Axcient
Business continuity and disaster recovery platform for MSPs and mid-market IT teams
By Axcient · 4.0/5 Value-Position score (estimate)
Positioning guardrails
Best for
- MSPs and IT service providers delivering backup and disaster recovery to SMB clients
- Mid-market IT teams running hybrid on-prem, cloud, or appliance-based environments
- Organizations that need sub-1-hour RTO and 15-minute RPO for critical systems
- Teams protecting Microsoft 365 and Google Workspace data with cloud-to-cloud backup
- Buyers who want immutable, air-gapped backups as ransomware protection
Ideal size: 5–50 IT staff people · Managed service provider or mid-market IT team running hybrid infrastructure
Not for
- Enterprises that require FedRAMP-authorized or government-cloud-only data protection
- Teams wanting transparent public pricing and self-serve purchase without a partner
- Organizations seeking a fully managed DR service where the vendor owns recovery execution
- Buyers who need documented AI-driven backup anomaly detection and automated remediation today
Value metrics scorecard
Time-to-Value
2–4 weeks
~14 days to first production value
Total Cost of Ownership
On request
Quoted through Axcient partners and resellers; priced per protected device or endpoint with flat-fee pooled storage. No public list pricing.
Implementation Friction
2/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Not published. Licensing is per protected endpoint or device rather than per seat.
Add-on costs
- Optional Axcient backup appliances (customers may bring their own hardware)
- Pooled cloud storage for long-term, compliance-ready retention
- Cloud disaster-recovery runbooks and failover capacity
Company & support
Who is behind Axcient, and how your team gets help once it is live.
Company
- Founded
- Not recorded
- Headquarters
- Not recorded
How you get support
- PhonePaid plans
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsPaid plans
- Community forumNot listed
- Help centre / docsPlan not stated
- Dedicated account managerNot listed
- In person / on-siteNot listed
- Hours
- 24/7
- Response time
- Not stated
Axcient states partners can reach service and product support 24/7, 365 days a year via the x360 Portal ticket queue, the knowledgebase, or phone at 720-204-4500 / 800-352-0248 option 2.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where Axcient sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- Axcient
- CrashPlan
- RegScale
- Qualio
- Everlaw
- Raken
Add or change companies
Up to 10 companies including Axcient. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What Axcient ships in AI, and what it asks of your ecosystem.
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
Axcient sells business continuity and disaster recovery through MSPs and resellers. Its x360 platform combines x360Recover for image-based, chain-free backup and cloud failover, x360Cloud for Microsoft 365 and Google Workspace backup, and x360Sync for secure file sync and share. Claimed recovery is under one hour RTO with a 15-minute RPO, backed by immutable air-gapped backups, geo-redundant storage, and 24/7 partner support. Deployment is cloud, appliance, or hybrid, with public APIs for RMM and PSA automation. Pricing is quoted through partners, not published.
Frequently asked questions
How quickly can we recover systems after an outage?
Axcient states a recovery time objective (RTO) of less than one hour and a recovery point objective (RPO) of 15 minutes. The platform supports near-instant recovery through virtualization and restores, quick restoration of entire environments in the cloud via preconfigured runbooks, and always-on automated backup integrity testing with screenshot verification to confirm backups are bootable.
Does Axcient protect Microsoft 365 and Google Workspace data?
Yes. x360Cloud is positioned as hands-free, cloud-to-cloud backup that safeguards Microsoft 365 and Google Workspace data, keeping SaaS data searchable and ready for rapid recovery. Axcient promotes this separately from x360Recover, which covers servers and endpoints across on-premises, cloud, and hybrid environments.
What does Axcient cost and how is it licensed?
Axcient does not publish list pricing. Purchases go through Axcient partners and resellers, with pricing quoted per protected device or endpoint and pooled storage offered at a flat fee to avoid surprise overages. A free trial and a scheduled demo are offered on the website, but budget approval will require a partner or Axcient quote.
Does Axcient hold SOC 2 or HIPAA certifications we can rely on?
Axcient states on its homepage that its cloud and data centers are SOC 2-certified and third-party validated, and partner case studies describe achieving HIPAA compliance for medical and dental clients with Axcient. No dedicated trust or compliance page listing certifications was available in these sources, so security teams should request current reports and a BAA directly from the vendor.
What support is included and are AI or MCP integrations offered?
Axcient advertises 24/7, 365-day partner support through its x360 Portal ticket queue, a searchable knowledgebase, and phone lines at 720-204-4500 or 800-352-0248 (option 2). No AI features, AI audit logging, or Model Context Protocol server are documented in the available sources; integrations are instead delivered through public APIs and RMM, PSA, and documentation-platform connectors.