arrears or an annual commitment, with overage charged at your committed rate. Paid add-ons cover dedicated infrastructure, data residency, SSO, HIPAA and additional compliance, extended retention, priority support and custom SLAs; professional services are scoped separately. Published list prices are not available — Affinda quotes against expected volume.
How quickly can we reach production?
The trial runs two weeks on your own documents with 200 credits, and configuration is assisted by the no-code Affinda Extract Agent. Published customer stories describe integrations built in days and straight-through processing reaching 82% within the first few weeks. Larger rollouts involving custom integrations, model tuning or on-premise deployment take longer and are delivered through scoped professional services.
Which systems does Affinda integrate with?
Affinda Extract sends validated data into most business systems. Named targets include Salesforce, HubSpot, SAP Business One, Microsoft Dynamics 365, SharePoint, OneDrive, Outlook, Gmail, Google Drive, Google Sheets, Slack, Amazon S3, Xero, MYOB, Sage X3, Sage Intacct, Workday, Oracle NetSuite, Procore, Deltek, Epicor, IFS Cloud, Infor, QAD, Rootstock, Viewpoint Vista, MRI Software, Yardi Voyager, Databricks and Power BI. Integration paths are a no-code Agent, a REST API with client libraries and webhooks, or an AI Connector for your own agent.
What security and compliance certifications does Affinda hold?
Affinda states it is ISO 27001:2022 certified and compliant with SOC 2 Type 2 and GDPR. Data is encrypted in motion and at rest and stored on AWS infrastructure across multiple regions, penetration testing is conducted annually by a certified third party, multi-factor authentication is available to all users, and regional deployment, on-premise or private cloud hosting and HIPAA support are available as scoped add-ons.
How is AI used, and is our data used to train models?
AI does the core work of Affinda Extract: document classification and splitting, handwriting and OCR, instant model learning and natural-language validation rules, with human-in-the-loop review where confidence is low. The vendor pages we reviewed do not state which third-party model providers are used, whether customers can supply their own model keys, or whether customer data is used to train or improve models, so those points should be confirmed directly during evaluation.