ClickUp
Software to replace all software — projects, docs, chat, AI and 100+ products in one workspace.
By ClickUp · HQ San Diego, United States · 4.7/5 Value-Position score (estimate)
Positioning guardrails
Best for
- Teams drowning in tool sprawl that want projects, docs, chat, whiteboards, goals, dashboards and time tracking in one platform
- Departments such as marketing, product, IT and HR running repeatable workflows with automations and dashboards
- Organisations that want AI agents (Brain 2, Super Agents) working on real workspace context and permissions
- Buyers who need SOC 2, ISO 27001, ISO 42001, GDPR and HIPAA evidence plus US, EU or APAC data residency
Ideal size: 20–500 people · Scale-up or enterprise consolidating several work tools onto one platform
Not for
- Teams that want a zero-configuration tool out of the box — ClickUp is highly configurable and needs admin ownership
- Engineering-only teams that live in Jira or GitHub issue tracking and want nothing else
- Regulated buyers that require FedRAMP or CMMC authorisation today
- Very small teams that only need a simple shared task list
Value metrics scorecard
Time-to-Value
About 2 weeks to first team workspace
~14 days to first production value
Total Cost of Ownership
$14,400/yr
Starts at $0 · Per user/month; yearly saves up to 30%. Free Forever $0, Unlimited $7, Business $12, Enterprise custom. Mid-market estimate assumes 100 users on Business billed yearly.
Implementation Friction
3/5
Engineering + admin effort required
Value-Position score
out of 5 · model estimate
Full cost breakdown
Mandatory implementation fee
None
Seat tiers
Priced per user; Free Forever allows unlimited members; paid guest seats scale with the number of paid users
Add-on costs
- Brain AI: $9 per user/month (yearly)
- Everything AI: $28 per user/month (yearly)
- AI Super Credits: $10 per 10,000 credits
- ClickUp Assist live training and support for AI (paid)
Company & support
Who is behind ClickUp, and how your team gets help once it is live.
Company
- Founded
- 2017 · 9 yrs in business
- Headquarters
- San Diego, United States
How you get support
- PhoneNot listed
- EmailNot listed
- Live chatNot listed
- Support portal / ticketsNot listed
- Community forumAll plans
- Help centre / docsAll plans
- Dedicated account managerEnterprise only
- In person / on-siteEnterprise only
- Hours
- 24/7
- Response time
- Not stated
24/7 support is listed as a Free Forever plan feature. Enterprise adds a Customer Success Manager, live onboarding training and access to managed services.
“Not listed” means the vendor’s public pages don’t mention that channel, not that it is unavailable. Ask about it during evaluation.
Market position
Where ClickUp sits against its closest alternatives. Pick any two of cost, speed, friction and buyer score, and up to 9 companies to compare.
Quadrant view
Typical annual cost × Time-to-value
The lines cross at the median of the solutions shown, so about half sit on each side of each line. A dashed ring marks an outlier pinned to the edge; hover for its value.
Companies on the chart 6 / 10
- ClickUp
- Wrike
- BetterCloud
- PagerDuty
- Sprout Social
- Fillout
Add or change companies
Up to 10 companies including ClickUp. Listed closest first.
Stack fit signal
Compatibility with standard B2B ecosystems.
No supported MCP path today, so it cannot be driven from an AI client.
AI & MCP readiness
What ClickUp ships in AI, and what it asks of your ecosystem.
AI features shipped
Brain 2 is ClickUp's AI layer: a workspace-aware assistant, AI chat, enterprise search, AI notetaker, and Super Agents that run multi-step workflows. ClickUp says it picks the best frontier model (GPT, Claude, Gemini) per job under one subscription and that AI respects existing permissions. AI is sold on Brain AI ($9) or Everything AI ($28) user plans.
Your data & models
- Trains on your data
- Never trains on your data
- Runs on
- OpenAI, Anthropic, Google
- AI pricing
- Paid add-on
In your ecosystem
- AI connection
- Not supported
- Model key
- Vendor's key
- AI usage audit
- Not recorded
Compliance attestations
* IAPP AIGP certifies individuals, not products. It means named staff hold the credential — not that the platform does.
Bottom line
ClickUp is an all-in-one work platform that consolidates projects, docs, chat, whiteboards, dashboards, time tracking and automation, plus its Brain 2 AI assistant and Super Agents, into one workspace. It targets teams replacing several point tools, priced per user with a genuine Free Forever tier. The vendor cites SOC 2 Type 2, ISO 27001 and ISO 42001, GDPR and HIPAA, plus US/EU/APAC data residency on Enterprise. Budget admin effort for configuration.
Frequently asked questions
What does ClickUp cost for a 100-person team?
ClickUp prices per user per month: Free Forever is $0, Unlimited is $7 (yearly) or $10 (monthly), and Business is $12 (yearly) or $19 (monthly), with savings of up to 30% for yearly billing. A 100-person team on Business billed yearly is roughly $14,400 per year before AI. Enterprise is custom priced and adds SAML SSO, SCIM, audit log, data residency and a customer success manager.
Is ClickUp's AI included in the plan price?
No. AI is sold as a separate layer on top of your plan: Brain AI is $9 per user per month and Everything AI (ambient answers, Notetaker, AI fields, automations and dashboard AI) is $28 per user per month. Both include a monthly AI Super Credit allowance shared across the workspace; extra credits are $10 per 10,000 credits. Free plan users get limited or trial AI usage.
Which security and compliance certifications does ClickUp hold?
ClickUp's security page states SOC 1 Type 2, SOC 2 Type 2 and SOC 3 audits, ISO 27001:2022 plus ISO 27017, 27018 and 27701, and ISO 42001 for AI management. It also describes GDPR compliance and HIPAA availability, with contracts and HIPAA available on Enterprise. Data residency in US, EU or APAC data centres is offered on Enterprise at no additional cost. No FedRAMP or CMMC claim is published.
Does ClickUp train its AI models on our data?
ClickUp states that its AI partners are prohibited from using your data to train their models, that it operates using in-context learning without permanently storing workspace information, and that there is zero third-party data retention. The AI FAQ repeats that your data is never used to train third-party AI models, and AI features respect existing user permissions.
How long does a ClickUp rollout take?
There is no mandatory implementation fee: teams can start on the Free Forever plan, and ClickUp provides one-click importers for Asana, Trello, Jira, Monday.com, Wrike, Basecamp, Todoist and Confluence. In practice expect a couple of weeks to a first working workspace and longer for a full cross-department rollout, since the platform needs configuration. Enterprise includes live onboarding training and a customer success manager.
Will ClickUp fit our existing tool stack?
ClickUp advertises 1,000+ integrations plus a public API, webhooks and Embed View. Built-by-ClickUp native integrations include Slack, GitHub, GitLab, HubSpot, Google Drive, OneDrive, Outlook, Google Calendar, Zoom, Microsoft Teams, Figma and Zapier. Salesforce, Jira, Zendesk, Intercom and many others connect through partner or third-party integrations, so deeper ERP and finance stacks should be validated in a pilot.